The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,581 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,581 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not be happier with the service. I had lost the cap to my Lamy pencil/pen that I have used for more than a decade. I could not find a replacement "on this side of the pond" (US). I was thrilled to find The Pen Company. I was ecstatic about the fast, accurate delivery. Thanks, and kudos.”

Helpful Report

Posted 1 month ago

“Excellent prices and super quick delivery! Also very easy to contact, friendly and helpful. Would highly recommend.”

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Posted 1 month ago

“Excellent range and the pen I was looking for was discounted. The engraving was perfect and the pen arrived in good time and well packaged. I ordered online and didn’t have any reason to speak to customer support as everything went smoothly.”

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Posted 1 month ago

“Once again, great product, delivered quickly and well packed. Very happy customer.”

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Posted 1 month ago

“I have made two purchases from The Pen Company. The quality of their service and customer care is absolutely excellent.”

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Posted 1 month ago

“Ordered a replacement tip for my kaweco special mechanical pencil. Arrived on time and I emailed them because I placed the wrong size and they corrected it for me before sending me the replacement. Awesome customer service.”

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Posted 1 month ago

“Very pleased with my purchase of S T DuPont Table lighter. Great service from the company, very fast delivery. Will recommend to everyone.”

The Pen Company 5 star review on 18th July 2026

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Posted 1 month ago

“Easy to follow and order. Quick delivery.”

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Posted 1 month ago

“Highly recommend using this company. Service was fantastic, efficient and super helpful staff. A beautiful pen, at a much better price than other sellers.”

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Posted 1 month ago

“Delivery was excellent! Item was packaged very nicely. Ive been looking for this item for a very long time but no one locally had it. The Pen company came to the rescue! I will definately be using them again”

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Posted 1 month ago

“I am from Singapore and I order my diaries yearly from the Pen Company. Love the selection of paperblank diaries from them. The only Online store I trust. They are honest and reliable. Thank you so much Pen Company. 👍🏻👍🏻👍🏻🙏🏻”

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Posted 1 month ago

“Great customer service and items arrived very quickly here in the US. Will definitely order again.”

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Posted 1 month ago

“Great company excellent service prompt delivery”

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Posted 1 month ago

“Got everything i ordered, well packaged and arrived in good time”

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Posted 1 month ago

“This is a great place to get your black & white colored, essential office supplies that are quality made!! Shipping charge is reasonable, dispatched in the next few days with tracking number provided. Website is well constructed with all relevant information provided!”

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Posted 1 month ago

“The pens are good quality, great colour choice. They arrived well packaged and quickly”

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Posted 1 month ago

“Excellent choices and quick delivery.”

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Posted 1 month ago

“The pens I ordered came in good time and are exactly what I was looking for!”

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Posted 1 month ago

“An excellent company which always seems to have what one wants, it's service being is courteous and prompt.”

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Posted 1 month ago

“Quick shipping, great price and selection”

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Posted 1 month ago

The Pen Company is rated 4.9 based on 9,581 reviews