The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 3,581 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,581 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 29th April 2025

379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“David Archer, at Huddersfield, was extremely helpful. We went to the store to see some larger samples, of panels, but the 2 styles we wanted to see weren't in store. David ordered the samples & returning the following week saw them & bought these. Thanks”

Helpful Report

Posted 4 months ago

Hi Polly, Thank you for the kind words and sharing your experience. We appreciate it! KInd regards, The Panel Company

Posted 4 months ago

“Excellent from ordering to delivery, actual panels are quality, very pleased.”

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Posted 4 months ago

Hi Craig, Thank you for the kind words and 5-star review! We appreciate the feedback. Kind regards, The Panel Company

Posted 4 months ago

“What an absolutely amazing company. Really good quality panels. Could not find fault with anything from ordering to being delivered.”

The Panel Company 5 star review on 13th December 2024

Helpful Report

Posted 4 months ago

Hi Natalie, Thank you for sharing your new panels with us! It’s wonderful to see them in your space! Kind regards, The Panel Company

Posted 4 months ago

“Great product, looks great and really well priced. Delivery was spot on.”

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Posted 4 months ago

Hi, Thank you for sharing your new panels with us! It’s wonderful to see them in your space! Kind regards, The Panel Company

Posted 4 months ago

“I am very happy with the panels and the service I received.”

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Posted 4 months ago

Hi Paul, Thank you for giving your experience 5 stars! We appreciate your feedback! Kind regards, The Panel Company

Posted 4 months ago

“I ordered some walnut wide panels and they looked great but unfortunately I ended up having to return them as ended up building something different and I missed the deadline but the panel company, in particular Louise was absolutely brilliant, they still honored the refund and came and picked up the panels. Absolutely excellent customer service and they were always friendly and quick to respond. If you need some panels-use this company you won’t be disappointed. I will definitely use them in the future.”

Helpful Report

Posted 4 months ago

Hi Stewart, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words about our customer service. Kind regards, The Panel Company

Posted 4 months ago

“Goods 2 weeks overdue and almost 3 hours overdue on delivery day without any updates”

Helpful Report

Posted 4 months ago

Hi Anthony, I'm sorry to hear our communication was not up to standard. We always aim to keep customers up to date with their order and delivery times. I will speak to the warehouse who distributed your order to ensure this does not happen again.

Posted 4 months ago

“Good information great staff Excellent service”

Helpful Report

Posted 4 months ago

Hi Garry, Thank you for the kind words about our staff and taking the time to share your experience. We appreciate it! Kind regards, The Panel Company

Posted 4 months ago

“Poor service I ordered about 3weeks ago and u stated on ur website that delivery would b around a week still no idea when I will get it I get it at this time of year but not great service”

Helpful Report

Posted 4 months ago

“We ordered panels and trims for my son’s house. Unfortunately due to unforeseen repairs we had to change the bathroom design so could no longer use the panels so had to request a return. This was handled professionally and with understanding. The items were removed and we await our refund minus collection charge.”

Helpful Report

Posted 4 months ago

Hi Matt, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 4 months ago

“Extremely good quality, scale to scale and exact colour I was looking for. The walnut colour looks amazing, give these guys a try. 100% buying more in the future”

Helpful Report

Posted 4 months ago

Hi Amin, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 4 months ago

“Product was very good quality and price, slight delay on delivery but when I needed to change order they were very accommodating and changed product without any issues. Very good and helpful customer service would highly recommend”

Helpful Report

Posted 4 months ago

Hi David, Thank you for the kind words and sharing your new panels with us! We're so happy you're pleased with them! Kind regards, The Panel Company

Posted 4 months ago

“Amazing product, so happy with the final result. Purchased this product after returning panels delivered earlier by one of the big builder supermarkets (the orange one) which, compared to the product sold by the Panel Company, looked like cheap knock-offs. Will definitely come back here if more are needed.”

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Posted 4 months ago

Hi Marcin, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 4 months ago

“very good quality panelling at a fantastic price!”

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Posted 4 months ago

Hi Hayley, Thank you for the kind words and 5-star review! We appreciate the feedback Kind regards, The Panel Company

Posted 4 months ago

“Order 4 black oak panels. Only received 2 out of the 4 panels after a delayed delivery. They resent another 2 out and another delayed delivery. May be cause of this time of year and delivery service.”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention, I'm sorry to hear about the negative experience you've had with us. As you mentioned in your review, unfortunately due to the combination of Black Friday, Storm Darragh and the festive period our deliveries have been delayed. We do aim to communicate this clearly with customers, but we accept that your experience wasn't good enough and we apologise for the inconvenience caused.

Posted 4 months ago

“ordered some samples, delivered very quickly.”

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Posted 4 months ago

Hi Ann, Thank you for the kind words and 5-star review! We appreciate the feedback. Kind regards, The Panel Company

Posted 4 months ago

“Great customer service when ordering. Also, I had a damaged item arrive which was swiftly and easily sorted out. Panels and trim are excellent quality.”

The Panel Company 5 star review on 11th December 2024

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Posted 4 months ago

Hi Matt, Thank you for the kind words! We appreciate your patience while we corrected your order. It’s wonderful to see the panels in your bathroom! Kind regards, The Panel Company

Posted 4 months ago

“Great throughout process from purchase to delivery. Just waiting for 2400x600 natural oak panels.”

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Posted 4 months ago

Hi John, Thank you for sharing your experience with us. We hope you love your slat panels once they're installed! Kind regards, The Panel Company

Posted 4 months ago

“No problems, delivery driver excellent,”

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Posted 4 months ago

Hi Neil, Thank you for the kind words and 5-star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 4 months ago

“Product appears very good. After sales less so. Got e mail post purchase to say that local branch would now be dealing with it and would be notified in advance of delivery date. Nothing heard for some time and had to chase local branch as not heard anything to be told 'They've been out of stock but believe we have just had delivery i'll check and let you know'. Nothing heard again other than a delivery without notification at 6.45am !! a few days later.”

Helpful Report

Posted 4 months ago

Hi, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the lack of communication and understand your frustration. We will ensure your feedback is shared with our Customer Services manager. Kind regards, The Panel Company

Posted 4 months ago

The Panel Company is rated 4.6 based on 3,581 reviews