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Old Railway Line Garden Centre Reviews

4.8 Rating 7,149 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sorry to leave you one star, poorly packed they came broken, too small and with very small roots, after sowing in a pot on the third day they died.”

Posted 11 hours ago

“Paper flower arrived in a box too small therefore bashed/ damaged turns out it was ex display, offered £5 discount. Had to ring to request full refund and the £6 postage as they agreed it was no good to them either. Very disappointing”

Posted 1 week ago

“I was so excited to see tgese Santa door Xmas card holders but what a disaster the santas were set at different heights so one Santa lost his head soon after whilst tge other ok also tge cards fell out of many of tge card holders so no way you couid see tgem”

Posted 3 months ago

“The pots both arrived broken in pieces. I am awaiting a refund.”

Posted 3 months ago

“The item that was delivered was as ordered. However, whoever packed up this product thought it would be funny to attach a label saying ‘butt massage’ on the outside of the parcel. You can imagine how awkward it would have been to receive this parcel which was delivered to my work place. Won’t be recommending ordering from this company.”

Posted 4 months ago

“Love the items and have ordered another lot but the delivery is shocking. I had to chase Evri, they keep it in their depot for days before taking it out for delivery”

Posted 4 months ago

“Sent out rusty Christmas decorations.”

Posted 4 months ago

“I emailed old railway line as my package arrived all beat up and bent which isn't very nice as its a Christmas present I had no reply, I also submitted a Google review with no reply so I'm not sure why I'm being asked for feedback now as it clearly doesn't matter to you”

Posted 5 months ago

Dear Harrison, I would like to take this opportunity to thank you for your order with us online. We are very sorry to hear that the Lego box has arrived to you in this condition. We always try our best to package items securely to avoid damage in transit and we rarely face any problems like this. Sadly, we have not received any prior communication from yourself regarding this issue. If you would like us to arrange a replacement or refund, please contact us at shoponline@oldrailwayline.co.uk Kind Regards, Old Railway Line Garden Centre

Posted 5 months ago

“Having previously been a regular customer for years myself and my sisters were treated as if we were criminals today as the alarm went off as we exited. We stopped and came back in to be told we couldn't leave and had to empty our bags onto the counter which we did. We walked numerous times back and forth through the alarm not setting it off. So clearly was a false activation of the alarm. Despite this the rude member of staff being reluctant to let us leave and treated us as if we had stolen things even though we had shown her receipts and contents of bags pockets etc this was not good enough and this occured in full view and earshot of other members of public. This whole situation severely distressed my 2 year old niece and embarrassed myself and my two sisters highly. My family and I have been shopping here for years and to be treated in such an unacceptable manner when we have done absolutely nothing wrong is shocking and we won't be back again.”

Posted 5 months ago

Dear SJ, We are truly sorry to hear about your recent experience at our shop, and we deeply apologise for the inconvenience and embarrassment you and your family went through. This is certainly not the level of service we aim to provide, and we take your feedback seriously. First and foremost, we would like to assure you that our shop's security measures are in place to protect both our customers and our merchandise. However, we understand that the situation could have been handled more delicately. We will investigate this incident further to identify the cause of the alarm activation and to improve our procedures for addressing such situations. It seems that there was a false alarm, and we genuinely regret the distress it caused your family, particularly your 2-year-old niece. Please email me directly (joe@oldrailwayline.co.uk) with the time on your receipt and I will look into this further. We appreciate your loyalty as long-time customers, and we are committed to ensuring that such incidents do not happen in the future. Please accept our sincerest apologies, and if there is anything we can do to make amends for this unfortunate experience, please do not hesitate to reach out to us directly. We hope that you will consider giving us another chance in the future to provide the exceptional shopping experience you deserve. Your satisfaction is our top priority. Thanks, Joe

Posted 5 months ago

“Ordered 2 sets of battery garden lights 1 set did not work emailed company regarding a return for replacement still awaiting a reply this has been over a week now very poor after care service !!!”

