The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,729 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

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Posted 5 years ago

“Really good to sketch with”

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Posted 5 years ago

“Took a long time to received the pens ordered due to COVID. Great customer service.”

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Posted 5 years ago

“Easy and efficient to deal with, and a fast delivery thanks.”

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Posted 5 years ago

“Very excited to receive my new M800 IB, thanks.”

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Posted 5 years ago

“Booked refill for a pen, the refill arrived safely in Norway about a week after ordering.”

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Posted 5 years ago

“The Sheaffer pen is great, but I though you would include an ink cartridge. I ordered one and enjoy using the pen.”

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Posted 5 years ago

“Excellent service and important for those who own quality pens and lead pencils which need supplies.”

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Posted 5 years ago

“I was well pleased with my shopping experience...I could see that service and communication mattered to your establishment”

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Posted 5 years ago

“All was easy and the order arrived much quicker than expected”

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Posted 5 years ago

“Good I ordered a pen which was a German product. There were significant delays in delivery to The Pen Company. However full updates were provided regularly so that I was aware of what was happening. Very pleased with the level of service and extremely pleased with the product when it did arrive.”

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Posted 5 years ago

“Great service, good value. Pleased to find a quality Faber-Castell reservoir for my Laban fountain pen.”

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Posted 5 years ago

“Delivered as promised”

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Posted 5 years ago

“Products and service is good, dispatch was very slow.”

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Posted 5 years ago

“I bought a pen from TPC and got it delivered overseas (to Singapore). I have to say the box didn't survive the journey as there were plenty of dents. Would appreciate more padding in the future! Would give 5 stars but the box was one of the reasons why I chose to get that pen. Other than that, the color was a little bit off as well. It's a champagne colored pen but in person it was more silver with a very slight brown/orange hue. Still looked good though. Laser engraving was pretty good. Very satisfied with overall purchase. Will definitely buy again! Thank you :)”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Arrived in perfect conditions, handy and practical. I can fit it anywhere and always bring it with me. A tracking option, however, would have been more helpful.”

The Pen Company 4 star review on 27th January 2021

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Posted 5 years ago

“Delivered as advertised.”

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Posted 5 years ago

“Friendly and prompt mail service and an excellent product which I shall enjoy using all year”

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Posted 5 years ago

“The item I ordered (a diary in the same format I've had for several years now' duly arrived and is good quality as usual. My problem every year is tracking it down on-line; every time I nearly give up, as it does not appear on the makers or other sellers websites, and not initially on The Pen Company's--I really have to do some detective work to find it, and refuse to believe the first 3 or 4 searches that say no such product exists.”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,729 reviews