The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,951 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025

Verified Customer

The Pen Company 5 star review on 22nd May 2025

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The Pen Company 5 star review on 3rd March 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt shipping. Happy with my order. Will use to purchase again if I need any more pens.”

Helpful Report

Posted 1 month ago

“A Five-Star Experience Every Time – With Heartfelt Thanks to James By Solmaz I cannot say enough wonderful things about The Pen Company—it’s truly a gem for anyone who loves the art of writing. From their stunning collection of fountain pens to their wide variety of inks and accessories, this is a place where quality meets passion and customer care. Every time I place an online order, I’m reminded why I return again and again. But what truly sets this company apart for me is the exceptional service—and one person in particular deserves special recognition: James. James is more than just helpful—he is incredibly kind, attentive, and genuinely listens to every one of my needs. In a world that often feels rushed, James takes his time. He makes me feel heard, supported, and valued with every interaction. No question is too small, no request too much. He’s not just doing his job—he’s creating a personal connection that turns a simple order into an experience filled with care and consideration. The website itself is a joy to browse—clean, elegant, and filled with everything a stationery lover could dream of. It reflects the same attention to detail and love for the craft that the team, especially James, brings to their customer service. To everyone at The Pen Company: thank you. And to James: thank you from the bottom of my heart for being a shining example of what it means to serve with excellence and sincerity. If you’re considering ordering from them—do it. You won’t just find beautiful writing instruments, you’ll discover a company that still believes in human connection. With appreciation, Solmaz”

Helpful Report

Posted 1 month ago

“Easy to deal with and delivered quickly. Pleased with my order. Thank you.”

Helpful Report

Posted 1 month ago

“I have an unusual clutch pencil: (Kaweko Sketchup 5.6mm) - and couldn't find the correct eraser to fit it and The Pen Company obliged, at very reasonable price+postage, and at fantastic international speed! Really impressed - returning customer here”

Helpful Report

Posted 1 month ago

“Todo perfecto y según lo anunciado.”

Helpful Report

Posted 1 month ago

“The Fisher Space pen is a rare and covetted commodity, not available at regional market at Bangalore, though black and blue were available, red was rare, hence I did not wanted to risk GREY market, order was place on 'THE PEN COMPANY', starting from order and delivery at door step the service was at the impeccable best, now I can buy any PEN with 'THE PEN COMPANY' taking care of refill and consumable replacements. Regards. Amba Prasad, Bangalore, INDIA”

Helpful Report

Posted 1 month ago

“I couldn’t find refills for a Montegrappa pen anywhere including Amazon. But The Pen Company had them. Good price and reasonable shipping cost. Excellent service. Thank you!”

Helpful Report

Posted 1 month ago

“I really appreciate The Pen Company being able to ship their products internationally. Because of this, I was able to buy a Kaweco EMR pen which would have been really difficult for me to get otherwise, living in South East Asia. Item arrived in a safe and timely manner. Works as expected even with a custom nib, but I acknowledge any problems related to the custom nib would be on me.”

The Pen Company 5 star review on 4th June 2025

Helpful Report

Posted 1 month ago

“The Watermans were expertly engraved and will make beautiful retirement gifts for our faculty. Appreciated how quickly they arrived, as well.”

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Posted 1 month ago

“Inks received promptly and as promised. One of the few resources to carry what I wanted. Will follow and use again.”

Helpful Report

Posted 1 month ago

“I've ordered three pens from The Pen Company and each time I've been impressed by the speed of delivery and the quality of packaging. I am confident that what I order will be what I get, which isn't always the case when you shop with the internet giants.”

Helpful Report

Posted 1 month ago

“Very quick, efficient, and friendly.”

Helpful Report

Posted 1 month ago

“they're incredibly efficient, friendly & great speedy delivery of my gorgeous new liliput pen ... had a nib issue (totally self-inflicted) & they were incredibly helpful with an instant response & very meticulous instructions to resolve my problem ... i heartily recommend them! robert”

Helpful Report

Posted 1 month ago

“Efficient!”

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Posted 1 month ago

“Very helpful staff.”

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Posted 1 month ago

“very reliable to have excellent products, including some that are harder to find. excellent services, shipped promptly and safely, straightforward; as understood, never even had to enquire about anything.”

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Posted 1 month ago

“My order was completed without fuss delivered quickly from overseas very pleased to recommend this company”

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Posted 1 month ago

“I was searching high and low for one of my Faber-Castell pencils and found them on this Pen Company. Thank you so much for offering something I love. They arrive promptly and without issues!”

Helpful Report

Posted 1 month ago

“I was super impressed. The pen was great value; it arrived the next day; the engraving was perfect. I honestly can't fault the company and that's not something I would often say.”

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Posted 1 month ago

“The order was filled quickly. I needed inks in the brown spectrum for a watercolor project. The colors are so rich that I can hardly wait to finish this project and move on to more colors!”

Helpful Report

Posted 1 month ago

The Pen Company is rated 4.9 based on 8,951 reviews