The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,437 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 13th August 2025

353

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really solid and comfortable bed and mattress. Arrived even quicker than expected and looks great in my bedroom.”

Helpful Report

Posted 2 years ago

“Great company and well-made, old-fashioned style mattress with no foam in sight! We chose the Juno Cotton. Although we went for the firm tension, we ultimately found that we would've liked it to be firmer and it wasn't really for us. I would call it Medium really. Otherwise couldn't fault it. The wool & cotton layers inside were so lovely and it's double-sided so will go the distance I think. Would recommend.”

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Posted 2 years ago

“Excellent company to deal with”

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Posted 2 years ago

“Good quality beds and mattresses as reasonable prices. Dedicated delivery service is excellent. Leas time a bit long”

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Posted 2 years ago

“Jamyang had been very helpful of giving advice on products and placing orders. Both and bedframe and mattress are really of good quality and very happy about buying them! The only bad experience is about the delivery company that the crew, despite arrived at my apartment area, did not even got hold of me and left due to lack of parking slot which they didnt specify was needed and in fact I would be able to get them one on the spot should they called me before they left ! In the end they left and had to make a complain in order to secure another slot which kind of caused delay to my move to new flat.”

Helpful Report

Posted 2 years ago

“The bed has yet to be constructed as we are awaiting some work tobe completed in the room first. However all the main pieces are in good condition. The only issue I have is with the delivery company, the driver was extremely rude and refused to step inside the property meaning I had to manhandle the pieces myself with the help of the second delivery guy. Most unacceptable”

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Posted 2 years ago

“The bed is lovely, very well made and so comfortable!! I knocked a star of because I think a courtesy call after the bed had been delivered would have been excellent customer service ...didn't receive any call.”

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Posted 2 years ago

“Wanted and ordered a mattress from them top of the range great when choosing and staff fantastic. But finished up having to cancel because delivery being made from large outside company who wanted to deliver at 6.00am in the morning with no care about customers premises as they insisted they would still wear their safety shoes and expected customers to protect flooring. Impossible having a solid oak stair tradesmen either wore overshoes or trainers to prevent damage. Explained our problem and told could not do anything about this as Original Bed as a company had no control over delivery. Great shame they refunded money very quickly and we still have not got ourselves A NEW MATTRESS as to be honest cannot find a good option. If only had been able to organise direct delivery from the factory to our home only a hour deal would have been done. We do think the mattresses look great and there has obviously been a change as the website mentions access for wheelchairs etc., and this would not be possible as the mattresses are upstairs and not really laid out as a showroom but staff makes up for this with their attention/”

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Posted 2 years ago

“The bed is fantastic quality, great size for our room, easy to build and it doesn’t squeak. Very happy with the purchase and design.”

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Posted 3 years ago

“Lovely bed and mattress, surprised at the good quality for the price frankly. Very robust bed, great design, looks good quality as well as feels it. Mattress (the wool one) is brilliant, very comfortable. The only reason it’s 4 not 5 stars is because the slats are a manufactured material not pure wood, which I would have preferred”

Helpful Report

Posted 3 years ago

“The bed looks very good, and fitted together well. It feels solid and does not squeak. Most happy with it. Given the price is somewhat less than others, I think the quallity is very good. Also helpful to have a showroom out of London. I suspect the assembly instructions were a little confusing, but that is minor. Likewise, I am most happy with the mattress.”

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Posted 3 years ago

“I received my new bed exactly 4 days after I had placed my order. The bed is excellent quality and I love the style.”

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Posted 3 years ago

“Very pleased with the quality and appearance of the bedhead. Exactly what I was hoping for.”

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Posted 3 years ago

“Didn’t mind the wait for delivery, kept up to date with emails. Assembly was simple, and the drawers are good. The slats are a bit roughly finished but the bed is very comfortable. Still solid after a few months. We had hoped the bed was made in UK. Overall very happy with it.”

Helpful Report

Posted 3 years ago

“Product seems well built, delivery was good and options for design were great. Only slight downside is that the frame fixings are quite visible and that the design we chose does not really frame the mattress and it can easily slide from side to side. Overall great value for money though”

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Posted 3 years ago

“Overall pleased with the end product although there one of the bedknobs was slightly damaged. I had arranged a delivery date with the delivery company and paid extra for a specific date only ti receive a text that morning to say it wasn't coming and I then had to chase them do deliver after not hearing anything. I had already waited 3 months for it to be despatched.”

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Posted 3 years ago

“Had the beds delivered to France, love the beds. Good quality, sturdy and comfy. One bed was damaged (hence 4 stars) when it arrived (broken leg) however it was quickly replaced no problem. Will order again.”

The Original Bed Company 4 star review on 11th May 2022

Helpful Report

Posted 3 years ago

“Very comfortable, but it smells of sheep wool, which I know it has sheep wool in it, but I didn’t expect it to be such a strong smell. It still smells now, but lucky for you I’m a retired sheep farmer. The smell doesn’t detract from the wonderful quality or comfort.”

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Posted 3 years ago

“The bed was tremendous value for money. Assembly was no issue and it's strong and looks good. Would be 5 stars only one part had internal rust mark, I did report it but heard nothing back. Having said that I would buy from them again.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review. We appreciate you leaving feedback. I've tried to find your email but we don't seem to have got it, perhaps it got stuck in spam somewhere and I can't find it now. If you email us again we would be happy to sort out any issues. I will send an email to you separately as well to try and get a resolution on this matter.

Posted 3 years ago

“Customer service and delivery great. The bed looks really beautiful and I would order another one or reccomend the company if need be. The only dissapointing thing was I found the mattress to become harder months later and is quite uncomfortable now.”

Helpful Report

Posted 3 years ago

Dear Sarah, Thank you for taking the time to write the review. We're glad that you like the bed! Regarding the mattress issue, we're happy to help if you send the details with some photos if possible. We look forward to hearing from you. Best regards, The Original Bed Co.

Posted 3 years ago

The Original Bed Company is rated 4.8 based on 2,437 reviews