The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.55

4.6 Rating 2,174 Reviews

88 %

of reviewers recommend The Panel Company

4.6

Based on 2,174 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 13th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic company. Quick delivery and great prices!”

Helpful Report

Posted 1 month ago

Hi Carl and Amanda, Thank you for taking the time to review your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 month ago

“Good product, delivered promptly”

Helpful Report

Posted 1 month ago

Hi Gary, Thank you for taking the time to leave us a 5-star review and share your experience! Kind regards, The Panel Company

Posted 1 month ago

“Never buy off this firm ! They say 4 to 7 days delivery, after 10 days they delivered the wrong stuff, no apology, driver said he would sort it and deliver next day ( didn't hear from them ! ) left to me after another 4 days to chase them up , after several ,more phone calls they have promised ( verbally) to deliver in 4 days time , what poor customer service ! No email to confirm, And I'm still waiting so watch this space !”

Helpful Report

Posted 1 month ago

Hello, We are very sorry to hear that you have had a negative experience and thank you for bringing this issue to our attention. Rest assured our customer experience is of high importance to us and we are looking into this immediately to ensure this issue is resolved promptly. We will arrange for our customer services to contact you directly. Kind regards, The Panel Company.

Posted 1 month ago

“Great. Company to deal with delivery arrives when they say it will delivery drivers are very good and helpful panels look very good ans easy to install.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave us a 5-star review! We use our own fleet of drivers to give customers a personable experience. We hope you love your panels even more once they're installed! Kind regards, The Panel Company

Posted 1 month ago

“Really pleased the with quality of the wood panels and although I had to trim them to fit they were easy to do so with no damage delivery was excellent kept up to date with tracking and delivery driver was very pleasant and brought them into my home and left them in a safe place I now have them up in my kitchen and looks amazing definitely recommend this company”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to review your experience with us! We appreciate the feedback and kind words about our delivery driver. Kind regards, The Panel Company

Posted 1 month ago

“Easy purchase and accommodating on delivery dates and spot on delivery service”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for the kind words and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 1 month ago

“Panels arrived well packed and on time fitted them over 2 days and now the wall looks stunning well happy , the light grey sulcado range, and the acoustics don't half make the difference. Would recommend to anyone for a great wall feature.”

Helpful Report

Posted 1 month ago

Hi Martin, Thank you for taking the time to leave us a 5-star review and sharing your experience. We couldn't agree more. Sulcado panels really transform a room! Kind regards, The Panel Company

Posted 1 month ago

“Great company and great panels”

The Panel Company 5 star review on 1st April 2024

Helpful Report

Posted 1 month ago

Hi Steve, Thank you for the kind words and taking the time to share images of your shower! Love the panels! Kind regards, The Panel Company

Posted 1 month ago

“Whilst searching online for bathroom ceiling and shower wall panels, I came across the Panel Company website and chose some beautiful matt ceiling and high gloss (white) shower wall panels, which were reasonably priced and on budget for me. I was unsure about which trims to order, but the website has a number of extremely useful ‘How to install/ Choose the right products for the job’, video guides and demos. I made good use of the videos, because they were far more informative than other websites I had encountered in my search. My panels were delivered efficiently with care and on time by The Panel Company’s own delivery fleet, not via the usual unreliable, heavy handed courier services, we are so used to these days! Without any fuss or bother the friendly, helpful driver carried the panels into the house. I have a disability, which is the reason I need a new walk-in shower and my husband has got a shoulder injury, so he didn’t get much help from us. The panels far exceeded expectations and I was thrilled with the purchase. However the installer failed to come up to expectations and we had to take him off the job, which meant that I had to re-order. I found that the background knowledge provided by the ‘How To’ videos were invaluable, enabling us to question the workmanship and differentiate between reality and excuses given for unprofessional workmanship. So having had a chat with Gaz, who demonstrated genuine empathy for the situation, I took his advice and called in a professional bathroom plumber, to assess the damage before re-ordering. I know that if I lived in Bristol rather than Cornwall, he would have popped round to assess the damage himself. I have now re-ordered accordingly and I know the products provided by The Panel Company are excellent quality and very competitively priced. Having spoken to Joanna and Gaz on the phone, with Nick via email and the delivery driver, I can confirm that the customer service we received, was exemplary. Gaz was great and the empathy he conveyed was genuine (unusual in terms of other customer service experiences, from other companies). It matters when someone listens and really cares. The new fitter will start work in about 3 weeks and when it is finished, I will post another review with photographs. So, without any doubt, I can highly recommend The Panel Company and I wouldn’t hesitate to use them again. Thank you all so much. It was good to do business with real professionals.”

