The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 3,573 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 29th April 2025

379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is very poor second time I had to drive 50miles to collect myself. I want next day or even the day after that. But they say dispatched in 3-7 days. Have no communication on delivery dates. I love them but sort you delivery out.”

Helpful Report

Posted 2 months ago

Hi Rob, Thank you for sharing your experience with us. The reason for our delivery timeframe is that we use our own drivers rather than relying on third-party couriers. However, we understand that this wait time may be frustrating if you want to receive your items sooner. We appreciate your kind words and continued custom, and we will ensure your feedback is shared to our Logistics Department. Kind regards, The Panel Company

Posted 2 months ago

“Excellent service, will contact when I refurbish The property”

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Posted 2 months ago

Hi Chris, Thank you for the kind words and sharing your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 2 months ago

“Not what we wanted”

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Posted 2 months ago

Hi Andy, Thank you for taking the time to share your experience with ordering samples from us. We hope you’re able to find a suitable alternative and would be more than happy to suggest other options if you contact us directly. Kind regards, The Panel Company

Posted 2 months ago

“Excellent company another order already placed”

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Posted 2 months ago

Hi Debbie, Thank you for the 5 star review! We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 2 months ago

“This review is based on delivery -I haven't opened box yet as outside house waiting for decorator to install -it's , potentaill dangerous and no room inside to store. There should have been two men rather than one - your man could barely lift the 3 panels and bring them up the drive. I am 72 and a petite woman and couldn't help. He wasn't young either and he was very impatient almost rude with me - the job was too hard for him and you should be lookimg after your staff better. Health and Safety and Welfare at Work springs to mind.”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to share your experience and for bringing this to our attention. We apologise that your experience fell short of the high standards of customer service we strive to deliver. Please be assured that we take this matter seriously and will promptly share your feedback with our Logistics Department for immediate review. Kind regards, The Panel Company

Posted 2 months ago

“Not great I’m afraid. Delivered the wrong panels then I had to do all of the chasing to correct the error. One panel also slightly damaged but no energy to request a replacement. Quality of product overall however is excellent.”

Helpful Report

Posted 2 months ago

Hi Matthew, We sincerely apologise for the damage to your replacement panel and for the inconvenience caused. Our customer service team has emailed you to offer a resolution that we hope will be most convenient for you. Kind regards, The Panel Company

Posted 2 months ago

“Delivery felt a bit slow (took 9 days), £26 including delivery feels quite expensive but the product was as expected.”

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Posted 2 months ago

Hi, Thank you for taking the time to share your experience. We appreciate your patience regarding the delivery and apologise that it did not meet the 4-7 day timeframe. Please be assured that we will pass your feedback on to our Logistics Department. Kind regards, The Panel Company

Posted 2 months ago

“Great service and products from TPC from ordering right through to delivery. Spot on..! Wish all other companies were the same…”

The Panel Company 5 star review on 18th February 2025

Helpful Report

Posted 2 months ago

Hi David, Thank you for the kind words and sharing this image with us. It's wonderful to see the panels in your space! Kind regards, The Panel Company

Posted 2 months ago

“Still waiting for my order. Had a call to advise they were being delivered. The guy told me he would meet me outside. I came down he wasn’t there no one to be seen and my emails have been ignored.”

Helpful Report

Posted 2 months ago

Hi, We sincerely apologise for the miscommunication. A member of our customer service team will call you today. Kind regards, The Panel Company

Posted 2 months ago

“I’m giving the Fresno panels 10/10 for being extremely realistic in the tile effect and stunningly beautiful colours in the blue and ochre/gold spectrums (no red or green or yellow) The panel company did not deliver them along side the artic white panels and promised them the following week, it took 3 weeks for them to be finally delivered just in time as we needed them The panels are quite superb so this made up for inconsistency with the delivery The first delivery was in house driver, the second was a courier All in all a happy customer and 5 stars”

The Panel Company 5 star review on 17th February 2025

Helpful Report

Posted 2 months ago

Hi Axon, Thank you for the kind words and taking the time to share your experience. We appreciate your patience regarding delivery. We’re so glad you’re happy with your new shower panels and thank you for sharing them with us! Kind regards, The Panel Company

Posted 2 months ago

“Good product and service. The delivery driver was very helpful and nothing was any problem to him. I would recommend The Panel Company to anyone who needs their product”

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Posted 2 months ago

Hi John, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 2 months ago

“Excellent panel, great staff in the Bristol store. Many thanks”

Helpful Report

Posted 2 months ago

Hi, Thank you for the kind words and sharing new panels with us! We're so happy you're pleased with them! Kind regards, The Panel Company

Posted 2 months ago

“As described, arrived quickly and on time.”

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Posted 2 months ago

Hi Richard, We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 2 months ago

“Very poor on delivery. I placed order 2 weeks ago. delivery was supposed to be a few days but here I am still waiting. When I chased them they got confused and gave me a delivery date of 2 weeks BEFORE I placed the order. When I queried they have now given me date of next week which will be nearly 3 weeks since I place the order. I hope the panels wil be OK but so far I am not impressed with the service. BUT prices are very cheap so.......”

Helpful Report

Posted 2 months ago

Hi Russel, We sincerely apologise for the delay in your order and any inconvenience caused. We are pleased to see that your order has now been delivered, and appreciate your patience. We will be sharing your feedback with our logistics department for further review. Kind regards, The Panel Company

Posted 2 months ago

“I have recently requested samples from your company which I may use as I liked them. I have no knowledge yet of using them therefore a review would be irrelevant.”

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Posted 2 months ago

Hi, Thank you for your kind words about our samples. You received an email inviting you to review your experience with ordering samples, as we are always striving to improve every aspect of our customers' journeys. KInd regards, The Panel Company

Posted 2 months ago

“This company has never let me down, products very good and delivery service on time. Excellent customer services even when I have forgotten to order something.”

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Posted 2 months ago

Hi Trudy, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 2 months ago

“Great service and product fantastic”

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Posted 2 months ago

Hi Irene, Thank you for the kind words and 5 star review! Kind regards, The Panel Company

Posted 2 months ago

“PLEASE DISREGARD MY PREVIOUS REVIEW. I found the nozzles behind a flap in the side of the box. However delivery was at the very end of their stated time-frames, not quick.”

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Posted 2 months ago

Hi Neil, Thank you for the feedback and taking the time to share your experience. We appreciate it. Kind regards, The Panel Company

Posted 2 months ago

“Very helpful . Good service .”

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Posted 2 months ago

Hi John, Thank you for the kind words and 5 star review. We appreciate your feedback! Kind regards, The Panel Company

Posted 2 months ago

“I spoke to a lady called Joanne in the company and she made me feel at ease...great company and very empathetic would recommend them all day long what a great team of people”

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Posted 2 months ago

Hi Hannah, Thank you for kind words about our customer service and taking the time to share your experience. We appreciate the feedback. Kind regards, The Panel Company

Posted 2 months ago

The Panel Company is rated 4.6 based on 3,573 reviews