Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Old Railway Line Garden Centre Reviews

4.8 Rating 7,174 Reviews
96 %
of reviewers recommend Old Railway Line Garden Centre
Company Reviews Product Reviews
172
 Metrics Info
4.8
Based on 7,174 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Old Railway Line Garden Centre Reviews

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

Write Your review

Tell us how Old Railway Line Garden Centre made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Aisling Elsom
Verified Buyer
“My order was a birthday gift for my daughter. Ordered 09/11/20. My credit card was debited 10/11/20. £54.93. When I phoned Sunday 15/11/20 I was given a tracking number with Hermes and told it would be sorted on the Monday.To date this order remains with your choice of carrier and I have been told that you will investigate and when you receive the goods back I will get a refund. I cancelled the order within the 7 day period and I know my rights regarding on line ordering. Why should I have to wait for a refund when you investigate a parcel which you sent out. I am in Ireland and my daughter is in England. £54.93 will not break my bank so when you decide to refund just give the money to a charity, if you wont refund me. Thank You Marie Mc Nulty”
Helpful Report
Posted 3 years ago
Miss Polly Moffat
Verified Buyer
“Item missing from my order and not sure at this point they are even willing to resolve their error.”
Helpful Report
Posted 3 years ago
Mr Ian Banks
Verified Buyer
“We bought an expensive garden sculpture online, when it arrived (which was prompt to be fair but delivery did cost £50), it was badly packed and packaging was wet. When opened the item was quite obviously ex display, but we weren’t told this and it was full price. There was some minor damage and surface rust. I emailed them straight away over 2 weeks ago and have not yet had a reply. Poor customer service.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Today we visited and tried to purchase goods totalling £106. We intended to pay with Gift vouchers given to us as presents for our recent house move. The Giftcard vouchers were National Garden Gift vouchers. After two hours selecting gifts we were shocked and disappointed that we were unable to use them since “your tills were not equipped to accept them”,we were told that only paper vouchers were acceptable. We have been frequent customers over the years but will not be returning in the future.”
Helpful Report
Posted 3 years ago
Good Morning, I'd like to take this opportunity to thank you for your feedback. We apologise for the inconvenience caused regarding the HTA national gift card vouchers. Unfortunately, as you have stated we are unable to accept the card vouchers due to the way our till operating system is set up, this is an issue which many shops do experience. Due to this inconvenience the HTA website has a feature enabling you to find out which garden centres accept the paper or card vouchers. If you are finding it difficult to use your HTA national gift cards, you can contact HTA and request to exchange the gift cards for paper versions. We hope to see you again soon. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Graham Lewis
Posted 3 years ago
Mrs Angela Decroos
Verified Buyer
“Very very disappointed crackers within this order arrived in pieces and crumbs. No protection to avoid this so inevitable that this would happen. Total waste of money for this particular item, so I could not recommend at all.”
Helpful Report
Posted 3 years ago
Dear Angela, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear the crackers arrived with you in this condition, we always try our best to package items securely to avoid damage in transit and we rarely face any problems like this. For us to help rectify this issue please can you contact us directly using the shoponline@oldrailwaylinegc.co.uk email address. We look forward to hearing from you shortly to resolve this issue. Kind Regards, Graham Lewis
Posted 3 years ago
Mrs Lee Quelch
Verified Buyer
“Sent me totally wrong thing from what the picture showed me ,very disappointed”
Helpful Report
Posted 3 years ago
Mr Barrie Ellis
Verified Buyer
“I ordered a HAWS replacement watering can rose. I received a Fineasrain product which is inferior and does not fit my watering can.”
Helpful Report
Posted 3 years ago
Mr Kieran Scobie
Verified Buyer
“Took the booking then phoned to say they weren’t going to send it unless I paid more for delivery so just cancelled the order.”
Helpful Report
Posted 3 years ago
Mr Edwin Rutherford
Verified Buyer
“Poor quality and flimsy pond. Would not recommend.”
Helpful Report
Posted 3 years ago
Keith Woodrow
Verified Reviewer
“Nothing wrong with the company. Reading other peoples reviews, apparently the chocolate is very good. However I bought a garden scoop. Totally mis-described on the website. Not clear that it is just two pieces of plastic that need two hands to use. Badly designed and very expensive. If I ever want chocolate I will know where to go!”
Helpful Report
Posted 3 years ago
Miss Edina Keresztes
Verified Buyer
“I had a really bad experience with the garden centre. I tried to support them as they are an independent garden centre but unfortunately it was not worth it. They offered me one to two day delivery, I paid extra for this, I haven't had my items even dispatched a week after and was told it would not arrive until after 10 days that I ordered it. I asked for a refund and cancellation of the order, this happen a couple of days later, they didn't even attempt to rectify the situation or offer an alternative If they can't cope with demand of orders they should not be taking orders. Really disappointed”
Helpful Report
Posted 4 years ago
Mr James Martin
Verified Buyer
“Has not arrived w!”
Helpful Report
Posted 4 years ago
Mrs P Rushbrook
Verified Buyer
“I have not received my order”
Helpful Report
Posted 4 years ago
Mr Geoffrey Megretton
Verified Buyer
“Terrible service! I have not yet received my seeds and you have not responded to my request for delivery info.”
Helpful Report
Posted 4 years ago
Mrs Trudie Harrison
Verified Buyer
“Well unfortunately my two plants turned up in a box that was not even marked ‘this way up’ and so of course the plants and dirt were all over the plac3 inside the box. I did my best to put them back together and hoped for the best but sadly they had obviously had too much trauma and within a couple of days both plants were dead. Such a shame and I am beyond disappointed.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“still waiting !! TNT are the only company that don't follow instructions on front door to contact live on site manager's as building on lockdown due to being a pub !! do not recommend TNT in future recommendations”
Helpful Report
Posted 4 years ago
Miss Elzbieta Dabrowska
Verified Buyer
“Still did receive my order... Once received I will change my feedback”
Helpful Report
Posted 4 years ago
Mrs Caroline Bowman
Verified Buyer
“Money taken for the product and order never received. Emailed yourselves to chase the order and I have not received a response”
Helpful Report
Posted 4 years ago
Mr Stuart Abboty
Verified Buyer
“Boring process, service without brains and incorrect..”
Helpful Report
Posted 4 years ago
Mr B Hawker
Verified Buyer
“Sent an email no reply goods still not received very poor service despite the Corona epidemic!!!!”
Helpful Report
Posted 4 years ago
Old Railway Line Garden Centre is rated 4.8 based on 7,174 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request