The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,044 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rapid communications and fulfillment of my order—sent from the UK to USA. Everything arrived as described.”

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Posted 1 month ago

“The Pen Company was responsive and courteous without fail. Great Customer Service and follow though with delivery as promised.”

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Posted 1 month ago

“After a mix up caused by me, reguarding order status and bank transfer ( I thought transfers to companies were instant but corperate transfers are more complicated and take longer) By phoning the company and talking to a nice representative, who was very patient and took time to explain the situation, all went well. I was very pleased with my order, when it came. Lesson being. Read the order status as some items have to come from Germany. I will use again.”

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Posted 1 month ago

“Great service. The product was exactly as advertised and it arrived on time. Thank you. I’ll be back”

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Posted 1 month ago

“Great service, pen arrived well packaged and prompt delivery. I bought the pen as a present for my nephew. It came beautifully packaged in a tin box. I’m sure he will love it.”

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Posted 1 month ago

“Excellent service with a good price.”

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Posted 1 month ago

“Excellent service all round.”

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Posted 1 month ago

“Prompt delivery and god packaging”

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Posted 2 months ago

“good quality and a fair price”

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Posted 2 months ago

“I am very pleased with the fast response from Jake (e mail) answering my questions regarding my specific pen. Then cross referencing a replacement number to a new number which ended up fitting my pen fine. Fast and courteous, and keeping me informed on my delivery until it arrived. Highly recommend.”

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Posted 2 months ago

“Remarkable service. Best price, engraving done seemingly overnight, expedited shipping cost a pittance, and I received it in the U.S. a few days after ordering. I do not write reviews, but making an exception for The Pen Company.”

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Posted 2 months ago

“Very easy to order, arrived in a timely manner.will be using you again”

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Posted 2 months ago

“The Pen Company delivered the ink cartridges that I wanted bit that the manufacturer no longer had in stock. It did so promptly and efficiently at a reasonable price I would use the Pen Company again.”

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Posted 2 months ago

“Excellent company, needed to add something to my order which they did so didn't need to reorder it as a separate order and pay 2 forms of postage, excellent communication to let me know when recieving stock was slow, thank you, have used several times.”

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Posted 2 months ago

“Delivered as promised; fair price; great pen”

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Posted 2 months ago

“I don’t write reviews or rate businesses. I did give you five stars (⭐️ ⭐️ ⭐️ ⭐️ ⭐️) however. Your service was fine; the new pen tip is excellent.”

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Posted 2 months ago

“Excellent service. Great advice and the order was despatched, including engraving, the very same day. Would recommend this company. Thank you.”

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Posted 2 months ago

“I was having real problems finding green refills for Lamy rollerball pens. Four online pen companies were sold out, as was Lamy itself. Amazon wanted £20 for three. The Pen Company supplied three for £13 which was great value, received three days after ordering, and well packed. I would definitely recommend the company.”

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Posted 2 months ago

“Great choice of products, easy purchase process and a timely delivery - Would definately buy from the Pen Company, again.”

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Posted 2 months ago

“Easy to use website . Product delivered within delivery schedule as stated . Very pleased with overall service .”

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Posted 2 months ago

The Pen Company is rated 4.9 based on 9,044 reviews