The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,584 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,584 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 3 years ago

“Been looking for my rollerball refills and found them on the pen company site ordered them and they were delivered with in two days, great service”

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Posted 3 years ago

“I bought 11 bottles of Diamine inks from them. International shipping to Austria took about a week. Low prices compared to most of their competitors, good selection (could be better). I didn't like the bad packaging - aside from a little crumpled up paper in the box that didn't even cover most ink bottles, there was nothing else protecting them. The 30ml bottles were very dusty for some reason, the 80ml glas bottles were in their thin, scuffed original boxes with squashed edges, and also dusty. Luckily, nothing was broken/spilled. The shipping pricing is extremely weird, it jumps around between ~9€ to ~29€, depending on how much you add to your basket. I would have ordered way more bottles but at a certain point you gotta pay 29€ shipping (which is quite insane, that's how much I pay for heavy furniture delivery) unless you remove items from the basket. Why would you discourage your customers to spend more money? I've never seen anything like that in an online shop. In the end, I paid almost 25€ (shipping + customs) additionally, thus barely benefitted from the low prices that initially drew me to them. Since I live in a country where bottled inks are scarce, I'll probably order from The Pen Company again but I can't say that this was the best online shopping experience I've ever had. 3.5/5 stars.”

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Posted 3 years ago

“Everything happened as it should. Process was quite straight forward. Packaging was good - was particularly impressed that there was no plastic tape. My queries were promptly answered and I am happy with the product.”

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Posted 3 years ago

“Due to supply chain issues my order was delayed. The Company kept me informed at each stage of the process. Excellent customer care.”

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Posted 3 years ago

“Delivery was prompt even to Australia but one of the 18 ink cartridges was empty, otherwise all good.”

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Posted 4 years ago

“...in these strange times, you are there, we are elsewhere, they are still somewhere else, I am satisfied and my first good impression remains vlado, slovakia”

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Posted 4 years ago

“The pen arrived in good time (to New Zealand) and with good packaging.”

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Posted 4 years ago

“Having been told by local retailers my pen was obsolete I was delighted with the quick service your company gave me. Thank you.”

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Posted 4 years ago

“Wide range of refills available. Very prompt and efficient service. Prices seem to have risen, but would still use The Pen Company every time.”

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Posted 4 years ago

“Overall very satisfied with the order. I placed my order from RoI and didn't realise even after checkout that I would have to pay import duty as other companies I ordered from included this in their price or delivery charge if it was courier. In thus case it was ordinary post and I paid more import duty than cost of my order. Be good to have the online system show approx costs for excise duty.”

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Posted 4 years ago

“It was a surprise to locate a Roller Pen refill that works for "Cross" Bailey Website easy to use Prompt delivery Correct order as stated”

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Posted 4 years ago

“Helpful when supplier issue zrose”

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Posted 4 years ago

“Pros - engraving was beautiful and arrival was super fast. Cons - case arrives broken on arrival which is disappointing as it was a gift. Overall - good experience, husband loves his pen.”

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Posted 4 years ago

“Very good customer services.”

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Posted 4 years ago

“the service was really quick and kept us up today when stocks were low. The only part that we were not happy with was the size of the engraving, we thought it would go along the barrel and not be as small as it was as we would have added an extra name on.”

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Posted 4 years ago

“I ordered the pen from the Netherlands. The provision of information from The Pen company is neat. Package has been at customs for a long time. But finally received without damage”

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Posted 4 years ago

“I used the pen company, as I was looking for specific refills and the pen company had them in stock. Good packing, good item, good delivery,”

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Posted 4 years ago

“Prompt delivery of a beautiful fountain pen. Thank you.”

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Posted 4 years ago

“Easy to order via the web page. Delivery took a bit longer than anticipated but not overly long.”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 9,584 reviews