The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,958 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 26th May 2025

Verified Customer

The Pen Company 5 star review on 22nd May 2025

Verified Customer

The Pen Company 5 star review on 3rd March 2025

Verified Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted to have dealt with this company. Had to wait for some time for them to receive the goods. Not their fault. Always courteous and efficient in their dealings.”

Helpful Report

Posted 2 years ago

“All arrived well-packed and in good condition. It was a very good price compared to other shops I checked. Warning for EU residents: there is a substantial import tax if you are in the EU, which contrarily to other shops is not paid in advance by the company sending the goods. The tax is paid when the package is delivered, so the buyer is not necessarily aware at the time of the order. But they were still the cheapest even with the significant tax included.”

Helpful Report

Posted 2 years ago

“Quick and easy to order from, quick delivery, even for international shipment. All good, thanks !”

Helpful Report

Posted 2 years ago

“Got what I wanted and loved it. Only issue was that I was hoping it will have some sale on it as it was already 4 months into the year. Good value & product.”

Helpful Report

Posted 2 years ago

“Very nice customer service. Unfortunately that product wasn't worth its price.”

Helpful Report

Posted 2 years ago

“Diary arrived on time, undamaged. Very happy with diary. Would like to see the Bird of Paradise available again, in the mini with magnetic close. That would be perfect! Thank you”

Helpful Report

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“Been looking for my rollerball refills and found them on the pen company site ordered them and they were delivered with in two days, great service”

Helpful Report

Posted 2 years ago

“I bought 11 bottles of Diamine inks from them. International shipping to Austria took about a week. Low prices compared to most of their competitors, good selection (could be better). I didn't like the bad packaging - aside from a little crumpled up paper in the box that didn't even cover most ink bottles, there was nothing else protecting them. The 30ml bottles were very dusty for some reason, the 80ml glas bottles were in their thin, scuffed original boxes with squashed edges, and also dusty. Luckily, nothing was broken/spilled. The shipping pricing is extremely weird, it jumps around between ~9€ to ~29€, depending on how much you add to your basket. I would have ordered way more bottles but at a certain point you gotta pay 29€ shipping (which is quite insane, that's how much I pay for heavy furniture delivery) unless you remove items from the basket. Why would you discourage your customers to spend more money? I've never seen anything like that in an online shop. In the end, I paid almost 25€ (shipping + customs) additionally, thus barely benefitted from the low prices that initially drew me to them. Since I live in a country where bottled inks are scarce, I'll probably order from The Pen Company again but I can't say that this was the best online shopping experience I've ever had. 3.5/5 stars.”

Helpful Report

Posted 2 years ago

“Everything happened as it should. Process was quite straight forward. Packaging was good - was particularly impressed that there was no plastic tape. My queries were promptly answered and I am happy with the product.”

Helpful Report

Posted 2 years ago

“Due to supply chain issues my order was delayed. The Company kept me informed at each stage of the process. Excellent customer care.”

Helpful Report

Posted 2 years ago

“Delivery was prompt even to Australia but one of the 18 ink cartridges was empty, otherwise all good.”

Helpful Report

Posted 2 years ago

“...in these strange times, you are there, we are elsewhere, they are still somewhere else, I am satisfied and my first good impression remains vlado, slovakia”

Helpful Report

Posted 3 years ago

“The pen arrived in good time (to New Zealand) and with good packaging.”

Helpful Report

Posted 3 years ago

“Having been told by local retailers my pen was obsolete I was delighted with the quick service your company gave me. Thank you.”

Helpful Report

Posted 3 years ago

“Wide range of refills available. Very prompt and efficient service. Prices seem to have risen, but would still use The Pen Company every time.”

Helpful Report

Posted 3 years ago

“Overall very satisfied with the order. I placed my order from RoI and didn't realise even after checkout that I would have to pay import duty as other companies I ordered from included this in their price or delivery charge if it was courier. In thus case it was ordinary post and I paid more import duty than cost of my order. Be good to have the online system show approx costs for excise duty.”

Helpful Report

Posted 3 years ago

“It was a surprise to locate a Roller Pen refill that works for "Cross" Bailey Website easy to use Prompt delivery Correct order as stated”

Helpful Report

Posted 3 years ago

“Helpful when supplier issue zrose”

Helpful Report

Posted 3 years ago

“Pros - engraving was beautiful and arrival was super fast. Cons - case arrives broken on arrival which is disappointing as it was a gift. Overall - good experience, husband loves his pen.”

Helpful Report

Posted 3 years ago

The Pen Company is rated 4.9 based on 8,958 reviews