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Old Railway Line Garden Centre Reviews

4.8 Rating 7,160 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,160 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orded pot online, it was extremely well packaged but had a chip at the base and paint splats. I would not have selected this item in store so more quality control needed when selecting items for web sales. I sent in feedback to company email address but had no response”

Posted 2 months ago

“Your processing of my order was good, and it was well packed Cannot say the same for the courier. It is on my cctv they stood adjacent to the door bell, but chose not to ring it in favour of throwing the package on the driveway into a puddle in the pouring rain. The callender dried out but not as good as new”

Posted 3 months ago

“Not received order yet and no tracking info, still says in transit??”

Posted 4 months ago

“Can’t really say much as I don’t yet have the item”

Posted 4 months ago

“The terracotta pumpkin I received was not the one that I had preferred as I had made my preference for style in the comments box on purchase. When it arrived it was chipped which was disappointing”

Posted 5 months ago

“Packaging was terrible and broken”

Posted 5 months ago

“All the prodects arrived on time but unfortunately, you have provided me with sick vines or conteminated all purpose compost!”

Posted 6 months ago

“Lovely flower troughs delivered in good time at reasonable price. But packaging hugely excessive and very wasteful and completely unnecessary. One box with bubble wrap would gave sufficed instead of four boxes.”

Posted 7 months ago

Dear Andrew, Thank you for sharing your feedback regarding your recent purchase from our online store. We sincerely appreciate your business and your valuable input. We're pleased to hear that you found our flower troughs lovely, and we take pride in delivering your order promptly at a reasonable price. However, we apologise for any inconvenience you experienced due to the packaging. As previously informed you; the boxes and packaging used are all recycled from deliveries we have received from companies as part of our commitment to reduce our impact on the planet, we see waste as one of the most important ways for us to reduce our impact on the environment. In the case of the 2 x terracotta glazed planters you ordered, we prioritise their safe arrival to prevent any damage during transit. Unfortunately, we have had instances where similar items arrived damaged when packed together, which is why we chose to use separate packaging for these fragile items. We hope you understand our need to use packaging on such fragile items and see that the packaging used was all recycled. Our intention is to ensure that your order reaches you in perfect condition, and we hope you can understand our cautious approach. We are constantly striving to balance environmental responsibility with product protection. Once again, we apologise for any inconvenience caused by the packaging, and we're glad to hear that your items arrived safely. If you have any further questions or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we value your business. Kind Regards, Old Railway Line Garden Centre

Posted 7 months ago

“As requested by you here is my review.... I ordered a plant online, paid for it and then was informed that due to errors with your IT system you didn't actually have the plant in stock. To be fair to you, I was informed very quickly and the refund processed with no issue, hence the 2 star review rather than a one.”

Posted 8 months ago

“The rose arrived (finally but probably due to issues on Islay), it was packaged in a much too small box - Direct from David Austin the packaging is wonderful. The rose was bent and broken due to the packaging and is now looking very poorly indeed.”

Posted 9 months ago

“Not great, the saucer arrived well, but covered in dust and spiderwebs… with hole in a middle.”

Posted 10 months ago

“I ordered an item which was sold as flat pack. Having paid I was only then told it had been assembled already. So in fact the display modal. It was put the car and I drove home with the car tide closed with string. I ask if I could reorder the flat pack item but was told maybe. I would have really liked to have had my money refunded. This was not possible”

Posted 10 months ago

“Received scratched, not wrapped properly.”

Posted 11 months ago

“I have not received it I spoke to Evri they said they put it in a safe place.when I saw the photo of the delivery it wasn't my house I email again no reply I'm very upset I didn't receive my mat would you please help me. Kind regards. Dot Simons”

Posted 1 year ago

“I paid a lot of money for express delivery but this took 75 hours from time of order (1300 on Tuesday) to arrive (1700 on Friday). I expect this was Evri’s fault but it was a shame given the amount paid for delivery. The decoration was damaged - bent oars, which I suspect was as a result of the packaging, rather than delivery. As it was already a late present, I didn’t have time to raise this at the time. Overall - could be improved.”

Posted 1 year ago

“Still haven't got my parcel,not even out for delivery,it was a Christmas present looks like am not going to get it .”

Posted 1 year ago

“I have never visited the Old Railway Line Garden Centre so cant comment further. Thank you.”

Posted 1 year ago

Hi Martin, Thanks for your review. We are sorry to hear you've only given 2 star as you 'have never visited'. Your review request would have been sent in response to your recent online purchase with us. Hopefully you are happy with your order and you are able to give us a higher star score. If there are any issues with your order just let us know and we can work with you to resolve any issue. Thanks, Joe

Posted 1 year ago

“Did not receive half my order, only one mask came not the other”

Posted 1 year ago

Dear Maisie, I would like to take this opportunity to thank you for your order with us online, I am sorry to see you have left a 1-star review. We can see from your order that only one mask was purchased; the image on the website shows two different designs available for this item however the product description states 'Choice of 2, only one supplied'. We hope you are happy with the mask you have received. As the order was fulfilled correctly, we would very much appreciate you revise your review as our customer reviews are very important to us. If you have any further queries regarding your order please do not hesitate to contact us directly. Kind Regards, Graham Lewis

Posted 1 year ago

“I paid £10 for expedited shipping but it still came 3 days later with royalmail, also the box had loads of packaging materials inside even though pot was plastic and not fragile.”

Posted 1 year ago

“The service with the garden centre was great. Very helpful staff. The delivery company was terrible. They couldn’t bring a large delivery of tables and chairs into the back garden so they left it with the pallets on the street, didn’t help us to bring it and wouldn’t even take the pallets back with them. Very disappointing experience.”

Posted 1 year ago

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Old Railway Line Garden Centre is rated 4.8 based on 7,160 reviews