Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 9,296 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 9,296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 12th September 2025

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed is an understatement”

Helpful Report

Posted 10 months ago

“I asked for 1 of each colours of the guinea pig and got both gray ones”

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Posted 11 months ago

HI Vienna, I'm sorry you have received two of the same colour, we will be happy to sort this for you, I have called the number we have for you and left a voicemail, Ill also send you an email shortly. Please can you give us a call on 01497 847 055 so we can resolve this for you, we will be happy to send another to you and offer a free return of one or both of the grey ones as needed. Thanks for you feedback, Luke @ The Old Railway Line Garden Centre.

Posted 11 months ago

“Sent me the completely wrong item and not what I ordered had the inconvenience of repacking to send wrong item back and wait for my refund so not happy!”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience caused by this error. Receiving the wrong item and having to go through the return process is understandably frustrating, and this is not the experience we want for our customers. Please rest assured that we are reviewing what went wrong to prevent this from happening again in the future. We value your time and appreciate your patience during the return and refund process. If there is anything further, we can do to assist you, please do not hesitate to reach out. Thank you for bringing this to our attention. Luke @ The Old Railway Line Garden Centre.

Posted 10 months ago

“Very slow delivery still waiting for plant after a week”

Helpful Report

Posted 11 months ago

Hi June, I have investigated the issue and it seems the order you have placed was left in a safe location at your property, I have emailed you more details of this. If you need more assistance please get in touch. From Luke @ The Old Railway Line Garden Centre

Posted 11 months ago

“Unfortunately I did not receive the parcel. Evri did not deliver it.”

Helpful Report

Posted 1 year ago

Dear Ruth, I would like to take this opportunity to thank you for your order with us online. We can see that unfortunately the full address (house number) was not entered on your order therefore the courier was unable to complete the delivery. The parcel is currently in the process of being returned to us by the courier. Please can you provide us with your full address so when the parcel is returned we can redispatch it for you. If you have any further queries please do not hesitate to get back in touch. Kind regards, Graham Lewis Old Railway Line Garden Centre

Posted 1 year ago

“When I Messaged them about it they didn't bother to answer.”

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Posted 1 year ago

Hello Brenda, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear you did not find our reply to your query which was sent on Wednesday 24th July. Please find our response below: I am sorry to hear the Balconniere tray you have received is smaller that expected. The name of the trays are generated by the manufacturer, they name the trays in correspondence to the trough or planter they fit. As the troughs are tapered and smaller at the base, a 40cm planter from Stewarts would fit the 40cm Green Balconniere tray. The full dimensions of the saucer was listed at in the product description, the dimensions listed were: 33cm x 33cm x 3.5cm. If you do not wish to keep the trough trays you have received, please return them to the following address and we will provide a full refund on receipt: On-Line Returns Old Railway Line Garden Centre Three Cocks Brecon Powys LD3 0SG Please note that the item must arrive back to us undamaged and in a resalable condition to qualify for a full refund. We suggest that appropriate cover/insurance is applicable to the postage option selected to return the item in case the parcel is lost or damaged in transit. If we can be of any further assistance in the meantime please do not hesitate to get in touch. Kind regards, Old Railway Line Garden Centre

Posted 1 year ago

“Not delivered yet”

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Posted 1 year ago

“Item still not received, despite a high charge for delivery”

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Posted 1 year ago

“When i received the lanterns I bought from Old Railway line garden centre they had a lot of broken glass panes, I bought these on March 3rd, to date I have not received the replacement glass, which they said they would replace, or a refund, and they have ignored my email”

Helpful Report

Posted 1 year ago

“Bought a heritage bird bath for my mums 80th birthday, it had obviously been sat outside as was dirty, it had imperfections on it and a large chip on the rim that had been very badly “repaired “. I’m still waiting for a response from my complaint!”

