Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 9,292 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 9,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 12th September 2025

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful product, so happy with the delivery.”

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Posted 9 months ago

“On a positive the items I ordered are just what I want … perfect But .. the packaging was all damaged and thinking about it the price of £6.95 postage is a little steel as the parcel was small and very light”

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Posted 9 months ago

“Very quick service.”

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Posted 10 months ago

“Easy to use website with a great variety of products.”

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Posted 10 months ago

Hi I'm glad you have enjoyed your experience on our website. If you need assistance with anything at all please give u a call on 01497 847 055. Thanks for your feedback - Luke @ The Old Railway Line Garden Centre

Posted 10 months ago

“Delivery in good time. Unusual cherry red coloured ceramic pot, which is very hard to get hold of. 1 item of 2 arrived broken (not the pot).”

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Posted 10 months ago

Hello, I would like to take this opportunity to thank you for your recent order with us online. We are very sorry to hear that the pond basket has arrived to you in this condition. We always try our best to package items securely to avoid damage in transit and we rarely face any problems like this. If you would like us to help rectify this issue, please can you email us directly to 'shoponline@oldrailwayline.co.uk and provide us with an image of the condition in which the item arrived to you and we will work out the best solution. Again I apologise for the inconvenience but look forward to hearing from you. Kind Regards Graham Lewis

Posted 10 months ago

“Delivery performance was poor, they should consider changing courier company. Items apparently went to the wrong depot. Courier company messaged to say I should take this up with the vendor. What a hassle ! , why couldn't/didn't the courier company sort this out.”

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Posted 10 months ago

“excellent customer service”

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Posted 10 months ago

Hi Gill, If there is anything else we can do for you please do not hesitate to get in touch. Thanks for you feedback, Luke @ The Old Railway Line Garden Centre.

Posted 10 months ago

“We were sent the wrong pots 30cm (tapered) as opposed to the 30cm cylinder. The black glazed pots are lovely, we just didn't get the shape we ordered.”

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Posted 11 months ago

Author didn't leave any comments.

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Posted 11 months ago

“Delivery and service excellant but huge delivery charge, same as the product!”

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Posted 1 year ago

Thanks for you review, unfortunately the price for delivering larger items such as compost is always higher than smaller items. If you need any assistance with your order please get in touch. Thanks, Luke form the Old Rail Way Line Garden Centre Team.

Posted 1 year ago

“I have never visited, found the vase on their website, so can't really grade.”

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Posted 1 year ago

Thanks for you review, if you need any assistance with your order please get in touch. Thanks, Luke form the Old Rail Way Line Garden Centre Team.

Posted 1 year ago

“See above”

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Posted 1 year ago

Hi John, Im sorry you are not satisfied with your order, we have as yet had no contact from you to advise us of any issues I have sent you an email to hopefully assit you in anyway I can. Please can you give us a call on 01497 847 055 or drop us an email to resolve your issue. Kind regards Luke @ the Old Railway Garden Centre

Posted 1 year ago

“I hold writing a review until I see a response to my comments”

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Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

“Packing was way over the top for 2 saucers - I couldn’t believe the size of the boxes they came in.”

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Posted 1 year ago

“The photograph on the web site showed an older version than the one received, I had ordered it thinking that meant you had old stock which was better. It came in a damaged package with its legs out the end of the cardboard.”

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Posted 1 year ago

“Loved the product , ordered 8 , however only 7 arrived, they sent a replacement and it’s different, so currently disappointed. I have sent a photo of the replacement and am currently waiting to hear.”

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Posted 1 year ago

Hi Rosena, I would like to take this opportunity to thank you for your order with us online. We were very sorry to hear that you were missing one of your garlands and that the replacement was incorrect. We have dispatched the correct item for you today. We hope you are happy with the complete order when it arrives and if we can be of any further assistance please do not hesitate to contact us. Kind regards, Graham Lewis Old Railway Line Garden Centre

Posted 1 year ago

“Good telephone system and packaging but plants not of good quality for the price. This is a second Kiku I have received from you. The first one last year was wrongly named (wrong colour bloom) and I think this one recently received is also not a Kiku.”

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Posted 1 year ago

“Package arrived promptly, however, box was basically crushed by the courier. Courier didn't seem to think it was an issue. Might be worth looking into a new courier.”

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Posted 1 year ago

Hi Michael, I'm sorry to see that your box was crushed by the courier, We try our best to deliver a great shopping experience and this does not stop when we dispatch your order, so we will contact Evri to pass on this feedback & alert them of the poor handling by the driver. From your review, although the box was damaged, it seems that your product was received in good condition. Your images help us review our internal posting and packing process and help us to grow as a business. Thank you for your feedback, if you require any further assistance please get in touch so we can resolve any queries you may still have. Kind regards Luke at Old Railway line Garden Centre

Posted 1 year ago

“The parcel all damaged and the father xmas was damaged”

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Posted 1 year ago

Old Railway Line Garden Centre is rated 4.8 based on 9,292 reviews