Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,962 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 1st July 2025

200

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get my Order .Waited over two weeks then got told it was missing.They asked did I want to reorder I said yes but they were out of stock on one of the items.I got a refund then.Also got this survey after I requested the refund asking was I satisfied with me experience.”

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Posted 5 days ago

“Won't buy from you again.”

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Posted 1 week ago

Dear Helen, Thank you for your feedback, and I’m sorry to hear you were disappointed with the condition of the plant and compost on arrival. We always strive to ensure our plants arrive healthy and well-packaged, so it’s disappointing to learn that this wasn’t your experience. I’m pleased to hear the plant is now showing signs of recovery, thanks to your care. In future, we would kindly ask that to contact us directly before leaving a negative review, ideally with images illustrating the issue. This gives us the opportunity to investigate and rectify any problems as quickly as possible. We’re always more than happy to help resolve concerns when given the chance. Your comments regarding packaging and moisture retention are appreciated and will be passed along to our dispatch team for review as we continually look to improve. If you’d like to discuss this further or if there’s anything we can do to restore your confidence in us, please don’t hesitate to get in touch. Kind regards, Graham Lewis Old Railway Line Garden Centre

Posted 1 week ago

“Easy to order, timescale good for delivery”

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Posted 1 week ago

“Good wwebsite, as some shrubs etc. not available elsewhere. Delivery on time and plant extremely well packed. Will be back”

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Posted 2 months ago

“Product not delivered”

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Posted 3 months ago

“order never came”

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Posted 3 months ago

“sorry i hope you can help”

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Posted 5 months ago

“I bought this hose reel from you because it was described as assembled In fact it was in kit form I specifically bought from you as I thought you had assembled which I need due to hand incapacity”

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Posted 6 months ago

“Went to plug it in and turn it on it doesn't work 🤔”

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Posted 6 months ago

“I have not received my order or had an email to say it’s been distributed yet it was due by Friday gone. I am very concerned.”

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Posted 6 months ago

“We still have NOT received yhem”

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Posted 6 months ago

“Product did not / hasn’t arrived …at the estimated delivery time. I have subsequently sent and email and received no response. Poor customer service”

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Posted 6 months ago

“I have bought from you before, with no problem, but with Evri courier are useless, It's a shame.”

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Posted 6 months ago

“Gold stars were ordered, green stars were received. I wish to return them.”

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Posted 6 months ago

“I went on the 8 November with my daughter and stepson for breakfast and we have all been ill and I have only just got back to work I will never go there again and it cost me £35.20 not very good value.”

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Posted 7 months ago

“Disappointed is an understatement”

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Posted 7 months ago

“I asked for 1 of each colours of the guinea pig and got both gray ones”

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Posted 8 months ago

HI Vienna, I'm sorry you have received two of the same colour, we will be happy to sort this for you, I have called the number we have for you and left a voicemail, Ill also send you an email shortly. Please can you give us a call on 01497 847 055 so we can resolve this for you, we will be happy to send another to you and offer a free return of one or both of the grey ones as needed. Thanks for you feedback, Luke @ The Old Railway Line Garden Centre.

Posted 8 months ago

“Sent me the completely wrong item and not what I ordered had the inconvenience of repacking to send wrong item back and wait for my refund so not happy!”

Helpful Report

Posted 8 months ago

We apologize for the inconvenience caused by this error. Receiving the wrong item and having to go through the return process is understandably frustrating, and this is not the experience we want for our customers. Please rest assured that we are reviewing what went wrong to prevent this from happening again in the future. We value your time and appreciate your patience during the return and refund process. If there is anything further, we can do to assist you, please do not hesitate to reach out. Thank you for bringing this to our attention. Luke @ The Old Railway Line Garden Centre.

Posted 7 months ago

“Very slow delivery still waiting for plant after a week”

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Posted 8 months ago

Hi June, I have investigated the issue and it seems the order you have placed was left in a safe location at your property, I have emailed you more details of this. If you need more assistance please get in touch. From Luke @ The Old Railway Line Garden Centre

Posted 8 months ago

“Unfortunately I did not receive the parcel. Evri did not deliver it.”

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Posted 10 months ago

Dear Ruth, I would like to take this opportunity to thank you for your order with us online. We can see that unfortunately the full address (house number) was not entered on your order therefore the courier was unable to complete the delivery. The parcel is currently in the process of being returned to us by the courier. Please can you provide us with your full address so when the parcel is returned we can redispatch it for you. If you have any further queries please do not hesitate to get back in touch. Kind regards, Graham Lewis Old Railway Line Garden Centre

Posted 10 months ago

Old Railway Line Garden Centre is rated 4.8 based on 8,962 reviews