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Old Railway Line Garden Centre Reviews

4.8 Rating 10,925 Reviews
96 %
of reviewers recommend Old Railway Line Garden Centre
Company Reviews Product Reviews
2,896
 Metrics Info
4.8
Based on 10,925 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Old Railway Line Garden Centre Reviews

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Robert Piper
Verified Buyer
“Just ask that you don't use Evri - or Hermes - for mail order”
Helpful Report
Posted 4 days ago
CHRISTOPHER FIELD
Verified Buyer
“The garden pond I ordered on 8 May hasn't even turned up yet. Delivery was arranged for 15 May and I requested an afternooon slot. I got back early and waited in from 11am but it never showed up, nor did I get any messages to say when I could expect it. It's now the next day amd all I've had is an email asking me to review them. The only reason I've given them 2 stars instead of 1 is that they did at least phone me on 9 May. Not very impressive, but I hold out hope it will come next week. Otherwise, I'll have to ask for my £350 back.”
Helpful Report
Posted 2 months ago
Hi Christopher, Thank you for taking the time to leave your feedback, and we are sorry to hear of your disappointment regarding the delivery of your pond. Due to the size and weight of the Bermuda Windermere pond, this was arranged via a specialist third-party kerbside pallet courier rather than a standard parcel service. We did discuss the delivery requirements with you by phone prior to dispatch and also responded to your email regarding the requested afternoon delivery slot and pallet removal. As advised, pallet deliveries operate on an all-day 9am–5pm service - we are unable ensure delivery is after a specific time on the day - and, while we can request pallet uplift from the courier, this unfortunately cannot be guaranteed. Following this, we attempted to contact you again by telephone, as we were awaiting confirmation on whether you were still happy to proceed with the delivery under these conditions. As we have not yet been able to reach you, the pond has not currently been dispatched. We completely appreciate your eagerness to receive the pond and would be more than happy to arrange the delivery as soon as we hear back from you. Kind regards, Graham
Posted 2 months ago
Chloe Langford
Verified Buyer
“Unfortunately after purchasing the company informed us the product was the last one in stock and was being taken off the display. We did not have a problem with this providing the furniture arrived in perfect condition, however the furniture arrived with marks all over it.”
Helpful Report
Posted 2 months ago
Jill Allsop
Verified Buyer
“There was a mix up the order, I ordered the tulip design and a different one was sent, I had to pay and return the wrong one. Upon receipt of this you replaced it with the tulip design.”
Helpful Report
Posted 3 months ago
Amanda Ward
Verified Buyer
“The plant arrived in a very poor state , bashed and battered . I was unable to contact Old Railway Line Garden Center as my email had been beleted , so did not have an order number . In fairness I can't blame them as it was well packaged , as I think it was the couriers fault . I potted it ASAP , not sure it will live . Very dissatisfied.”
Helpful Report
Posted 3 months ago
Rusty Tuddenham
Verified Buyer
“The vase I received did not truly reflect the the one advertised from a painted colour point of view🙁”
Helpful Report
Posted 4 months ago
Grant Smith
Verified Buyer
“Arrived quickly,but damaged”
Helpful Report
Posted 6 months ago
Dawn Smith
Verified Buyer
“Did not receive an acknowledgement email when the lights were ordered so was unsure if the order had actually gone through. Some time after ordering I received an email from Evri to state delivery”
Helpful Report
Posted 6 months ago
John Fossett
Verified Buyer
“Unhappy as you waited for my return before sending new ones. I now believe all you did was to exchange the dates, as on.ones I received expiry was jan 2026”
Helpful Report
Posted 7 months ago
Anna Smith
Verified Buyer
“I would be lying if I said I was a happy customer; you advertised a particular product that you no longer stock, told me it was coming which included a photo of it and then got in touch to say that it was no longer available. As it was a Christmas present, it left me with few options that close to christmas to change my mind and I can't believe it takes long to take an article off your website that is no longer in stock.”
Helpful Report
Posted 7 months ago
Lyn Emerson
Verified Buyer
“Original order not available - suspected stolen. Helpful customer service, I was offered an alternative with 24 hour delivery, funded by Garden Centre. Evri sent me several emails -expecting the item, changing the delivery data - all messages received after the 24 hour delivery promise had expired. Parcel eventually arrived 7 days after expected 24 hour delivery.”
Helpful Report
Posted 7 months ago
Kevin Campbell
Verified Buyer
“Great service but delivery prices are far too expensive, there's no way it costs over £6 to post a box of christmas lights, on top of that they use Evri”
Helpful Report
Posted 8 months ago
Sam Starr
Verified Buyer
“I ordered four glazed saucers and they arrived in a box the size of a chair, over 1m high. Inside the extra large box was a lot of shredded cardboard. When I removed this shredded cardboard I found another smaller box inside. When I opened the smaller box it contained more shredded cardboard. When I removed the shredded cardboard I found four smaller packages inside. The saucers were wrapped inside the smaller packages, all intact. It took me probably fifteen minutes in total to reach the saucers. My wheelie recycling bin was three-quarter’s full of shredded cardboard by the end! I’ve had to flat pack the other cardboard boxes down and hope they’ll be collected by the recycling truck. It took about ten further minutes to put everything into recycling. All in all the unwrapping of these four saucers felt like an unnecessary waste of time and effort and packaging.”
Helpful Report
Posted 8 months ago
Pat King
Verified Buyer
“Sorry to say this . I ordered a small fern. Out of stock I'm told. I agree to take small begonia. This arrives all squashed up and damaged. What can I say more .I am not happy. The begonia is not happy .in spite of my efforts doubt it will live”
Helpful Report
Posted 11 months ago
Hello Pat, We’re really sorry to hear about your recent experience and that your replacement begonia arrived in poor condition. This is certainly not the standard we aim to provide. So that we can look into this further and resolve the issue for you, please could you send a couple of photos of the plant to our team at shoponline@oldrailwayline.co.uk Once we’ve received these, we’ll be able to advise on the best next steps. Thank you for bringing this to our attention, and again we apologise for the disappointment caused. Kind regards, The Old Railway Line Team
Posted 11 months ago
Anonymous
Verified Buyer
“Looks lovely in the picture but it hasn’t arrived Evri has not delivered it after over a week of waiting for it . Not great communication on what’s going on don’t even know if I’m gonna get one or my money back”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Not the quality and service I would expect from a well known garden centre.”
Helpful Report
Posted 1 year ago
Jean Pye
Verified Buyer
“My rose arrived damaged and broken with the bugs all in the pot I asked for help and got a £10 refund for it but it was a present which I said I couldn’t give in that condition I was told it will pick up which was not what i wanted to hear not happy at all as I kept the rose hoping it would come on later but had to buy again for my sisters present”
Helpful Report
Posted 1 year ago
Colin Lovering
Verified Buyer
“Never been there so I can’t comment, but the sources I ordered came on time no damage that’s all I can say.”
Helpful Report
Posted 1 year ago
Anthony Kelly
Verified Buyer
“I received the potatoes from you in very good time however the potatoes were in very poor condition. They were very dehydrated and withered I am sorry to say I don’t expect them to grow very well. I will not be buying from you again I am sorry to say. I will put this one down to experience.”
Helpful Report
Posted 1 year ago
Asif Moughal
Verified Buyer
“Arrived covered in mud and very dry. Packaging needs to be improved...”
Helpful Report
Posted 1 year ago
Old Railway Line Garden Centre is rated 4.8 based on 10,925 reviews
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