The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.55

4.6 Rating 2,166 Reviews

88 %

of reviewers recommend The Panel Company

4.6

Based on 2,166 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 4 star review on 7th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has and the team in Bristol have always gone above and beyond to help and assist. Used them last year to redo our bathroom and their skill knowledge and support was excellent. So much so I’ve been back today to collect panels for the kitchen refurbishment. Keep up the excellent work.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for taking us on a virtual tour of your bathroom! It looks great! We appreciate the feedback and kind words about our Bristol team. Good luck with your kitchen restoration! Kind regards, The Panel Company

Posted 2 weeks ago

“Product is very good ,easy to fit ,and looks great the service ,delivery ,and price are very competitive.all in all a great product I highly recommend the panel company and will use them again the next time I carry out any DIY. Well done the team”

Helpful Report

Posted 2 weeks ago

Hi David, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback and are thrilled that you'll choose to order from us in the future! Kind regards, The Panel Company

Posted 2 weeks ago

“Looked online at range to give a bit of an idea of what I wanted. Went in to Rotherham branch, fairly good selection on display. Staff really helpful in explaining what was what with different panels and showed different samples on request. Ordered items in store but didn't actually need them for a month so staff arranged to delay the delivery until I needed them. Free delivery. Delivered on time on date requested, carried into house by delivery man. All products were great, good quality and no damage. Turned out I didn't need some of the trims I'd ordered, I rang the store, who were more than happy for me to return them and receive a refund. Excellent, professional company. Would recommend and use again.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 2 weeks ago

“Ordered 6 panels but later found I should have ordered 7. Ordered another and asked for it to be from the same batch. Batch number given when ordered. It wasn't until it was fitted that I realised that it was totally different in shade and colour. However, too late now. Very disappointed.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave your review. We are sorry that the same batch wasn't available for your recent order, due to the substantial amount of time between both orders unfortunately, we no longer held that batch however, our team will send the closest match out in these circumstances. If the panel hasn't yet been installed, if you would like to contact our customer services and we can arrange for an exchange with a different batch to see if this is a closer match for you. E: info@panelcompany.co.uk T: 01709 828339 Kind regards, The Panel Company.

Posted 2 weeks ago

“Great quality, really happy and great service.”

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Posted 3 weeks ago

Hi, Thank you for taking the time to share this image with us. Your new slat panels look great! Kind regards, The Panel Company

Posted 2 weeks ago

“Ordered the grey ceiling boards a few times now. Recently had a batch that were a completely different finish and sheen. They also have started being delivered without square edges resulting in extra wastage having to trim them square before install. Orders received since have been back to the original quality...”

Helpful Report

Posted 3 weeks ago

Hello James, Thank you for taking the time to leave your review. We appreciate all feedback both positive and negative. We are sorry to hear that you have had an issue with a recent batch of panels, rest assured this is most unusual and our quality control is of high importance to us. We are pleased to hear that you are happy with your recent panels and we will pass this feedback onto the branch that's handled your orders and we will ensure that we investigate this further. Kind regards, The Panel Company.

Posted 2 weeks ago

“Not fitted the boards yet, but opened to check. First class service, and informed all the way from ordering to delivery. Excellent product, would highly recommend.”

Helpful Report

Posted 3 weeks ago

Hi Gary, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 2 weeks ago

“Quick delivery Friendly customer service team if you need to use them always responded within 8 working hours and helpful. Panels slot together great and looks smart for once finished. To note: doorstep only delivery so make sure you have two people in on delivery date.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for taking the time to share your experience. We appreicate the feedback. Kind regards, The Panel Company

Posted 2 weeks ago

“Just want to thank the panel company for these quality herringbone panels excellent service. Thanks karl”

Helpful Report

Posted 3 weeks ago

Hello Karl, Thank you for taking the time to leave your five star-review. We have to agree the Herringbone panels look fantastic! We truly appreciate your kind words. Kind regards, The Panel Company.

Posted 2 weeks ago

Hi Karl, Thank you for the kind words and giving us a 5-star review. We hope you love your panels even more once they're installed! Kind regards, The Panel Company

Posted 2 weeks ago

“We ordered 9 wallboards and when they were delivered which we paid extra for, they only sent 1 person to deliver them. The driver expected me to help him to unload and move the boards because each board was too heavy for 1 person to lift. This was not possible as I have heart failure. This cost us an over 2 day delay in our building work. If we had been told we needed someone to lift the boards we could have arranged to get someone.”

