The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 5,698 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,698 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

Write Your review

Tell us how The Panel Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Panel Company 5 star review on 6th May 2026

462

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. Went out of their way to help with any queries I had and delivered promptly despite the issues with COVID. Would definitely recommend”

Helpful Report

Posted 5 years ago

Hi Alison - Thank you so much for taking the time to leave us a review, we always appreciate our customers feedback!

Posted 5 years ago

“Purchased a large order from the Huddersfield branch. Spoke with Adam on the phone and talked me through what trims i required and how much adhesive i needed. I received the delivery in one of the company vans by a polite driver. Would highly recommend to anybody doing their bathroom out. I would give extra stars but i am unable to.”

Helpful Report

Posted 5 years ago

Hi - Thank you for your review, we are pleased that we managed to complete your order to your satisfaction.

Posted 5 years ago

“The shower panels were super quality ' Brushed Silver 10mm' however the courier company had damaged one panel, after a phone call to the company Adam dealt with the professionally and a replacement panel was dispatched and arrived the following day. Fantastic customer service very professional and efficient would highly reccommend them.”

Helpful Report

Posted 5 years ago

Hi Lorraine - Thank you for leaving us a review, we are pleased that we were able to swiftly deal with the issue to your satisfaction.

Posted 5 years ago

“The shipping company damaged my delivery, however a simple phonecall and the replacement arrived next day. Now that is 5 star customer service, plus they are nice people to deal with. HIGHLY RECCOMENDED.”

Helpful Report

Posted 5 years ago

Hi Paul - Thank you for taking the time to leave us a review, unfortunately this can occasionally happen when our products are shipped out via courier service, so I do apologise that this happened to your order, having said this I am glad the team managed to act swiftly to get the issue resolved, to your satisfaction.

Posted 5 years ago

“Brilliant!. Staff were very accommodating. I ordered from them on 2 separate occasions. Both times the service was impeccable. I placed my first order over the phone and they helped me through all my queries. The second time, I ordered online, and again, that went without a glitch. Both orders came when they said they would. Driver called to confirm the delivery times. Great Staff - Great service! Well done for providing a super service which was hassle free.”

Helpful Report

Posted 5 years ago

Hi Julie - Thank you for taking the time to leave us a review, we always appreciate our customers feedback!

Posted 5 years ago

“Just received a damaged delivery due to courier ,within minutes The panel company had contacted me with a refund and replacement products on the way ,excellent service”

Helpful Report

Posted 5 years ago

Hi, We are so pleased you are happy with your order. I'm sorry the courier damaged your first parcel but i'm glad we were able to solve it so quickly. We are constantly working to get as many of our own vans (with trained drivers) as possible to supply all our customers and to prevent damages in the future.

Posted 5 years ago

“Delivered in two days to Scotland friendly and helpful driver”

Helpful Report

Posted 5 years ago

Hi, I'm glad you are happy with your order. Don't forget to send us some pictures of the finished product to enquiries@thepanelcompany.co.uk

Posted 5 years ago

“Awful... ordered to much and asked to return it but when they finally got back to you. You can return it and they offered you only half your money back. Then again as one review mentioned you have to pay for packaging so your not getting a full refund. They would make there money as they can re sell it eventually at full price. Awful company no quick communication between you either”

Helpful Report

Posted 5 years ago

Hi Lee, Unfortunately, we are unable to offer a full refund on an item that was ordered in excess or for buyer error. If this is the case the customer must pay for the shipping and ensure the product is packed correctly to ensure no damages. We also charge a 20% restocking fee. The main reason behind this is because in 99% of cases we are unable to resell them. This can be because we no longer stock the batch which means if a customer orders them and needs extra we can not supply them. if we are able to resell them we also need to assign staff time to ensure the products are in 100% condition when returned back to us which due to the journey they have had they usually are not. We then have to sell these panels in our branches at a reduced price marked "used" usually with more than the 20% off we ask of you. We work to the highest of standards to provide our customers with the highest quality panels in brand new condition we would not expect our customers to receive anything less. All our items are packed from the manufacture the only packaging we have is to protect them in transit, so we can not just "repack them and sell them". Unfortunately under the current circumstances, we have had to reduce the amount of staff in our branches and customer services department. Therefore it may take longer than usual to get a response we do apologise for this and we are working our best to improve it while staying within guidelines.

Posted 5 years ago

“Awful service. Can't speak to anyone. I get a text message saying delivery between 1145-1245, then text messaged saying now between 10-11am. Waited till 1230. Missed work for this. I advised on order to call me prior. Nothing. Useless id buy elsewhere in future. Really annoyed and angry!”

Helpful Report

Posted 5 years ago

I do apologise that we were unable to meet your requirements on this occasion. Our routing system offers real time updates. You will receive a message the night before with your time. then during the course of the day if the driver hits traffic or a road block for example, you will be messaged a new time. We rely on our drivers to follow delivery notes which 99% of the time they do. I'm sorry on this occasion they did not contact you as requested. We still hope you are happy with your panels if not please do contact us and we will do our very best to make it better.

