The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,951 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 26th May 2025

Verified Customer

The Pen Company 5 star review on 22nd May 2025

Verified Customer

The Pen Company 5 star review on 3rd March 2025

Verified Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer services.”

Helpful Report

Posted 3 years ago

“the service was really quick and kept us up today when stocks were low. The only part that we were not happy with was the size of the engraving, we thought it would go along the barrel and not be as small as it was as we would have added an extra name on.”

Helpful Report

Posted 3 years ago

“I ordered the pen from the Netherlands. The provision of information from The Pen company is neat. Package has been at customs for a long time. But finally received without damage”

Helpful Report

Posted 3 years ago

“I used the pen company, as I was looking for specific refills and the pen company had them in stock. Good packing, good item, good delivery,”

Helpful Report

Posted 3 years ago

“Prompt delivery of a beautiful fountain pen. Thank you.”

Helpful Report

Posted 3 years ago

“Easy to order via the web page. Delivery took a bit longer than anticipated but not overly long.”

Helpful Report

Posted 3 years ago

“The pink pen that I received is perfect, but the purple not so much. Its honestly like a light blue so i was pretty dissapointed.”

Helpful Report

Posted 3 years ago

“I thought the range offered on the website was fabulous. I bought a green Kaweco Classic ballpoint pen as a small gift for a friend for Christmas. The pen looked great but the box it came in was damaged, as if crushed during transit. Sometimes items need better wrapping than a jiffy bag, I'm afraid. Hence 4 stars instead of five.”

Helpful Report

Posted 3 years ago

“I purchased the pen for my husband. He was pleased.”

Helpful Report

Posted 3 years ago

“The service was good,but unfortunately for me the inner ink holders did not fit my Parker pen, as the amount paid was small I have not return it”

Helpful Report

Posted 3 years ago

“Excellent service my order arrived on time and perfectly packaged, will definitely recommend and use again”

Helpful Report

Posted 3 years ago

“Very helpful”

Helpful Report

Posted 3 years ago

“Pleased with my purchase of a 2022 diary. There was a delay due to container shipment issues and in these days when we are used to receiving goods the next day it would have been nice to be sent an e-mail explaining the delay, however, the gentleman on the phone was very courteous and my diary arrived in perfect condition. Thank you.”

Helpful Report

Posted 3 years ago

“I would not be without my Fisher Quad pen, despite its initial cost Therefore, I am pleased that I have always managed to procure a replacement for a lost one from the Pen company ...”

Helpful Report

Posted 3 years ago

“refills i ordered fit perfectly alas one of them came with an ink leak inside the envelope......”

Helpful Report

Posted 3 years ago

“Shipment received in good conditon. Fast delivery. My only concern lies with payment. As billing is done in Pound/Streling, the bank charge "money conversion fees" to Euros which, of course increase the total cost.”

Helpful Report

Posted 3 years ago

“Fast reliable service”

Helpful Report

Posted 3 years ago

“Genuine products, cheap international shipping.”

Helpful Report

Posted 3 years ago

“Nice get out just fine”

Helpful Report

Posted 3 years ago

“Fantastic quality pen, good price but improvements needed on delivery confirmation and actual timing.”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. Live stock status is displayed by the "add to basket" button. Items marked "in stock" will ship straight away from our warehouse. Otherwise, a dispatch window e.g. 4-7 days, or a estimated dispatch date is displayed. The model you order was marked as available in 7-14 days. In this instance our supplier was able to deliver a little earlier than anticipated. Your order was received on the 3 August and delivered on the 7 August, so fulfilled a few days early - apologies of this caused any inconvenience.

Posted 3 years ago

The Pen Company is rated 4.9 based on 8,951 reviews