The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,437 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 13th August 2025

353

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully made beds and good quality. Only problem is after tightening many many times, they still squeak!”

Helpful Report

Posted 3 years ago

“I've purchased two double bedsteads from OBC in the past few months. Easy to assemble, good look and good quality. Also bought a double mattress (wool interlayer), which is exceptionally comfortable.”

Helpful Report

Posted 3 years ago

“Points positifs: Je suis très satisfaite de la qualité du produit. Le lit est magnifique et très confortable. Points négatifs: Une pièce était défectueuse et j'ai dû attendre très longtemps avant d'en recevoir une nouvelle. J'ai dû envoyer plusieurs emails pour obtenir enfin ce remplacement. On m'avait confirmé par email que les taxes anglases me seraient remboursées lorsque j'aurais payé les taxes suisses. J'ai écrit et envoyé la preuve de payement de ces taxes suisses à plusieurs reprises et j'attends toujours ce remboursement. Conclusion: Produits de qualité, mais service client et service après vente pas à la hauteur... Dommage”

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Posted 3 years ago

“Bed is excellent, very comfy, looks great..but I’m still trying to trouble-shoot some creaking of the bed frame when I shift weight in bed…”

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Posted 3 years ago

“Overall - good quality. Bolts just need re-tightening after the first few months. Delivered in a reasonable timeframe (not-withstanding the unavoidable covid supply chain delay). Easy to assemble. The only quality issue (aside from the need to retighten bolts) is that the wooden slats are rough/unfinished. It would be preferable to have smooth finished/varnished slats.”

Helpful Report

Posted 3 years ago

“We love the bed we ordered. Well made and even better than the photo on the internet. We are so pleased with it we are going to order another one in the New Year. You have a very happy customer.”

Helpful Report

Posted 3 years ago

“We purchased a Corby metal bed a couple of months ago. The selection and delivery processes were excellent. Assembly of the bed was fairly straightforward. From the outset though, the bed tended to creak / squeak. I tightened the bolts in the affected area and actually tried to ‘muffle’ the metal on metal contacts. This did not fix the problem. Eventually I looked on the website and applied a couple of suggestions (oiled bolts, electrical tape on metal surfaces). This seems to have fixed the problem. That said the bed seems high quality and well made.”

Helpful Report

Posted 3 years ago

“Quality bed frame and comfortable mattress, very pleased and would buy again and recommend. Only reason not 5 stars is because delivery was actually a number of days later than stated it would be before clicked the pay button.”

Helpful Report

Posted 3 years ago

“Good quality product which took a wee while to arrive but did so safely and was a good buy. Thank you.”

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Posted 3 years ago

“Bed arrived promptly and on time. The packaing was quite dirty which wasnt good as the packages needed to come through the house to get to the bedroom. Inside the dirty packaging the bed was extremely well wrapped up and protected, so no scratches and immaculate. went together slowly but straightforward. would be easier with two (but it was super kingsize). delighted with end result. no squeeks or creaks. We chose a white frame and ordered the brilliant sliding drawers for underneath. shame they came in cream as I would have thought they would have had white ones to match the bed. They are excellent though. Overall, very pleased and would buy for other rooms when we need to replace existing beds.”

Helpful Report

Posted 3 years ago

“The service that the company gives is amazing especially under the circumstances of Covid. The bed itself is of great quality. The company certainly went the extra mile when I ordered the wrong bed and were very helpful in reorganising for me. This is the third bed we have bought from them over the years and I would recommend them to everyone. Excellent service - 5 star”

Helpful Report

Posted 4 years ago

“We have now purchased 3 metal framed bed from this company, all great but the powder coating on this one feels slightly rough to the touch”

Helpful Report

Posted 4 years ago

“I was recommended by my son who has bought 2 or 3 beds from you. I was impressed with the website and information available. Ordering, delivery and cost were all exceptional. The only small criticism is that the instructions could be a little clearer - especially for older people who are not so used to putting things together. The end result however is great and the mattress extremely comfortable. Thank you.”

Helpful Report

Posted 4 years ago

“Apart from the 8 week wait, the quality of the bed is very good, the bed is sturdy and looks beautiful. I’m very pleased with the purchase.”

The Original Bed Company 4 star review on 26th June 2021

Helpful Report

Posted 4 years ago

“I love my bed! I decided on lamp room gray shade for the metal work, it was a luxury to opt for a designer paint but well worth it! 😊”

The Original Bed Company 4 star review on 24th June 2021

Helpful Report

Posted 4 years ago

“Bed delivered as expected. fitted together well. A bit more shiny than expected but we kept it.”

Helpful Report

Posted 4 years ago

“The website is, clearly, not managed well. We ordered our new bed by phone, emphasising that we had a short lead time and had chosen a bed that was, according to the website, in stock. When we heard nothing, I telephoned again and got through to the London showroom rather than customer services. A very helpful chap checked and said that the bed wasn't in stock and delivery would be at least 6 weeks, possibly longer. He helped me find a suitable alternative, placed my order and promised a refund of the difference in the cost. The bed arrived within days, was easy to put up and is just what we need. Shame the website is poorly maintained, and there's no excuse for taking our original order and not alerting us to the availability problem. Would we use this company again? Probably, but with caution and more questions.”

Helpful Report

Posted 4 years ago

“The beds are beautiful. You can tell they are really well built. Easy enough to put together and they look great. The only negatives were the delivery system. There was no way to opt out of delivery slots that were offered. So I had a message telling me that the beds would be delivered on a day that I wasn't in (cue frantic call to my mum)! They char system had told me just to wait and other slots would open up. So something not quite right there. The volume and different types of packaging should also be reviewed. I appreciate they want the goods to arrive in peak condition (which they did), but four different types of plastic is silly in this day and age. So big thumbs up for the product itself, but please think about packaging more sustainably!”

The Original Bed Company 4 star review on 12th June 2021

Helpful Report

Posted 4 years ago

“The bed is really solid and well made, you can tell it’s quality, as is the mattress. It’s nice and high and the under bed drawers are great. Service was on time and Nick was really helpful every time I called for an update. My only regret is ordering the pewter effect instead of the standard black. The pewter effect cost more but it looks a bit flat to me, more like powder coated aluminum which cheapens it a little bit. The other thing is the courier company didn’t bring the bed into the house because of COVID. We live in a low risk area, and everyone else had delivered smaller items into the house so moving a heavy super king size mattress upstairs between the two of us was unexpected.”

Helpful Report

Posted 4 years ago

“I love these beautiful sturdy beds which is why I ordered the same bed twice with a year in between, the first Hamilton was black and brass with high foot end and this time I went for the same but a low foot end. However, the latest bed arrived with brass which was an entirely different finish, I was realy disappointed so emailed the company and eventually after a lot of time and photos showing Tanya the problem, I was told that I had the standard finish on this bed which is " antiqued brass" and the previous order last year was "non antiqued". So entirely different and confusing as I was then told it was a special finish which I must have been sent by mistake. So now I have to wait 8 weeks for my new "non antiqued" special finish, which I did not see on the order as an option the first time I ordered but at least the beds will match, which is why I wanted the same bed. I would recommend these beautiful beds but have not had the best experience the second time around and feel after having conversations with the company that it was some how my mistake! I am now looking forward to the new brass ends to complete the bed and can finally use it. D Main”

Helpful Report

Posted 4 years ago

The Original Bed Company is rated 4.8 based on 2,437 reviews