Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,863 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 11th June 2025

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately a couple of issues with bird bath bought on-line but speedily resolved. Excellent cstomer service.”

Helpful Report

Posted 2 years ago

“The Garden Centre were competitive, fast and efficient and their packaging was appropriate. Unfortunately the product that we brought did not meet expectations. It is being advertised by the manufacturer as virtually impossible for starlings and pigeons to eat from. We have never had so many starlings in out garden since we put this up.”

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Posted 2 years ago

“The flowers I purchased arrived flattened, and even just putting them just outside to attempt to have them recovered didn't even work as they just died, but after sending the Old Railway Line Garden Centre and mailing them with photos, I was given a full refund.”

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Posted 2 years ago

“Box was damaged when received looked like it had been the last one on the shelf for a long time”

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Posted 2 years ago

“I ordered a book for express delivery for my grandson which cost more than the book. It took 3 days to come and came in a box big enough for a dinner service which seemed a terrible waste when a padded envelope would’ve sufficed. Bit of a faff for such a small order and definitely wouldn’t pay for express delivery again with you.”

Helpful Report

Posted 2 years ago

Dear Amanda, I would like to take this opportunity to thank you for your order with us online and for your feedback. We are happy to hear the book arrived with you safely. Your parcel was unfortunately delayed one day by the courier, due to the slightly delayed delivery, we refunded the additional delivery paid and reduced your charge to the standard delivery - we apologise for this unforeseen delay by the courier. Regarding the packaging of your order, we have previously found that when sending books in envelopes they have been mishandled causing the books to arrive with crumpled and creases on them. The packaging and box used are all recycled from deliveries we receive. We hope your grandson enjoys the book you have bought him and if we can be of any further assistance please do not hesitate to contact us. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

“I have not yet received plants. 5.1 23”

Helpful Report

Posted 2 years ago

Hi Roger, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear you have not received your order yet, unfortunately it appears your parcel has been delayed in transit. As the parcel has not moved recently we have contacted Evri to open an investigation and ensure the parcel is delivered as soon as possible. If you have any further queries please do not hesitate to contact us. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

“Order No 00500072828 £20 gift voucher for a Christmas present. I had problems loading the message online for this gift card when ordering it on Dec 9 th 2022. I spoke to Jack who made a note of the message, I also sent a covering e mail. It looks as if it may have been posted on Dec 12 th or Dec 16 th , both dates are shown on the envelope. Being aware of the disruption with Royal Mail I made sure to order this voucher in ample time for Christmas. It was very disappointing to receive the envelope containing the gift voucher during the afternoon of Dec 22 nd and that was only after asking our regular Postman if there was an identifiable envelope from yourselves awaiting delivery. This was too late to give to the recipients so, as yet, they have not received a Christmas gift from me. I wanted to bring this to your attention as whether the initial delay is with yourselves, only you would know. I look forward to receiving your comments on this matter. Lynn Phillips”

Helpful Report

Posted 2 years ago

“Having ordered 5 pots on-line, only 1 undamaged pot was actually available, so I decided it wasn't really worth paying carriage for the single pot. On the plus side customer service was superb. They were very considerate keeping me promptly informed with helpful emails and photos. Maybe I'll be luckier next time.”

Helpful Report

Posted 2 years ago

“You didn't have the clock I ordered so repaired my old one !”

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Posted 2 years ago

“Plant arrived swiftly but unfortunately broken.”

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Posted 2 years ago

“Tree doesn’t look very healthy. Perhaps you could help”

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Posted 2 years ago

“I bought 2 lavender bushes and the delivery was prompt and efficient. 1 bush was absolutely perfect with many buds and bursting with colour but unfortunately the second was significantly less impressive and hasn't really rallied in the two weeks that I've had it.”

Helpful Report

Posted 2 years ago

“Really liked the customer service and delivery times; however, the fact that our garden swing-chair turned up in different packaging (for corner chairs) made me think it might be a return, and I have been left with a pallet despite being assured it would be taken away (delivery person refused).”

Helpful Report

Posted 3 years ago

Hi Toby, I would like to take this opportunity to thank you for your order with us online. We are pleased to hear you were happy with the swing chair you have received and that it has arrived with you safely. The swing chair you have received was brand new from our store. The swing chairs arrive to us wrapped up on a container and are not boxed, we then package the item in any spare box we have to ensure it arrives safe and undamaged. The delivery is a kerbside delivery service therefore the delivery company do not normally take the pallet away with them. Some delivery depots are happy to take the pallets away with them however as we use a third party delivery service we can not guarantee this. If we can be of any further assistance please do not hesitate to contact us. Kind Regards, Graham Lewis

Posted 3 years ago

“Delivery was fine, quality less so. Trellis was broken at the corners”

Helpful Report

Posted 3 years ago

“Mainly ok, the Web page wasn't too clear. It read as if you'd get a mix of 3 plants but there is only one.”

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Posted 3 years ago

“Excellent product at an equally excellent price and would have given 5 stars but despite warning customer service of a narrow lane and driveway to the house the patio set was delivered on a huge rigid truck and took over an hour to manhandle into the drive which would never have been successful had we not used our own vehicle to help the driver. BEWARE if you order anything and you live down a country lane.”

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Posted 3 years ago

“Great product, cat absolutely loves his new toy but was dismayed at excessive postage”

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Posted 3 years ago

“Nice tea but a bit weak”

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Posted 3 years ago

“Items did not arrive as promised , which was down to the courier I think . items well packed and as expected”

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Posted 3 years ago

“There was no card in the delivery that I dictated”

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Posted 3 years ago

Old Railway Line Garden Centre is rated 4.8 based on 8,863 reviews