The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,439 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

Write Your review

Tell us how The Original Bed Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Original Bed Company 5 star review on 24th August 2025

353

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having bought many beds this one is by far the best. Solid, easy to make and well made. Good choice of colours and styles. Shipped on time and good value.”

Helpful Report

Posted 4 years ago

“Suivi commercial très bon. Qualité des matériaux. Choix de modèles. En revanche difficultés rencontrés avec certains pas de vis. On ne peut visser complètement car les trous ne coïncident pas parfaitement entre eux”

Helpful Report

Posted 4 years ago

“Excellent bed, great quality”

Helpful Report

Posted 4 years ago

“We initially ordered the Julia King Size bed and due to my husbands bad measurements of our space, it was too large. OBC couldn't have been more understanding they picked up the wrong one and delivered another within 72 hours of the mistake. We can't rate the bed highly enough, it is beautiful, made of wonderful sturdy iron and feels like it will last a very long time. If you're thinking of ordering don't hesitate you cannot go wrong. Thank you.”

Helpful Report

Posted 4 years ago

“We ordered a double wooden bed from this company. Having paid £1000 I was disappointed that I received very little from them in communication of when we would expect the delivery. Further I was then told it was ready and given the details of the delivery firm. This firm was only offering one date for delivery. Then when I rejigged everything to fit in with this, the delivery team sent me an email saying they would deliver from 7am to 9am. The delivery guys were really great, they called beforehand and couldn't have been more helpful however organising the removal of the old bed and sorting out logistics is not easy in lockdown. The main issue is the actual bed - the instructions were not for the model we ordered so completely useless and very complicated. The parts are not named and neither very importantly is whether certain boards are fitted up or down - this is very important in the base because the holes are not central and without the instructions, it is impossible to know which way up they go until you've put that section together. The spanner supplied was very cheap and did not fit on the nuts easily and further there was not room to turn the nuts in the recesses. In short, if you want to make lockdown utter hell, order one of their wooden beds - it looks two of us 6 hours to put together! 6 hours!!! Cheap parts, the packaging was ridiculous and took almost an hour to unpack... there were NO proper instructions!!! and 100s of unmarked parts. I would never ever order a wooden bed from this company again. The only upside was we slept well because we were utterly exhausted by the time it was finally put together. There is also a scratch on the headboard but there is no way I'm taking this apart again to fix a new one... Very very disappointing overall...”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to write the review. We’re sorry to hear your disappointment. Please note that In regards to Arrow XL delivery service, 90% of the time they offer multiple delivery days. In remote locations with no nearby towns vans can sometimes only be in that area one day a week. Unfortunately I can see by your postcode that your address fits within the group. I'm glad that the two hour window and pre-call were made. We are partnering with Arrow XL because they are very efficient with Large & Heavy deliveries. Arrow XL is the UK's leading 2-man home delivery specialist company and deliver over 2 million customer orders every year. We do have grouped instructions for some beds, as they are assembled using the exact same process; with the holes and fittings being identical. Most customer's find assembly fairly easy and we include a picture for each step, this helps guide a customer as to which way round a specific part should be attached, for those holes that aren't centred, we'll be sure to look at these again though to see if it can be made any clearer. All our boxes are labelled and flat packed with standard and secure packaging process. The additional labels will be added and updated accordingly. We will also contact you directly about resolving the damage to the top of the bed, in a manner that does not cause any inconvenience to you. Please also kindly note that we are always here to assist all our customers in anyway possible. Best Regards, The Original Bed Company

Posted 4 years ago

“I ordered a Solomon Super King in satin black, for delivery to Spain after Brexit (my fault). Delivery was delayed and cumbersome, but customer service was excellent and prompt throughout, with a real effort to mediate on my behalf with the shippers. So Kudos to OBC for showing so much empathy and professionalism. I trust that they will find ways to smooth shipments to the EU or change shippers. I assembled the bed on my own in under two hours, though the instructions called for two people. It is sturdy and beautiful. It doesn't squeak.”

The Original Bed Company 5 star review on 25th February 2021

Helpful Report

Posted 4 years ago

“We purchased the Tulsk low footend bed. It was delivered on time and we were kept informed of progress by the delivery company. The bed exceeds our expectations: it was easy to build, the finish is of a high quality, is very sturdy and looks fantastic. Excellent value for money. The packaging was enough to protect the bed, but not excessive which was great. Would highly recommend OBC to my friends and family. A very satisfied customer.”

