The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,719 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 3rd November 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product - leather covered 2022 diary. Sensibly priced. Outstanding help/service on the phone. Always the same annual experience.”

Helpful Report

Posted 5 years ago

“I buy a diary from you every year. I am so impressed with your service and efficiency. I wouldn’t go anywhere else. Just keep on doing what you are doing! I would wholeheartedly recommend you.”

Helpful Report

Posted 5 years ago

“The ordering process is customer friendly that provides easy access for selecting items. The dispatch timeframe is prompt. As an Irish customer however unfortunately additional custom import tax is applied with additional Irish postage that must be paid in advance at Irish Revenue before parcels are delivered. Philip Coonan.”

Helpful Report

Posted 5 years ago

“Excellent Service right from order to delevery. Keep it up .”

Helpful Report

Posted 5 years ago

“First purchase from The Pen Company and absolutely astounded to receive my order the following day. Diary I had found difficult to source elsewhere, good price too. Very impressed and will happily order again in future.”

Helpful Report

Posted 5 years ago

“Thanks for the wonderful pens”

Helpful Report

Posted 5 years ago

“Use this company every year for our Paperblanks desk diary - always very prompt service, and diaries arrive safely.”

Helpful Report

Posted 5 years ago

“Great Diary”

Helpful Report

Posted 5 years ago

“Superb! Great communication, speedy service and quality engraving”

Helpful Report

Posted 5 years ago

“The wide range of products and user-friendly search engine are remarkably good. Yet, what counts most are the prompt replies and detail explanation to inquiries. James is certainly an indispensable assets to the PEN COMPANY, the definition of professional!!”

Helpful Report

Posted 5 years ago

“great service, simple striating forward and DELIVERED”

Helpful Report

Posted 5 years ago

“Ordered a Paperblanks Diary. Free very fast delivery. Will definitely use again”

Helpful Report

Posted 5 years ago

“Fast and perfect service. Good buying experience, same day shipping. Orders were tracked, so nothing got lost or required any guesswork. Will buy from them again, with confidence.”

Helpful Report

Posted 5 years ago

“I ordered from Malaysia and received the pens within 4 days. Great customer service! I will definitely order again! :)”

Helpful Report

Posted 5 years ago

“Fast, reliable service. I always buy my diaries from The Pen Company.”

Helpful Report

Posted 5 years ago

“Second time I've used The Pen Company for a refill for my Orla Kiely pen. Great prices and quick dispatch. Thanks.”

Helpful Report

Posted 5 years ago

“Very quick free delivery of a well packed parcel so no creased or bent edges of my new diary!”

Helpful Report

Posted 5 years ago

“Excellent service, thank you. Would recommend.”

Helpful Report

Posted 5 years ago

“Great service once again. I think this is my hird diary ordered from them and I’ve bought many refills. Always prompt and good packing.”

Helpful Report

Posted 5 years ago

“It was such a great experience, thank you The Pen Company.”

Helpful Report

Posted 5 years ago

The Pen Company is rated 4.9 based on 9,719 reviews