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The Pen Company Reviews

4.9 Rating 8,202 Reviews

96 %

of reviewers recommend The Pen Company

Company Reviews

Product Reviews

4.9

Based on 8,202 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 7th May 2024

Verified Customer

The Pen Company 5 star review on 5th May 2024

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The Pen Company 5 star review on 31st January 2024

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The Pen Company 5 star review on 31st January 2024

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The Pen Company 5 star review on 7th January 2024

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The Pen Company 3 star review on 28th December 2023

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The Pen Company 5 star review on 26th November 2023

73

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pen from TPC and got it delivered overseas (to Singapore). I have to say the box didn't survive the journey as there were plenty of dents. Would appreciate more padding in the future! Would give 5 stars but the box was one of the reasons why I chose to get that pen. Other than that, the color was a little bit off as well. It's a champagne colored pen but in person it was more silver with a very slight brown/orange hue. Still looked good though. Laser engraving was pretty good. Very satisfied with overall purchase. Will definitely buy again! Thank you :)”

Posted 3 years ago

“Good service”

Posted 3 years ago

“Arrived in perfect conditions, handy and practical. I can fit it anywhere and always bring it with me. A tracking option, however, would have been more helpful.”

The Pen Company 4 star review on 27th January 2021

Posted 3 years ago

“Delivered as advertised.”

Posted 3 years ago

“Friendly and prompt mail service and an excellent product which I shall enjoy using all year”

Posted 3 years ago

“The item I ordered (a diary in the same format I've had for several years now' duly arrived and is good quality as usual. My problem every year is tracking it down on-line; every time I nearly give up, as it does not appear on the makers or other sellers websites, and not initially on The Pen Company's--I really have to do some detective work to find it, and refuse to believe the first 3 or 4 searches that say no such product exists.”

Posted 3 years ago

“A very stylish pen, great to write with and very light. It was delivered promptly and securely in a padded envelope, therefore fitting through the letterbox with no need to hang around waiting for the parcel. I really want to get the converter for this pen so that I am not having to use cartridges. I have placed an order - the expected back in stock date was listed as 11th Jan - but this item has now disappeared from the website. I would appreciate some communication about the availability of the converter, or suggestion of a possible alternative but have heard nothing as yet.”

Posted 3 years ago

“Had exactly what I wanted - extra fine nibs on Fabre Castellated fountain pens! Shame COVID and Royal Mail left it kicking for 3 weeks in the UK, waiting for a flight out, but these aren’t normal times, and not The Pen Company’s fault. Very satisfied.”

Posted 3 years ago

“Ordered a Pelikan pen which was not in stock. Price was right and pen delivered as soon as available from Germany. No problems.”

Posted 3 years ago

“Excellent service and quick delivery. Definitely use again.”

Posted 3 years ago

“Straight forward, speedy, good engraving, good range. a good chance NOT to shop on amazon”

Posted 3 years ago

“The pens were smaller than I expected but I’am sure the recipients will enjoy them and they’ll fit nicely into a handbag”

Posted 3 years ago

“The Pen Company's customer service is excellent and the prices are reasonable”

Posted 3 years ago

“I ordered several items, some of which I chose to return. The customer service is very good, the employees are polite and helpful. The only room for improvement is the mail answer times. Everything above a week is a no go for me, and the reason I only rate it 4/5.”

Posted 3 years ago

“All right year after year.”

Posted 3 years ago

“Nice delivery on time”

Posted 3 years ago

“The only reason this is 4/5 starts is because I ordered a pen as a gift, so I haven't used it to see how it writes. Otherwise service was prompt, shipping was much quicker than expected and the packaging was very good. The pen itself is beautiful and the engraving is centered on the clip properly. Would definitely recommended The Pen Company to anyone interested in fine writing equipment.”

Posted 3 years ago

“What can I say? It writes! Nothing more to add.”

Posted 3 years ago

“Good diary, my Dave format. Customer service, initially a bit rubbish- they didn't bother to say my 1st choice wasn't available for ages, but on contacting them, service improved & replacement product sent”

Posted 3 years ago

“Prompt delivery of the very item I ordered.”

Posted 3 years ago

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The Pen Company is rated 4.9 based on 8,202 reviews