Posted 5 years ago

“Excellent quality panels for a reasonable price. Friendly service and quick delivery.”

Helpful Report

Posted 5 years ago

Glad we were able to provide a friendly service to you. We try our best to get all orders out as quick as possible. Don't forget you can send us some pictures of your finished product to us via email.

Posted 5 years ago

“Do not order too much from this company as you can’t return it! We ordered two shower panels didn’t need one and costs as much to send it back! So disappointed!”

Helpful Report

Posted 5 years ago

Hi, Unfortunately your review is not a accurate representation of our company. We 100% allow customers to return items to us. We have to ask a restocking fee as we have to put the time and work in to ensure those panels are 100% brand new and can be resold which usually they are not due to the journey they have been on. this then means we have to sell them at a reduced price which is usually more than the 20% restocking fee we ask of you. It is the customers job to arrange shipping unless we have one of our vans in the area who can collect for you. Alternatively it can be returned to a branch by the customer which wipes the cost of return shipment. We have various guides on our website to ensure that the customer correctly measures their room to ensure they have the correct amount of boards and prevent excess ordering.

Posted 5 years ago

“Ordered samples of VOX PVC panels, very disappointed with the quality of these panels. These can be crushed easily if your not careful. Plastic is very thin walled and very flimsy and not worth the price they are sold for.”

Helpful Report

Posted 5 years ago

I'm sorry you were not impressed with the panel samples you received. The Vox panels have been professionally designed with the flexibility and amazing print quality in mind. The extra flexibility in the panels ensures an easy fit for any DIYer. Once attached to the wall they are 100% solid and robust as are any of our panels. Unfortunately samples due to their size are not a true representation of the whole panel and more to give the customer an idea on the print. However it would be unviable to ship full size panels as samples. As you are unhappy with your sample nevertheless if you email us your order number we can refund the £1.99 you paid for them.

Posted 5 years ago

“Excellent service and quality panels for a good price. Would recommend”

Helpful Report

Posted 5 years ago

We are glad you are happy with your panels. We try our best to offer the best panels at the best price. We will hope to see you order again sometime.

Posted 5 years ago

“Ordered a panel 5 Feb, waited over a week and then called they said they had packaging problems, following Friday was told it was being sent that Monday, that Wednesday I called to ask for update, was told it was out for delivery, Friday still no panel, so called them at 3pm to be told it was with courier and will arrive before 6, now Saturday morning, still no panel, panel company are not answering phone and plumber has had to be postponed a second time. So basically they just lied ro me on the phone and now are not answering calls.”

Helpful Report

Posted 5 years ago

“Take your money then don’t answer any calls, emails or voicemails. Then tell you 4 weeks later it’s out of stock. Do not use these guys”

Helpful Report

Posted 5 years ago

“Excellent service throughout. Quality products at a respectable price. I was also very impressed with the customer service even through lockdown. I would definitely use The Panel Company on future project's and would highly recommend them.”

The Panel Company 5 star review on 15th February 2021

Helpful Report

Posted 5 years ago

“Just managed to get my panels fitted. Thanks panel company the quality of the panels are second to none. Friendly helpful customer service, friendly delivery by one of their own vans he was very careful to make sure they were not damaged when unloading. 100 RECOMMEND 👍👍👍👍👍👍👍👍👍👍👍👍”

The Panel Company 5 star review on 12th February 2021

Helpful Report

Posted 5 years ago

“Non existent customer service from the start... I rang for advice,before ordering (twice) and twice did not receive the promised call back. I ordered anyway. The day before the delivery I got a voice message call saying the wrong colour panel was on the van & would I accept it anyway ? I looked at it & called back 3 times, leaving message saying I didn't want it & also sent an email to the same effect saying each time that I wanted a full refund if they couldn't give me my order. The delivery still arrived with the wrong panels & I sent it away. I spent hours sourcing new panels with another company & arranging a price match & the right panels arrived the next day,but I had lost my builder due to the delays & my project has ground to a halt. It took 2 days for them to refund my credit card even though I told them it was on it's limit & was urgent for my project. The new company processed the refund on my price match in less than an hour because it's that easy if you actually do customer service.. I lost 4 hrs NHS support work & wages sorting this out too.. I would not recommend...”

Helpful Report

Posted 5 years ago

“Excellent service I was clueless when it came to panels but the customer service team made sure I had everything I needed. Delivery was fairly quick given the current circumstances we are in. 100% recommended.”

The Panel Company 5 star review on 11th February 2021

Helpful Report

Posted 5 years ago

“Couldn't fault this company - excellent customer service in particular Johnny was very helpful in helping me work out what I needed to complete my bathroom reno!”

Helpful Report

Posted 5 years ago

The Panel Company is rated 4.6 based on 5,698 reviews