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Old Railway Line Garden Centre Reviews

4.8 Rating 7,160 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,160 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company brilliant product, very highly recommend this lovely garden centre. Thank you.”

Posted 7 months ago

“Plants delivered quickly and very well packed. Delighted with both plants and service.”

Posted 7 months ago

“Great Service”

Posted 7 months ago

“Amazing service and great products. Very impressed. Thank you”

Posted 7 months ago

“I tried locally in Norfolk to buy a cover for my garden suite, nowhere had one, found one online with Old Railway Garden Centre, they posted it out and we received it super quick. Very happy with service, like it they reuse old cardboard boxes for deliveries, doing their bit with recycling. Highly recommended!”

Posted 7 months ago

“Goods received in quick time and in good condition and excellent items”

Posted 7 months ago

“Excellent Service”

Posted 7 months ago

“Excellent service. Everything went really smoothly from order to delivery. Would certainly recommend to anyone”

Posted 7 months ago

“All round 5 star”

Posted 7 months ago

“All round 5 star”

Posted 7 months ago

“Really helpful and speedy response to and resolution of questions relating to order. Many thanks”

Posted 7 months ago

“Plants were well packed and of a very good quality.”

Posted 7 months ago

“Did the job expediently. No problems with booking or delivery and just what we wanted”

Posted 13 hours ago

“Having previously been a regular customer for years myself and my sisters were treated as if we were criminals today as the alarm went off as we exited. We stopped and came back in to be told we couldn't leave and had to empty our bags onto the counter which we did. We walked numerous times back and forth through the alarm not setting it off. So clearly was a false activation of the alarm. Despite this the rude member of staff being reluctant to let us leave and treated us as if we had stolen things even though we had shown her receipts and contents of bags pockets etc this was not good enough and this occured in full view and earshot of other members of public. This whole situation severely distressed my 2 year old niece and embarrassed myself and my two sisters highly. My family and I have been shopping here for years and to be treated in such an unacceptable manner when we have done absolutely nothing wrong is shocking and we won't be back again.”

Posted 5 months ago

Dear SJ, We are truly sorry to hear about your recent experience at our shop, and we deeply apologise for the inconvenience and embarrassment you and your family went through. This is certainly not the level of service we aim to provide, and we take your feedback seriously. First and foremost, we would like to assure you that our shop's security measures are in place to protect both our customers and our merchandise. However, we understand that the situation could have been handled more delicately. We will investigate this incident further to identify the cause of the alarm activation and to improve our procedures for addressing such situations. It seems that there was a false alarm, and we genuinely regret the distress it caused your family, particularly your 2-year-old niece. Please email me directly (joe@oldrailwayline.co.uk) with the time on your receipt and I will look into this further. We appreciate your loyalty as long-time customers, and we are committed to ensuring that such incidents do not happen in the future. Please accept our sincerest apologies, and if there is anything we can do to make amends for this unfortunate experience, please do not hesitate to reach out to us directly. We hope that you will consider giving us another chance in the future to provide the exceptional shopping experience you deserve. Your satisfaction is our top priority. Thanks, Joe

Posted 5 months ago

“Excellent customer service, arrived well packed and on time. Highly recommended.”

Posted 6 months ago

“Ordered three jars Welsh Lady Marmalade from the Old Railway Line Garden Centre on Saturday afternoon and it was delivered on the following Tuesday. My daughter was thrilled. I was impressed with the speedy service, the order was carefully packaged and the price was good. Happy to recommend.”

Posted 6 months ago

“Thankyou so much, the Rebellious Yellow tulip bulbs my good friend had admired on our trip to Keurkenhof earlier this year I had been looking for some time and not found anywhere. You had them, marvellous. I gave them to her yesterday, she was so pleased and can't wait to see them in bloom next spring. The plants bought for myself are lovely quality, packaged securely and arrived very quickly and now planted up. Thankyou Jack. Will definitely be purchasing again in future, online as living a long way from you in Norfolk.”

Posted 6 months ago

“Beautiful items, arrived promptly. I love that you reuse packaging to post my purchases in.”

Posted 6 months ago

“My Hydrangea plant, Blackberry Pie arrived promptly and in good condition.”

Posted 6 months ago

“Excellent service pots were perfect and the best price on the internet”

Posted 6 months ago

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Old Railway Line Garden Centre is rated 4.8 based on 7,160 reviews