Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,855 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 9th June 2025

196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quickly but carton box was just left in front garden in the pouring rain without ringing bell or sending a message”

Helpful Report

Posted 2 days ago

“Communication was pleasant, but we thought we were getting more begonias for our money. We received an apology for this listing and marketing implication.”

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Posted 2 weeks ago

“Sorry to say delivery took a while, the box was very battered and the handbag still had the security tag on it. Not the best when it's needed for a holiday asap.”

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Posted 1 month ago

“The dress has not been delivered yet so cannot review”

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Posted 1 month ago

“Didn't t go there. Online”

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Posted 1 month ago

“I ordered ten bottles of pint cider and paid for that many, was contacted by yourselves to say you had only nine in stock. Am still waiting for a refund of the missing bottle.”

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Posted 4 months ago

“Not very well packaged so it leaked into the packing . I was given £1.50 in recompense .”

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Posted 4 months ago

“When I have bought POM jewelry in the past from other retailers, it comes wrapped in a complementary bag and box. This bracelet had neither. I bought it as a gift so was a little disappointed when it arrived.”

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Posted 4 months ago

“When my parcel arrived in addition to my address the label displayed my mobile number and email address which was most alarming and ii believe inappropriate use of personal data”

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Posted 5 months ago

Hi, thanks for bringing this to our attention. We have reviewed our process internally and we have found that this does not cause a data breach, as only our carrier has visibility of this information. However, we always have the thoughts & privacy of our customers in mind and as a result we have amended our processes so that sensitive information such as mobile numbers and email addresses will be omitted moving forward. Your feedback helps us grow as a company and is always welcome. Thanks, from Luke H @ The Old Railway Line Garden Centre.

Posted 5 months ago

“Unlikely to use again as postage costs were very high.”

Helpful Report

Posted 5 months ago

Hi Christina, I hope you are enjoying the items you purchased. The postage cost is £6.95, this is due the fragility of the items you purchased, we take every care to ensure they arrive in good condition. If you require our assistance in anyway, please get in touch. Regards, Luke @The Old Railway Line Garden Centre

Posted 5 months ago

“Very extensive. The actual garden centre seems to be taken over by all the household merchandise. So possibly losing its appeal for plants.”

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Posted 5 months ago

“Having already made contact asking about arranging delivery for the 17th December and assuring me that I only needed to make a comment to that effect when ordering, the plant arrived two days after ordering - 4 days early. My comment was clearly printed on the delivery note. I noted that the plant was sent using next day delivery which ordinarily would have been fantastic but unfortunately on this occasion it was too soon. Other than that the ordering was simple the choice was simple the delivery was very quick and the plant arrived safely.”

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Posted 5 months ago

“Garden centre great ...Restaurant very slow ..stood in que of 8 people for 45 minutes. Give up and walked out .the heat in the Restaurant was unbeatable...”

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Posted 6 months ago

“Beautiful product, so happy with the delivery.”

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Posted 6 months ago

“On a positive the items I ordered are just what I want … perfect But .. the packaging was all damaged and thinking about it the price of £6.95 postage is a little steel as the parcel was small and very light”

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Posted 6 months ago

“Very quick service.”

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Posted 6 months ago

“Easy to use website with a great variety of products.”

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Posted 7 months ago

Hi I'm glad you have enjoyed your experience on our website. If you need assistance with anything at all please give u a call on 01497 847 055. Thanks for your feedback - Luke @ The Old Railway Line Garden Centre

Posted 7 months ago

“Delivery in good time. Unusual cherry red coloured ceramic pot, which is very hard to get hold of. 1 item of 2 arrived broken (not the pot).”

Helpful Report

Posted 7 months ago

Hello, I would like to take this opportunity to thank you for your recent order with us online. We are very sorry to hear that the pond basket has arrived to you in this condition. We always try our best to package items securely to avoid damage in transit and we rarely face any problems like this. If you would like us to help rectify this issue, please can you email us directly to 'shoponline@oldrailwayline.co.uk and provide us with an image of the condition in which the item arrived to you and we will work out the best solution. Again I apologise for the inconvenience but look forward to hearing from you. Kind Regards Graham Lewis

Posted 7 months ago

“Delivery performance was poor, they should consider changing courier company. Items apparently went to the wrong depot. Courier company messaged to say I should take this up with the vendor. What a hassle ! , why couldn't/didn't the courier company sort this out.”

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Posted 7 months ago

“excellent customer service”

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Posted 7 months ago

Hi Gill, If there is anything else we can do for you please do not hesitate to get in touch. Thanks for you feedback, Luke @ The Old Railway Line Garden Centre.

Posted 7 months ago

Old Railway Line Garden Centre is rated 4.8 based on 8,855 reviews