The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.55

4.6 Rating 2,150 Reviews

88 %

of reviewers recommend The Panel Company

4.6

Based on 2,150 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 28th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Happy with my New sparkly grey panels, customer service is excellent, very good price, delivery man was very helpful, would highly recommend”

Helpful Report

Posted 1 week ago

Hello Sarah, Thank you for taking the time to leave us a five-star review. We are thrilled to hear of your positive experience! Kind regards, The Panel Company.

Posted 1 week ago

“Great advice and prompt assistance from Tyler, delivery a breeze, very impressed!”

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Posted 1 week ago

Hello, Thank you for taking the time to leave your review and for your kind words about Tyler! We will pass your fantastic feedback onto him. Kind regards, The Panel Company.

Posted 1 week ago

“From ordering to delivery very organised couldn’t fault and quality of the panels were excellent”

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Posted 1 week ago

Hello Robert, Thank you for your five star review! We truly appreciate your feedback. Kind regards, The Panel Company.

Posted 1 week ago

“Despite giving full delivery instructions over the phone and my mobile phone number for the courier as the panels needed to go to my back of the house entrance for storage in the garage, they got dumped on the gravel in my front garden!!! This was a nightmare as I was unable to carry due to the huge size of 2.4 metres each panel! I phoned customer care to ask why I had no phone call as requested. I was told they phoned a landline number which when I checked the number they had on the system, was where I lived 18 months ago! I assume that the debit card gives the phone number of where the card was first registered to. How pointless is that. What was the point of me giving special instructions and specifically giving my mobile number…. why would anyone be called on a land line anyway???? No support was given to me in anyway going forward. Being a lone female of 70, I had to phone a local handyman to come over to carry them all around to the next road where the garage is situated and pay him £20 for his call out time. I was not impressed !!!”

Helpful Report

Posted 1 week ago

Hello Kathy, Thank you for bringing this to our attention and we are sorry that your experience with your delivery wasn't positive. We are normally known for our great attention to detail and for providing a great experience both with our customer service and deliveries - we are sorry that we missed the mark on this occasion. We will speak with the branch concerned so improvements are made and please accept our sincere apologies. We will arrange for the customer service team to message you directly. Kind regards, The Panel Company.

Posted 1 week ago

“My experience with this company is very positive I placed an order for acoustic panels and received them on time also price was great I would certainly use this company again based on my experience”

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Posted 1 week ago

Hello Paul, Thank you for taking the time to leave us a five-star review. Feedback like this means the world to our team! Kind regards, The Panel Company.

Posted 1 week ago

“Very easy ordering system and delivery was within a few days. Very good quality and very happy with the panels supplied.”

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Posted 1 week ago

Hi Nicola, Thank you for taking the time to share your experience! We're thrilled that you're happy with our service and your order. Kind regards, The Panel Company

Posted 1 week ago

“Speedy delivery, quality product and reasonably priced”

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Posted 2 weeks ago

Hi Joan, Thank you for taking the time to leave us a 5-star review! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 week ago

“Excellent service good quality panels and amazing prices”

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Posted 2 weeks ago

Hi Kevin, Thank you for the kind words and taking the time to share your experience! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 week ago

“Good efficient service and high quality goods.”

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Posted 2 weeks ago

Hi, Thank you for taking the time to leave us a 5-star review! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 week ago

“Fast delivery, great communication with advise, panels are very solid. Only downside I ordered white end strips, the strips look grey against the white sparkle panels, didn't use them, purchased white end trims from B&Q.”

Helpful Report

Posted 2 weeks ago

Hi Mel, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback and will take your comments about the end strips onboard. Kind regards, The Panel Company

Posted 1 week ago

“Great service...delivered in time and delivery drivers very helpful...panels are beautiful....can't wait ti see my bathroom completed....thank you”

Helpful Report

Posted 2 weeks ago

Hi Lee, Thank you for the kind words about our driver and service. We appreciate the feedback and hope you love your bathroom once the panels are installed! Kind regards, The Panel Company

Posted 2 weeks ago

“Great product, excellent delivery time frame.”

