The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,581 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,581 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fit for the Apple AirTag. The protection provided is adequate. I appreciated the light weight when attached to my car keys. So overall I am pleased with my purchase.”

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Posted 2 years ago

“Thank you very much! Very fast shipping and good packaging. Excellent seller!”

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Posted 2 years ago

“Prompt secure delivery. The presentation box is badly scratched and slightly dented at the corner, which is a real shame. Makes the gift look less attractive. However the pen and the notebook look ok, which is the main thing. Like I say a real shame that the box the pen will be presented in has a slight dent and the plastic sleeve is badly scratched.”

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Posted 2 years ago

“Very helpful in meet my needs for just an original Visconti fountain pen cap.”

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Posted 2 years ago

“There is a real live knowledgeable person at the end of the phone; result.”

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Posted 2 years ago

“it is the best service”

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Posted 2 years ago

“Very easy to find what I needed, part has given a favourite pen a new lease of life. Slightly slow delivery time, but this wasn't urgent. No problems.”

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Posted 2 years ago

“Although final delivery was slow pricing was favorable and communication about delayed delivery was good. Will buy again.”

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Posted 2 years ago

“Ordered a Lamy Foutain pen and separate leather holder - annoyingly latter is a fraction too small ( and that after I looked for "suitability which I did not find) Good quality and delivered early.”

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Posted 2 years ago

“Had to wait a few weeks for delivery as was out of stock. Very pleased with the key ring”

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Posted 2 years ago

“I love the selection the Pen Company has and on two orders from them so far, I've had wonderfully quick service (International shipping, too).”

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Posted 2 years ago

“slightly loose packaging but product still arrived in good condition”

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Posted 2 years ago

“The service and delivery time was excellent. The Cross pen refills did not seem to be as high a quality as earlier Cross refills I had purchased in stores. I don't know the reason, but it may well be beyond Pen Company's control.”

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Posted 3 years ago

“We got the pen very quickly but delivery and duty costs were as much as the cost of them pen. The engraving on the cap was underwhelming. Wood can be carved finely these days. That’s an idea worth looking into.”

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Posted 3 years ago

“Delighted to have dealt with this company. Had to wait for some time for them to receive the goods. Not their fault. Always courteous and efficient in their dealings.”

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Posted 3 years ago

“All arrived well-packed and in good condition. It was a very good price compared to other shops I checked. Warning for EU residents: there is a substantial import tax if you are in the EU, which contrarily to other shops is not paid in advance by the company sending the goods. The tax is paid when the package is delivered, so the buyer is not necessarily aware at the time of the order. But they were still the cheapest even with the significant tax included.”

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Posted 3 years ago

“Quick and easy to order from, quick delivery, even for international shipment. All good, thanks !”

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Posted 3 years ago

“Got what I wanted and loved it. Only issue was that I was hoping it will have some sale on it as it was already 4 months into the year. Good value & product.”

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Posted 3 years ago

“Very nice customer service. Unfortunately that product wasn't worth its price.”

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Posted 3 years ago

“Diary arrived on time, undamaged. Very happy with diary. Would like to see the Bird of Paradise available again, in the mini with magnetic close. That would be perfect! Thank you”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,581 reviews