The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,194 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,194 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great pen, very good price-arrived as promised”

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Posted 3 years ago

“I found the website easy to navigate and liked the range of diaries sold, which was my focus. It took me a little while to figure out sizings of the diaries, which I found a little frustrating, but the information was there.”

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Posted 3 years ago

“Very quick response of replying me emails about the delivery status and they are polite as well.”

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Posted 3 years ago

“Speedy delivery, good range of products. The purple ink refills were sadly really just blue but other colours were good. Good to move away from.disposable pens to more quality & durable pens.”

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Posted 3 years ago

“I ordered an M800 with IB nib at the height of the COVID19 lockdown. It took a couple of months to receive it due to production delays at Pelikan. I was kept apprised of the delays, and The Pen Co. Graciously upgraded my shipping method to DHL at no extra charge. This is why I continue to be a customer”

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Posted 3 years ago

“Prompt and accurate delivery”

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Posted 3 years ago

“Thank you for your prompt service in getting the Original ST Dupont ink converter for my ST Dupont-Montpranesse fountain pen. Unfortunately the converter did not fit my pen. I was sad as I paid DHL charge of GBP 40 for the import of this spare part costing about 4 Pounds...I managed to solve my problem by using my old Parker pen converter instead. I did not know that Parker pen converters fit old ST Dupont pens.”

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Posted 3 years ago

“The Pen Company was the only merchant where I could find refills for my old Dupont fountain pen. Although overseas shipment by standard air mail took three weeks, I received my order. The prices for merchandise on this site seems quite reasonable.”

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Posted 3 years ago

“Quick delivery and very easy to order”

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Posted 3 years ago

“Order placed and received promptly”

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Posted 3 years ago

“I bought an ink bottle, Mediterranean Blue from Diamine. I thought it would take more than a week to arrive because of COVID-19, but it dindn't. In one week it arrived. I'm very happy with the order and the shipping.”

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Posted 3 years ago

“The Pen Company are very efficient. Unfortunately the refills that I ordered in purple are no different to the blue ink. I have been searching for purple refills for a while but when I finally found the pen I wanted them for and out the refill in, the ink was no different to the blue one I replaced it with. I would assume it was difficult to find purple ink but my husband recently bought me a box of throw away purple pens. It’s a shame the refills can’t be the same purple ink. I don’t think I will be ordering again”

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Posted 3 years ago

“Pleased with pen tho would have preferred a finer nib. Disappointed that there was a limited choice of ink colour for refills.”

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Posted 3 years ago

“I have bought from The Pen Company on two occasions and both times the order was shipped within 24 hours. They sent order acceptance and dispatch emails. I think the website layout is excellent, range of products is OK (I only looked at ink though) and prices are pretty standard, great considering free 1st class delivery over £10. If I ever need more ink I will get it here. Not 5 star because the ink variety is not quite as good as other sites and for some brands it’s quite expensive ( but for others e.g. Diamine standard inks they are the lowest I’ve seen). The first delivery took ages but the second was next day. I blame the impact of lockdown on Royal Mail, nothing to do with Pen Company probably.”

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Posted 3 years ago

“Good products. Efficient service.”

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Posted 3 years ago

“The Pen Company have the refills I need at a price that is reasonable.”

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Posted 3 years ago

“Great service, the pen is cheaper than elsewhere.”

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Posted 3 years ago

“Ordered 3 refills. Took over 8 days to arrive due to the corona virus pandemic. So can’t really comment on the service because of the circumstances.”

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Posted 4 years ago

“prompt delivery, goods arrived in good order and proved to be as described and functioned perfectly”

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Posted 4 years ago

“Very happy with the product, excellent customer service, very helpful, quick delivery.”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 8,194 reviews