Helpful Report

Posted 4 years ago

“Bought the Julia single which is just ok. Expensive for what it is, lots of exposed joints and joins. Looks like much cheaper ones I’ve bought in the past. Quite disappointed to be honest”

Helpful Report

Posted 4 years ago

Hi there, Many thanks for your review. We’re sorry to hear your disappointment. If you can, please kindly send us some photos for the issue and we are more than happy to send out the part replacement as soon as possible for you as we provide a 5 year warranty against manufacturing defects. However, if you would like to return or exchange your bed for any reason within the first 30 days of receiving it, we will accept a return for either a full refund or exchange. Best wishes, The Original Bed Company

Posted 4 years ago

“I'm thrilled with my Hamilton double bed, I've wanted a bed like this for a long time and finally at age 67 I have it. I managed to put it together by myself, when the instructions said 2 people were recommended I just balanced the end of the metal supports on a blanket box - worked fine. It's so solid, not a single squeak. Very happy customer. Thank you.”

Helpful Report

Posted 4 years ago

“So very happy with my new iron bed. Excellent service from initial enquiry through to installing. The price and quality are excellent. Highly recommend.”

Helpful Report

Posted 4 years ago

“We received our bed this week and can’t say enough about the amazing quality, finish and overall design. We would completely recommend OBC to anyone considering a new bed.”

Helpful Report

Posted 4 years ago

“Everything, from the first moment was a pleasure! Honestly, the guys are so professional, the customer service is spotless, we had an issue with the mattress delivery and that was sorted in just one hour time the delivery guy left! Absolutely amazing! They are truly trying their best! Thank you guys!”

Helpful Report

Posted 4 years ago

“I bought a Solomon bed last week. This bedframe is excellent, stylish and robust. It's not easy to find a nice European-size bedframe in UK, so I am glad that this company has a wide range of sizes for all bedframes. Wonderful product, I will definitely recommend or buy again.”

Helpful Report

Posted 4 years ago

“Dear OBC team I bought a couple of beds from you recently, and wanted to take a moment to give you quick feedback. Please pass on my sincere thanks to your craftsmen and all the support team for creating such a fantastic quality product despite the current challenges with the pandemic.”

Helpful Report

Posted 4 years ago

“Customer service isn’t great. No communication after purchase. I had to contact them myself and have been told that my bed is leaving their warehouse in a couple of days, four days later I had to call them myself again and have been told that my bed is only going to leave their warehouse in 3 days and at best is going to be with me in 8 days which is a delayed from a promised delivery date by a week. Why I have to find all that out myself. Why no one bothered to keep me up to date when I’m spending big amount of money.”

Helpful Report

Posted 4 years ago

Dear Luke, Thank you for taking the time to write the review. We’re really sorry to hear your disappointment. Please note that our order confirmation email contains all the necessary information including the lead time. Unfortunately, we have been experiencing some unprecedented difficulties and delays since the beginning of the pandemic restrictions. However, we have been trying our best to service all our customers in a timely manner. Once again, please accept our sincere apologies for any inconvenience caused, and also please kindly note that we are always here to assist all our customers in anyway possible. Best Regards, The Original Bed Company

Posted 4 years ago

“Excellent product, exceptional quality and excellent after sales service...I had bought a bed from them many years back it still looks like new but then had some part damaged while shifting house and was willing to pay for the part. They not only were prompt in addressing my issue but replaced it free of cost. I would recommend buying from them blindfolded. Great job. Love it”

Helpful Report

Posted 4 years ago

“This is the second bed we have bought, price and quality are excellent and the service is great.”

Helpful Report

Posted 4 years ago

“Very happy with the Winchester bed frame. The website photos could be improved as they don't show the finial detailing, which I found when looking at pictures on another website.”

Helpful Report

Posted 4 years ago

“We are really happy with our bed frame. I was very impressed that we were able to get a sample of the finish that we wanted (gloss Silver) before we ordered it, and it was just as good, if not better in the final product”

Helpful Report

Posted 4 years ago

“Lovely bedstead and mattress and very sturdy unlike some others I have tried. Looks lovely and will be hopefully purchasing another for my spare guest room at some point in the new year”

Helpful Report

Posted 4 years ago

The Original Bed Company is rated 4.8 based on 2,439 reviews