Helpful Report

Posted 1 month ago

Hi Sally, Thank you for taking the time to write such a thoughtful review. We're thrilled that our installation videos and guides were useful to you, and hope to add even more this year. We want to thank you for the kind words about Gaz, Joanna, Nick, and one of our delivery drivers - who made your customer service experience memorable. We'll be sure to keep an eye out for images of your completed bathroom in the upcoming weeks! We can't wait to see it! Kind regards, The Panel Company

Posted 1 month ago

“The panels and trims delivered are great quality. The only small issue I had was that I was not informed of when my delivery was coming so was not at home unfortunately the delivery was just left on my driveway. Luckily it was still there when I returned home.”

Helpful Report

Posted 1 month ago

Hello CB, Thank you so much for your feedback. We are pleased to hear that you are happy with your order. We are so sorry that you didn't receive a delivery notification, a text message is issued the day before the delivery to confirm the time slot - we will investigate this further on our side to ensure there are no issues. Please don't hesitate to contact us if you need any further assistance. Kind regards, The Panel Company

Posted 1 month ago

“The panels I bought are great quality and kept informed about delivery”

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Posted 1 month ago

Hi Kathleen, Thank you for taking the time to share your experience ordering from us! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 month ago

“Delivered on time Excellent product”

Helpful Report

Posted 1 month ago

Hi Barbara, Thank you for the kind words and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 1 month ago

“Quality product. Early delivery Very happy customer”

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Posted 1 month ago

Hi Carey, Thank you for taking the time to share your experience ordering from us! Kind regards, The Panel Company

Posted 1 month ago

“Fast delivery, everything very straightforward. Good business”

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Posted 1 month ago

Hi, Thank you for the kind words and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 1 month ago

“I've never used this material before. It was easy. Excellent result in the downstairs cloakroom. I created a feature wall with it. The trim is an essential finishing touch. My wife is happy so that's all good.”

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Posted 1 month ago

Hi, Thank you for taking the time to leave us a 5-star review! Panels definitely make for an easy and impactful feature wall. We're thrilled that you and your wife are happy with your cloakroom transformation! Kind regards, The Panel Company

Posted 1 month ago

“Great product and service. Easy to cut and I stall. The wider slat option was exactly what we was looking for Happy with our purchase. Has helped ustransformed our living room feature wall”

Helpful Report

Posted 1 month ago

Hi Lewis, Thank you for the kind words and taking the time to share your experience. We hope you love your new feature wall! We couldn't agree more that slat wall panels completely transform a room! Kind regards, The Panel Company

Posted 1 month ago

“Brilliant company amazing quality and fast delivery . Our delivery driver was so friendly and very helpful !”

Helpful Report

Posted 1 month ago

Hi, Thank you for the 5-star review and kind words about our driver! We use our own fleet of drivers to give customers a more personable experience. Kind regards, The Panel Company

Posted 1 month ago

“Was given a 1 hour time slot when ordering then it went to 2 hours then it went to 2.3/4 hours not a good company or honest company in my opinion hence wont be ordering again”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. We are sorry to hear that our delivery didn't meet your expectations. Although we do aim to deliver within the 1 hour predicted time slot, from time to time our drivers may experience delays when travelling distance on the motorway due to accidents that are unfortunately not in our control. Our delivery system will always notify you by text to keep you informed of any changes to the expected time of arrival. We are sorry once again for the delayed delivery, we can see after looking into this that our driver was running approximately 45 minutes behind. Rest assured this wasn't intentional. Kind regards, The Panel Company

Posted 1 month ago

“Great product. The panels being discounted and reasonably priced is slightly misleading. The costs of the trim’s, adhesive, ends caps ended up being 40% on top of the panel order…… my panels also took 9 working days to arrive. No body’s notified me they wouldn’t be delivered in the 3-7 day period advertised online. The panels themselves are great, easy to install etc”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear that our delivery was a little later than expected. Our aim is to be competitively priced whilst also delivering high quality products. We welcome all feedback, thank you for taking the the time to share your experience. Kind regards, The Panel Company

Posted 1 month ago

“Good communication. Great price and good delivery.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to review your experience with us! Kind regards, The Panel Company

Posted 1 month ago

The Panel Company is rated 4.6 based on 2,174 reviews