Posted 8 months ago

Dear Stella, We were sorry to hear you had trouble with one of the packs of lights you received from us. We replied to your query the same day you informed us of the issue however did not receive a reply, it is apparent that our email may have gone into your 'spam/junk' file which may have caused the communication breakdown. Following our conversation over the phone, we will dispatch a replacement set of lights to you which we will test prior to dispatch to ensure they work correctly. Again we apologise for any inconvenience caused and if you have any further queries please do not hesitate to get back in contact. Kind regards, Old Railway Line Garden Centre

Posted 8 months ago

“Despite my order been dispatched quickly, I have still not received my order from the delivery company.”

Posted 8 months ago

Dear Karen, We were sorry to hear that your order has not been delivered yet. We understand how frustrating this situation must be for you. We have contacted the courier and opened up an investigation regarding your order, sadly we did not receive a response. We have therefore dispatched replacements to avoid any further delay in you receiving your order. Again we apologise for the inconvenience caused; however we hope you are happy with the items when they arrive with you shortly. In the future, we kindly request that if you encounter any potential issues with your orders, please inform us directly before leaving a review. This will give us a chance to rectify any problems promptly and ensure a more satisfactory experience for you. Kind regards, Graham Lewis

Posted 8 months ago

“2 weeks after notifying Old Railway of damage to a delivery I have not had any communication on plan to resolution.”

Posted 9 months ago

Dear Terry, We would like to take this opportunity to thank you for your order. As discussed via email and over the phone, we have passed this onto Bramblecrest as the item is under warranty, and we are waiting for a response to resolve this issue. We will chase this up with them on Monday morning and as soon as we have a response from them, we will let you know immediately. We apologise on behalf of the supplier for this delay and we hope to be in touch soon with a an update. Thanks again for your patience. Kind Regards, Old Railway Line Garden Centre

Posted 9 months ago

“Missed one plant in the order and then replaced it with the incorrect variety. Vegetable plants very dry when collected and looking a little sad. Quite disappointed and will not re-order again.”

Posted 11 months ago

“Unfortunately all the plants had died by the time I received them”

Posted 1 year ago

“As at 17 January I have still not received my order, despite delivery charge of £6.95. Apparently my parcel has been languishing at Evri’s delivery depot since 6 January! Sorry to give you only one star, but I understand Evri has already received about 40,000 complaints!”

Posted 1 year ago

Dear Janet, I would like to take this opportunity to thank you for your order. I am sorry to hear you have still not received your order yet. As we are now aware of the issue regarding your parcel we can contact the courier and investigate the reason for the delay to hopefully resolve the issue. If there are every any unexpected issues with an order, we would prefer if you could contact us immediately to give us chance to resolve the issue as soon as possible. Please can you contact us directly with more information regarding your order us to assist further. We look forward to hearing from you. Kind Regards, Old Railway Line Garden Centre

Posted 1 year ago

“Forgot to send it. Rang the centre to ask where it was. Couldn't find info on when it was sent or tracking info. Realised mistake and sent it one week after ringing up.”

Posted 1 year ago

“Not yet received order placed weeks ago”

Posted 1 year ago

“After several weeks I still haven't received my item.”

Posted 1 year ago

“I’m sorry but I am unable to complete this survey as I have still not received my order nor have I heard from Evri regarding its delivery. Regards. Diane Green I have given only one star as it is requirement to send my reply. I hope I will be able to improve this when I receive my order.”

Posted 1 year ago

“Plants had overgrown their pots all.root bound,dried out and dead. Even though they were in the sale they were not fit to even send out. Shame on your nursery!!!”

Posted 1 year ago

Dear Angela, I would like to take this opportunity to thank you for your order with us online. We are sorry to hear that the Nemesia 'Myrtille' plants you have purchased on sale are in a worse condition than expected. If you are able to email us images showing the condition of the plants you have received we will be more than happy to look into this situation further. Kind Regards, Graham Lewis

Posted 1 year ago

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Old Railway Line Garden Centre is rated 4.8 based on 7,149 reviews