Helpful Report

Posted 3 weeks ago

Hello Mark, Thank you from bringing this to our attention and we are so sorry that your experience has been negative. The delivery was handled by our supplier and rest assured we will be passing your feedback on to them as this is not the low level of service we provide. We can see a refund has been issued for the delivery and please accept our sincere apologies once again for the inconvenience this has caused you. Kind regards, The Panel Company.

Posted 2 weeks ago

“Unfortunately my order was lost and so my order for shutters was then delayed. Gave three stars as once I contacted them, they did turn it around”

Helpful Report

Posted 3 weeks ago

Hello, We are so sorry to hear that your order was delayed however, we are please our customer service team have reacted quickly to this issue and that your delivery is now confirmed. If you need any further assistance, please don't hesitate to contact us. Kind regards, The Panel Company.

Posted 2 weeks ago

“This is the second time we've ordered bathroom panels from the panel company now. A great range and really good prices (and good sales!). And a very personal touch when the panel we'd ordered had to be changed due to a manufacturing error. The team couldn't have been more helpful! Always recommend to friends”

Helpful Report

Posted 3 weeks ago

Hi Ellie, Thanks for sharing this review! We loved hearing about your experience and appreciate the feedback about our customer service. Thank you for reccomending us! Kind regards, The Panel Company

Posted 2 weeks ago

“Fantastic service, updates are sent regarding delivery. Quality items at good prices. Even received phone call with delivery times. There customer services are also excellent having to call for advice prior to ordering. Would definitely recommend! Photos are not of complete bathroom still working on it”

Helpful Report

Posted 3 weeks ago

Hi Roz, Thank you for the kind words and sharing your experience. We appreciate the feedback about our customer service and hope you love your bathroom once the panels are installed! Kind regards, The Panel Company

Posted 2 weeks ago

“Good quality and efficient delivery. I placed an order and before delivery day I realized I am missing some other parts. I rang to customer service and they managed to add the item to my order to be delivered on next day.”

Helpful Report

Posted 3 weeks ago

Hi Anete, Thank you for the kind words and taking the time to share your experience. Kind regards, The Panel Company

Posted 2 weeks ago

“Fantastic,thankyou created a wet room for my mam, great service from the panel company 👏”

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Posted 3 weeks ago

Hi Shaun, Thank you for the kind words and sharing this with us. We're thrilled that you are are both happy with the finished result! Kind regards, The Panel Company

Posted 2 weeks ago

“Quick delivery exellant value”

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Posted 3 weeks ago

Hi, Thank you for taking the time to share your experience. We appreciate the feedback! Kind regards The Panel Company

Posted 2 weeks ago

“Very Happy with my New sparkly grey panels, customer service is excellent, very good price, delivery man was very helpful, would highly recommend”

Helpful Report

Posted 3 weeks ago

Hello Sarah, Thank you for taking the time to leave us a five-star review. We are thrilled to hear of your positive experience! Kind regards, The Panel Company.

Posted 2 weeks ago

“Great advice and prompt assistance from Tyler, delivery a breeze, very impressed!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave your review and for your kind words about Tyler! We will pass your fantastic feedback onto him. Kind regards, The Panel Company.

Posted 2 weeks ago

“From ordering to delivery very organised couldn’t fault and quality of the panels were excellent”

Helpful Report

Posted 3 weeks ago

Hello Robert, Thank you for your five star review! We truly appreciate your feedback. Kind regards, The Panel Company.

Posted 2 weeks ago

“Despite giving full delivery instructions over the phone and my mobile phone number for the courier as the panels needed to go to my back of the house entrance for storage in the garage, they got dumped on the gravel in my front garden!!! This was a nightmare as I was unable to carry due to the huge size of 2.4 metres each panel! I phoned customer care to ask why I had no phone call as requested. I was told they phoned a landline number which when I checked the number they had on the system, was where I lived 18 months ago! I assume that the debit card gives the phone number of where the card was first registered to. How pointless is that. What was the point of me giving special instructions and specifically giving my mobile number…. why would anyone be called on a land line anyway???? No support was given to me in anyway going forward. Being a lone female of 70, I had to phone a local handyman to come over to carry them all around to the next road where the garage is situated and pay him £20 for his call out time. I was not impressed !!!”

Helpful Report

Posted 3 weeks ago

Hello Kathy, Thank you for bringing this to our attention and we are sorry that your experience with your delivery wasn't positive. We are normally known for our great attention to detail and for providing a great experience both with our customer service and deliveries - we are sorry that we missed the mark on this occasion. We will speak with the branch concerned so improvements are made and please accept our sincere apologies. We will arrange for the customer service team to message you directly. Kind regards, The Panel Company.

Posted 3 weeks ago

The Panel Company is rated 4.6 based on 2,166 reviews