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Old Railway Line Garden Centre Reviews

4.8 Rating 7,149 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package arrived promptly, however, box was basically crushed by the courier. Courier didn't seem to think it was an issue. Might be worth looking into a new courier.”

Posted 1 week ago

Hi Michael, I'm sorry to see that your box was crushed by the courier, We try our best to deliver a great shopping experience and this does not stop when we dispatch your order, so we will contact Evri to pass on this feedback & alert them of the poor handling by the driver. From your review, although the box was damaged, it seems that your product was received in good condition. Your images help us review our internal posting and packing process and help us to grow as a business. Thank you for your feedback, if you require any further assistance please get in touch so we can resolve any queries you may still have. Kind regards Luke at Old Railway line Garden Centre

Posted 1 week ago

“The parcel all damaged and the father xmas was damaged”

Posted 3 months ago

“The packaging came well secured and wrapped well but unfortunately I ordered 6 bottles of mead and only 5 made one was completly smashed when it arrived I contacted the courier and they were honestly useless.”

Posted 4 months ago

“This was a collection from store. Still haven't quite got the 'collection' process system right. It is not clear where exactly a customer goes to collect their order. Nothing on the website and no signs when you arrive. It doesn't help that the process changes between visits -think customer!! You haven't got the review page quite right either!!!”

Posted 5 months ago

Hi Paul, Many thanks for your review. I'm sorry to hear the collection process wasn't clear to you recently. I'll make sure we review the information on the website and correspondence that follows orders, to ensure that this is easier to understand moving forward. For future reference you are welcome to phone from the car park if you would like us to bring your order out to you. Alternatively you can approach any member of staff or the Welcome Desk when you arrive, to let us know you are here to collect an order. Again I apologise for any difficulties you had with your recent Click and Collect order. If you would like to discuss further please don't hesitate to get in touch with me directly. Regards, Joe Aldworth

Posted 5 months ago

“A lovely healthy plant, but very battered and broken in transit, so had to br severely pruned on arrival.”

Posted 8 months ago

“Excessive delivery charge £4.95 to what in effect amounted to 3 packets of seeds in an envelope with a 2nd class stamp on it.”

Posted 8 months ago

“Arrived with two broken stems, both with buds on. Otherwise OK.”

Posted 9 months ago

“Great service from the actual Old Railway Line Garden Centre with great communication through email to assist my purchase. However they use Evri as their delivery company which I wasn’t aware of when I made my purchase. This meant that my pots didn’t arrive on time and when they were delivered they were left at my door blocking the doorway entirely despite seeing I was on crutches. Wouldn’t order again unless they used a different delivery company as Evri are unreliable and fail to deliver on time every time!”

Posted 10 months ago

“Prompt delivery , very expensive postage”

Posted 10 months ago

“Unfortunately a couple of issues with bird bath bought on-line but speedily resolved. Excellent cstomer service.”

Posted 10 months ago

“The Garden Centre were competitive, fast and efficient and their packaging was appropriate. Unfortunately the product that we brought did not meet expectations. It is being advertised by the manufacturer as virtually impossible for starlings and pigeons to eat from. We have never had so many starlings in out garden since we put this up.”

Posted 10 months ago

“The flowers I purchased arrived flattened, and even just putting them just outside to attempt to have them recovered didn't even work as they just died, but after sending the Old Railway Line Garden Centre and mailing them with photos, I was given a full refund.”

Posted 11 months ago

“Box was damaged when received looked like it had been the last one on the shelf for a long time”

Posted 1 year ago

“I ordered a book for express delivery for my grandson which cost more than the book. It took 3 days to come and came in a box big enough for a dinner service which seemed a terrible waste when a padded envelope would’ve sufficed. Bit of a faff for such a small order and definitely wouldn’t pay for express delivery again with you.”

Posted 1 year ago

Dear Amanda, I would like to take this opportunity to thank you for your order with us online and for your feedback. We are happy to hear the book arrived with you safely. Your parcel was unfortunately delayed one day by the courier, due to the slightly delayed delivery, we refunded the additional delivery paid and reduced your charge to the standard delivery - we apologise for this unforeseen delay by the courier. Regarding the packaging of your order, we have previously found that when sending books in envelopes they have been mishandled causing the books to arrive with crumpled and creases on them. The packaging and box used are all recycled from deliveries we receive. We hope your grandson enjoys the book you have bought him and if we can be of any further assistance please do not hesitate to contact us. Kind Regards, Old Railway Line Garden Centre

Posted 1 year ago

“I have not yet received plants. 5.1 23”

Posted 1 year ago

Hi Roger, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear you have not received your order yet, unfortunately it appears your parcel has been delayed in transit. As the parcel has not moved recently we have contacted Evri to open an investigation and ensure the parcel is delivered as soon as possible. If you have any further queries please do not hesitate to contact us. Kind Regards, Old Railway Line Garden Centre

Posted 1 year ago

“Order No 00500072828 £20 gift voucher for a Christmas present. I had problems loading the message online for this gift card when ordering it on Dec 9 th 2022. I spoke to Jack who made a note of the message, I also sent a covering e mail. It looks as if it may have been posted on Dec 12 th or Dec 16 th , both dates are shown on the envelope. Being aware of the disruption with Royal Mail I made sure to order this voucher in ample time for Christmas. It was very disappointing to receive the envelope containing the gift voucher during the afternoon of Dec 22 nd and that was only after asking our regular Postman if there was an identifiable envelope from yourselves awaiting delivery. This was too late to give to the recipients so, as yet, they have not received a Christmas gift from me. I wanted to bring this to your attention as whether the initial delay is with yourselves, only you would know. I look forward to receiving your comments on this matter. Lynn Phillips”

Posted 1 year ago

“Having ordered 5 pots on-line, only 1 undamaged pot was actually available, so I decided it wasn't really worth paying carriage for the single pot. On the plus side customer service was superb. They were very considerate keeping me promptly informed with helpful emails and photos. Maybe I'll be luckier next time.”

Posted 1 year ago

“You didn't have the clock I ordered so repaired my old one !”

Posted 1 year ago

“Plant arrived swiftly but unfortunately broken.”

Posted 1 year ago

“Tree doesn’t look very healthy. Perhaps you could help”

Posted 1 year ago

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Old Railway Line Garden Centre is rated 4.8 based on 7,149 reviews