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Old Railway Line Garden Centre Reviews

4.8 Rating 7,203 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,203 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Bags of flour were poorly packed, the cardboard box was cheap quality and thin, and so therefore prone to damage. On receipt, the flour bags were visible through the torn cardboard,......luckily, the bags of flour were NOT punctured. So, do not send 6lbs of flour in rubbish packaging.”

Posted 3 years ago

“Items were out of stock so never got my order.....”

Posted 3 years ago

“Love the cushions but not impressed with delivery. Don’t think I got an update email about delivery, so I was away when parcel arrived. The box was not robust enough and was badly bashed; the cushions had no protection, just laid loose in the box and the box was left on the path - if it had rained the cushions would have been ruined. Not good !”

Posted 3 years ago

“Love the cushions but not impressed with delivery. Don’t think I got an update email about delivery, so I was away when parcel arrived. The box was not robust enough and was badly bashed; the cushions had no protection, just laid loose in the box and the box was left on the path - if it had rained the cushions would have been ruined. Not good !”

Posted 3 years ago

“I ordered our lounger set and didn’t know that the item wasn’t in stock. I waited for a few days to receive an email with delivery details but got nothing. I then contacted you to ask why I’d not heard anything regarding the delivery? and was told it wasn’t in stock. You should have made this more clear, as we could have purchased it from another supplier for less money, - (same price but free delivery - not the additional £50) - but their site clearly stated they hadn’t any stock at present. Not very pleased with the outcome I’m afraid.”

Posted 3 years ago

“My purchase online of twelve terracotta plant pot feet was simple through an easy to navigate website, and the parcel arrival in the time frame specified. Thank you. However, if the individual responsible for packing the pot feet had taken time to wrap them a little more efficiently, then perhaps they would not have arrived chipped after being shunted about in the box during carriage. The company policy to recycle package material is to be encouraged. Smarter, more thoughtful packaging even more so.”

Posted 3 years ago

“All bags had been damaged and tapped up.”

Posted 4 years ago

“The delivery was good and ordering easy. I liked the product just disappointed that two lights in one box don’t work even after trying to charge the batteries”

Posted 4 years ago

“I paid the 6.95 for the 1-2 day delivery but didn't get it until a week later”

Posted 4 years ago

“I love the old Railway Line, its staff and products. But today I couldn't get the compost I needed, nor the all-purpose slow-release fertiliser I normally use. And very few vegetable seeds on the racks. Hey ho. But then I was barked at for crossing a line I hadn't seen near the checkouts. Why! I was at least 3 metres away from anyone. And then for the price of my thoughts, you offer me a free drink in the restaurant or café in the next week - but haven't you heard? They are closed for the foreseeable future. I perfectly understand. And we are all in this together. But please sort out what's possible and what's not possible. I'm happy to shop online for the next few months and support my local garden centre. Normally it's wonderful.”

Posted 4 years ago

“I couldn't have my vouchers as I had ordered them and had to have the vouchers in larger denominations which was a bit disappointing. What your website claimed was in stock was completely inaccurate”

Posted 4 years ago

“Satisfactory purchase”

Posted 4 years ago

“Normally Would rate at 5*. I visited in particular to buy a house plant, (as advertised tp club members) Was very disappointed with both the stock and the display. All plants looked really tired and not really healthy, and the display is very small.”

Old Railway Line Garden Centre 3 star review on 12th January 2020

Old Railway Line Garden Centre 3 star review on 12th January 2020

Old Railway Line Garden Centre 3 star review on 12th January 2020

Old Railway Line Garden Centre 3 star review on 12th January 2020

Posted 4 years ago

Hi Jan, Many thanks for taking the time to leave us a review. I'm disappointed to hear you struggled to find our houseplants (which we currently have plenty of in stock). I've attached a few images to give you an idea of what we currently have. I hope you are able to call in again soon to have a look. The majority of the plants are from a fresh delivery this week so I was also surprised to hear that your thought some looked tired. I've checked all plants and I could not find any of poor health. If you'd be able to let me know where you spotted these plants that would be very helpful. We hope to see you again soon. Regards, Joe

Posted 4 years ago

“When I ring before ordering a new tree and lights, staff were all very helpful. Unfortunately despite me making arrangements with the shop the tree turned up too early and was left with a neighbour who by chance was in! Also the tree doesn’t fit well and moves when assembled. So tape has had to be put around the top section to stop it from moving.”

Posted 4 years ago

“My visit to the garden centre and my shopping was good. However my visit to the restaurant was very disappointing. My husband had a jacket potato with coronation chicken that was so strong in curry he couldn't eat it - I had a jacket with prawns that were really tough and dry”

Posted 4 years ago

“The grotto itself was absolutely amazing, the end was brilliant with the kids, getting them all geared up for Santa, but what a disappointment he was, he really seemed like he couldn't be bothered with the children,I felt there was no oomph from him and didn't keep my children interested”

Posted 4 years ago

“2 candles were perfect but one was clearly ex-display and the box was damaged”

Posted 4 years ago

“The photos that were taken didn’t come through, which means we couldn’t purchase them, and the toy given to one of the two children didn’t work. So disappointed on that front, but the experience was good.”

Posted 4 years ago

“Ordered an item and paid for it on-line only to be informed two days later that it was sold out. Did receive a refund but had lost the opportunity to by elsewhere.”

Posted 4 years ago

“I can't rate highly yet as you asked for my id for my order to go through. Since sending you my id, you have not let me know if the order is going through”

Posted 4 years ago

Dear Paula, Many thanks for your review and for sending us your age verification. I have checked our records which shows an email was sent confirming the dispatch of your order - sometimes our emails can be sent directly to the junk folder. I have checked the tracking information for your order which also states it was delivered this morning at 11:31, if this was not the case please contact us and we will investigate this with Hermes. We hope you are happy with your purchase and if we can be of any further assistance please do not hesitate to contact us. Kind Regards, Graham Lewis

Posted 4 years ago

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Old Railway Line Garden Centre is rated 4.8 based on 7,203 reviews