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The Panel Company Reviews

4.6 Rating 5,171 Reviews
90 %
of reviewers recommend The Panel Company
Company Reviews Product Reviews
3,315
 Metrics Info
4.6
Based on 5,171 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read The Panel Company Reviews
Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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Daryl Pryce
Verified Reviewer
“Panels have poorly cut top and bottom edges, both required me to trim off as they would be on show, other than that the panel are sturdy, look good and delivery was very quick. Unable to add photos to show as review crashes!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“My first experience of using the panel company was not the best I’m afraid. I had to wait almost 2 weeks for delivery and had to chase twice for a delivery date. When my items arrived, the wrong twins had been sent. My workmen were already working on the room so had to down tools until the correct trims arrived. I was originally told that they would be courier back the same afternoon but later told that it would be the next day. They arrived at 11:30 the following day! The panels were in my hallway and the driver said those trims won’t fit those boards but on check king his paperwork he apologised as they were the correct trims. We were one board short and rang to ask if we could buy just one board. We were told that it was a special order (this was first we’d heard this) and wouldn’t know if it was even in stock for 24 hours. If it was in stock we would need to buy a pack as they are not sold individually. All in all, not a great experience I’m afraid.”
Helpful Report
Posted 2 years ago
Good Morning, I am sorry to hear that your experience did not match expectations. Looking at your order I can see that this is a Vox panel, these panels are called in from a central warehouse but we should have communicated any delays to you. With regards the additional panel you wanted to order. Unfortunately they are sold as a pack of four, we try our best to make that clear on the product listing but I will speak to the web team to ensure this is made as clear as possible. Thank you for your feedback. Regards Panel Company | Customer Services
Posted 2 years ago
Anonymous
Unverified Reviewer
“Product arrived on time and appears to be of good quality”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Delivery was speedy and prompt. Panels are very sturdy and good quality. Highly recommend”
Helpful Report
Posted 2 years ago
Paul B
Unverified Reviewer
“V happy with products, communication and careful delivery (important as plastic panels need handling correctly). Used for second bathroom project ... panels look great... would recommend to anyone based on our experience of this company”
Helpful Report
Posted 2 years ago
Jonny Dowling
Unverified Reviewer
“Second time of using. Very professional, good quality and delivered as promised. Thank you”
Helpful Report
Posted 2 years ago
Bill Machin. Lincolnshire
Unverified Reviewer
“I needed to tidy up the roof of our conservatory so used your 5mm Ash white panels. The job was so easy and the result is terrific. I am now a hero in my wife's eyes”
Helpful Report
Posted 2 years ago
Mr Shamsul Haque
Unverified Reviewer
“overall great service,Great price too, highly recommend”
Helpful Report
Posted 2 years ago
Jason
Unverified Reviewer
““Price match promise” Didn’t/Couldn't/Wouldn't price match. Why have a price match promise\Slogan\Advert if you don’t price match promise. Sent round the houses only to be told they couldn’t price match. False trading advert?? Trading standards…”
Helpful Report
Posted 2 years ago
Good Afternoon, We do offer a price match promise but we can only offer this with a like for like product. There are many variations in wall coverings and flooring so in the event of a specification mismatch we wont be able to price match. Regards Panel Company | Customer Services
Posted 2 years ago
Julie R
Unverified Reviewer
“Great customer service and careful delivery. Great price too, highly recommend.”
Helpful Report
Posted 2 years ago
Martin Ruddick
Verified Reviewer
“Wow! Great service, Great team in Bristol especially Joanne. The panels are really good quality too. Delivery was excellent and the driver took great care in handling the panels. Thanks team Bristol.”
The Panel Company 5 star review on 29th November 2023
Helpful Report
Posted 2 years ago
Emily Roberts
Verified Reviewer
“First order had different colour Panay in it second order which was ordered on the 13th November and still haven’t received 29th November.”
Helpful Report
Posted 2 years ago
Good Morning, Thank you for letting us know. Your order is marked as delivered, could you please contact the customer team via T: 01709 828339 or E: info@panelcompany.co.uk and we will be able to look into this in greater detail.
Posted 2 years ago
Doyin
Unverified Reviewer
“Fast and efficient delivery and good communication”
The Panel Company 5 star review on 28th November 2023
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“We are pleased with our panels. We purchased as part of the Black Friday deals so received 50% off. The delivery of the items were slow and communication was limited, but when I emailed them I did get an immediate response. One panel was slightly damaged on the corner but because we needed to cut to size this didn’t matter. Overall, we are impressed with the panels especially the price that we paid.”
Helpful Report
Posted 2 years ago
MISS CAROLE A CLARK
Unverified Reviewer
“Good quality panels at a great price”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Great product poor delivery service the man was rude and left item in the garden .said he had no time to put in front door and left”
Helpful Report
Posted 2 years ago
Good Morning, Thank you for the feedback. I am sorry to hear that we didnt match your expectations. All of our drivers will do everything they can to deliver the order in a way that makes it easy for the customer to handle the goods after they have left. In the event when nobody is in to receive the order, they will leave the goods in a safe place. Regards Panel Company | Customer Services
Posted 2 years ago
Mark
Verified Reviewer
“Panel company is brilliant great prices delivery very quick. customer service is amazing and they even on second order after speaking with them got my order delivered quicker to get the job done. quality of the product is fantastic and i highly recommend this company.”
Helpful Report
Posted 2 years ago
Kat
Verified Reviewer
“High quality product, matching the description. Great customer support in providing details regarding the order. Thanks.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Lovely quality panels at a really good price.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Ordering on line was simple, clear updates on estimate delivery date, tme etc.”
Helpful Report
Posted 2 years ago
The Panel Company is rated 4.6 based on 5,171 reviews
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