The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,041 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience”

Helpful Report

Posted 1 year ago

“Good communication and helpful advice. Although in this case wrong product it was recommended in good faith and to the best extent possible”

Helpful Report

Posted 1 year ago

“Excellent service albeit taking longer than I expected.”

Helpful Report

Posted 1 year ago

“Pens are excellent- arrived late however !”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Quick delivery - good prices.”

Helpful Report

Posted 1 year ago

“Pen arrived promptly and was a good price. Only problem was the package had a strong diesel smell- like it had been soaked in it in transit. Very strange but pen inside the package was fine.”

Helpful Report

Posted 1 year ago

“Good fit for the Apple AirTag. The protection provided is adequate. I appreciated the light weight when attached to my car keys. So overall I am pleased with my purchase.”

Helpful Report

Posted 1 year ago

“Thank you very much! Very fast shipping and good packaging. Excellent seller!”

Helpful Report

Posted 1 year ago

“Prompt secure delivery. The presentation box is badly scratched and slightly dented at the corner, which is a real shame. Makes the gift look less attractive. However the pen and the notebook look ok, which is the main thing. Like I say a real shame that the box the pen will be presented in has a slight dent and the plastic sleeve is badly scratched.”

Helpful Report

Posted 1 year ago

“Very helpful in meet my needs for just an original Visconti fountain pen cap.”

Helpful Report

Posted 1 year ago

“There is a real live knowledgeable person at the end of the phone; result.”

Helpful Report

Posted 1 year ago

“it is the best service”

Helpful Report

Posted 1 year ago

“Very easy to find what I needed, part has given a favourite pen a new lease of life. Slightly slow delivery time, but this wasn't urgent. No problems.”

Helpful Report

Posted 1 year ago

“Although final delivery was slow pricing was favorable and communication about delayed delivery was good. Will buy again.”

Helpful Report

Posted 1 year ago

“Ordered a Lamy Foutain pen and separate leather holder - annoyingly latter is a fraction too small ( and that after I looked for "suitability which I did not find) Good quality and delivered early.”

Helpful Report

Posted 2 years ago

“Had to wait a few weeks for delivery as was out of stock. Very pleased with the key ring”

Helpful Report

Posted 2 years ago

“I love the selection the Pen Company has and on two orders from them so far, I've had wonderfully quick service (International shipping, too).”

Helpful Report

Posted 2 years ago

“slightly loose packaging but product still arrived in good condition”

Helpful Report

Posted 2 years ago

“The service and delivery time was excellent. The Cross pen refills did not seem to be as high a quality as earlier Cross refills I had purchased in stores. I don't know the reason, but it may well be beyond Pen Company's control.”

Helpful Report

Posted 2 years ago

The Pen Company is rated 4.9 based on 9,041 reviews