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Posted 2 weeks ago

Hi, Thank you for taking the time to share your experience! We appreciate the feedback! Kind regards, The Panel Company

Posted 2 weeks ago

“easy ordering via online - delivery as planned - helpful pleasant delivery guy - the panels easy to fix using the bond glue and screws - feature wall in conservatory looks smart and modernised- great product at a reasonable price- recommend the panel company”

Helpful Report

Posted 2 weeks ago

Hi Janet, Thank you for the kind words and taking the time to share your experience. We hope you love your new feature wall! Kind regards, The Panel Company

Posted 2 weeks ago

“Really excellent price for the bathroom panels. Haven’t got them up yet but hopefully all ok. Delivery was excellent and the driver helped me up with them.”

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Posted 2 weeks ago

Hi Pam, Thank you for the 5-star review and kind words about our delivery driver. We hope you love the panels once they're installed! Kind regards, The Panel Company

Posted 2 weeks ago

“I purchased wall, ceiling and floor panels along with all the trims. Excellent service and very pleased with the finished installation.”

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Posted 2 weeks ago

Hi Chris, Thank you for the kind words and sharing your experience ordering from us. Kind regards, The Panel Company

Posted 2 weeks ago

“Sent a pack of the wrong panels and the instructions are as poor as instructions come. Have to be careful screwing stuff into them as they can crack. Good idea and look great just not convinced they will remain water tight for a long time but may be down to lack of experience as first time fitting them hence why a good set of clear instructions accounting for all wall types and shapes would have helped. The company have agreed to swap panels so no issues with ordering from here.”

Helpful Report

Posted 2 weeks ago

Hello Dan, Thank you for taking the time to leave your review. We are sorry that the wrong panels were delivered but we are happy to hear that our customer service team have dealt with this quickly for you and arranged an exchange. Rest assured all of our shower and wall panels are 100% waterproof and are suitable for long term use in bathrooms. Please don't hesitate to contact us if you need any further assistance when fitting the panels and our customer service team will be happy to help. Kind regards, The Panel Company.

Posted 1 week ago

“My initial order for 6 packs of mosaic panels was not available however on contacting Keith after a delay in our delivery i was offerd the same panels but in the larger size, these were delivered first thing on Tuesday morning by 2 pleasant delivery Guys, My wife was at home to take delivery and they put the large panels exactly where she wanted them,without any fuss. Now my go to place for flooring and panels, Thanks Guys.”

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Posted 2 weeks ago

Hi Brian, Thank you for the kind words and sharing your experience. We appreciate the feedback about our driver and are happy to hear that you will order from us again in the future! Kind regards, The Panel Company

Posted 2 weeks ago

“Delivery took s few days longer than expected but the panels are lovely and I’m thrilled with the end result. Highly recommend.”

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Posted 2 weeks ago

Hi Nikki, Thank you for taking the time to share your experience. We appreciate the feedback and are happy to hear that you love the finished result of your panels! Kind regards, The Panel Company

Posted 2 weeks ago

“Guys at the Panel company were great. You can have a product, but nothing beats great customer service. Brilliant”

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Posted 2 weeks ago

Hi Shana, Thank you for the kind words about our customer service and taking the time to share your experience. Kind regards, The Panel Company

Posted 2 weeks ago

“Panels were delayed to begin with and I emailed to check where they were. Was told they’d be delivered Friday so arranged for them to be fitted on the Saturday. Got a text Thursday evening with the time slot. Then had a text Friday morning to say the delivery had been cancelled. Called to find out why and they weren’t sure the first woman I spoke to was lovely and said she’d get it sorted. The second woman called and was very sharp saying they’d been damaged so couldn’t be delivered and were now out of stock so unsure when I’d get them. In the end I just had a refund. If the First Lady was my only communication with the company then it would have been fine as she was apologetic and helpful”

Helpful Report

Posted 2 weeks ago

Hello, We are deeply sorry for your experience and thank you for bringing this to our attention. We are so sorry to hear that the delivery was cancelled and we appreciate your honest feedback regarding both members of staff that you spoke with. On this occasion we regret that we were unable to fulfil your order and we will investigate this further with the branch that handled your order. Please accept our sincere apologies once again for the inconvenience this may have caused you. Kind regards, The Panel Company.

Posted 2 weeks ago

The Panel Company is rated 4.6 based on 2,150 reviews