Helpful Report

Posted 1 year ago

Dear Ann, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear you were disappointed with the condition the bird bath arrived with you. We always try to check items over thoroughly before dispatch to ensure products to arrive in perfect condition, sadly, it appears your order 'slipped through the net'. Unfortunately we have not received any other form of communication from you prior to your review. If you would like us to investigate this further please can you contact us at: shoponline@oldrailwayline.co.uk Again we apologise for the inconvenience caused but we look forward to hearing from you. Kind regards, Graham Lewis

Posted 1 year ago

“Poor On Delivery”

Helpful Report

Posted 1 year ago

Hi Gordon, I’m sorry you have not received your parcel, I can see that the tracking information shows this as delivered, the GPS location puts the parcel outside your house. I will as ask a member of our customer service team to get in touch with you to resolve any outstanding issues you have. Kind regards Luke @ the old railway Line Garden Centre

Posted 1 year ago

“The roses I received are infested with green flies. They told me they don't use pesticides because they are harmful. I had to buy my own to try save these roses, the pesticide I bought is natural, safe for children, pets and even bumblebees, they are negligent and their excuses don't make sense because of the natural pesticides on the market which are safe for decorative and even fruit bearing plants .”

Helpful Report

Posted 1 year ago

Hi Ayesha, Unfortunately we are entering greenfly season and there can be on rare occasions a problem with some plants. We do not use chemicals or pesticides on our plants due to their harmful effect on the environment and other predatory insects that would naturally get rid of the greenfly. Greenfly and blackfly are a natural part of the garden ecosystem and are rarely a problem. As you were unable to plant the Rose outside, Indoors there are no natural predators that will remove the greenfly such as birds, ladybirds, hoverflies, lacewings and earwigs. However if you wished to remove them without chemicals you can remove them by blasting them with a jet of water. I’m confident that the product you’ve ordered will ensure your new plants health. If the plants health does not improve though, please let us know and we can investigate this further for you. I have checked our remaining stock outside and there is no indication of any greenfly. As a gesture of goodwill, we have issued a 10% refund for the plant. If we can assist or advise any further in future please do not hesitate to get in touch. Kind Regards Luke @ the Old Railway Line Garden Centre

Posted 1 year ago

“Ordered an item online and the total was £59.95 and I paid for it, the price them increased to £129.95. Tried to cancel without success and had to contact my bank to report a scam. 2 days later seller responded and it then too a further 72 hrs to get a refund.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry that you are unhappy with your purchase. The Rhubarb forcer pot you purchased is £59.99, the delivery charge is £69.99. The delivery charge is high due to the large size and fragility of the item, it is delivered using a kerbside pallet delivery service to ensure it arrives safely. This delivery charge is shown on our website and can be viewed before checkout. I can see you have been refunded for your order, however if you require any further assistance please give us a call on 01497 847 055. Kind regards Luke Hall

Posted 1 year ago

“sorry to leave you one star, poorly packed they came broken, too small and with very small roots, after sowing in a pot on the third day they died.”

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Posted 1 year ago

“Paper flower arrived in a box too small therefore bashed/ damaged turns out it was ex display, offered £5 discount. Had to ring to request full refund and the £6 postage as they agreed it was no good to them either. Very disappointing”

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Posted 1 year ago

“I was so excited to see tgese Santa door Xmas card holders but what a disaster the santas were set at different heights so one Santa lost his head soon after whilst tge other ok also tge cards fell out of many of tge card holders so no way you couid see tgem”

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Posted 1 year ago

“The pots both arrived broken in pieces. I am awaiting a refund.”

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Posted 1 year ago

“The item that was delivered was as ordered. However, whoever packed up this product thought it would be funny to attach a label saying ‘butt massage’ on the outside of the parcel. You can imagine how awkward it would have been to receive this parcel which was delivered to my work place. Won’t be recommending ordering from this company.”

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Posted 1 year ago

“Love the items and have ordered another lot but the delivery is shocking. I had to chase Evri, they keep it in their depot for days before taking it out for delivery”

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Posted 1 year ago

“Sent out rusty Christmas decorations.”

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Posted 1 year ago

Old Railway Line Garden Centre is rated 4.8 based on 9,296 reviews