Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,973 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,973 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 2nd July 2025

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I Messaged them about it they didn't bother to answer.”

Helpful Report

Posted 11 months ago

Hello Brenda, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear you did not find our reply to your query which was sent on Wednesday 24th July. Please find our response below: I am sorry to hear the Balconniere tray you have received is smaller that expected. The name of the trays are generated by the manufacturer, they name the trays in correspondence to the trough or planter they fit. As the troughs are tapered and smaller at the base, a 40cm planter from Stewarts would fit the 40cm Green Balconniere tray. The full dimensions of the saucer was listed at in the product description, the dimensions listed were: 33cm x 33cm x 3.5cm. If you do not wish to keep the trough trays you have received, please return them to the following address and we will provide a full refund on receipt: On-Line Returns Old Railway Line Garden Centre Three Cocks Brecon Powys LD3 0SG Please note that the item must arrive back to us undamaged and in a resalable condition to qualify for a full refund. We suggest that appropriate cover/insurance is applicable to the postage option selected to return the item in case the parcel is lost or damaged in transit. If we can be of any further assistance in the meantime please do not hesitate to get in touch. Kind regards, Old Railway Line Garden Centre

Posted 11 months ago

“Not delivered yet”

Helpful Report

Posted 11 months ago

“Item still not received, despite a high charge for delivery”

Helpful Report

Posted 11 months ago

“When i received the lanterns I bought from Old Railway line garden centre they had a lot of broken glass panes, I bought these on March 3rd, to date I have not received the replacement glass, which they said they would replace, or a refund, and they have ignored my email”

Helpful Report

Posted 1 year ago

“Bought a heritage bird bath for my mums 80th birthday, it had obviously been sat outside as was dirty, it had imperfections on it and a large chip on the rim that had been very badly “repaired “. I’m still waiting for a response from my complaint!”

Helpful Report

Posted 1 year ago

Dear Ann, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear you were disappointed with the condition the bird bath arrived with you. We always try to check items over thoroughly before dispatch to ensure products to arrive in perfect condition, sadly, it appears your order 'slipped through the net'. Unfortunately we have not received any other form of communication from you prior to your review. If you would like us to investigate this further please can you contact us at: shoponline@oldrailwayline.co.uk Again we apologise for the inconvenience caused but we look forward to hearing from you. Kind regards, Graham Lewis

Posted 1 year ago

“Poor On Delivery”

Helpful Report

Posted 1 year ago

Hi Gordon, I’m sorry you have not received your parcel, I can see that the tracking information shows this as delivered, the GPS location puts the parcel outside your house. I will as ask a member of our customer service team to get in touch with you to resolve any outstanding issues you have. Kind regards Luke @ the old railway Line Garden Centre

Posted 1 year ago

“The roses I received are infested with green flies. They told me they don't use pesticides because they are harmful. I had to buy my own to try save these roses, the pesticide I bought is natural, safe for children, pets and even bumblebees, they are negligent and their excuses don't make sense because of the natural pesticides on the market which are safe for decorative and even fruit bearing plants .”

Helpful Report

Posted 1 year ago

Hi Ayesha, Unfortunately we are entering greenfly season and there can be on rare occasions a problem with some plants. We do not use chemicals or pesticides on our plants due to their harmful effect on the environment and other predatory insects that would naturally get rid of the greenfly. Greenfly and blackfly are a natural part of the garden ecosystem and are rarely a problem. As you were unable to plant the Rose outside, Indoors there are no natural predators that will remove the greenfly such as birds, ladybirds, hoverflies, lacewings and earwigs. However if you wished to remove them without chemicals you can remove them by blasting them with a jet of water. I’m confident that the product you’ve ordered will ensure your new plants health. If the plants health does not improve though, please let us know and we can investigate this further for you. I have checked our remaining stock outside and there is no indication of any greenfly. As a gesture of goodwill, we have issued a 10% refund for the plant. If we can assist or advise any further in future please do not hesitate to get in touch. Kind Regards Luke @ the Old Railway Line Garden Centre

Posted 1 year ago

“Ordered an item online and the total was £59.95 and I paid for it, the price them increased to £129.95. Tried to cancel without success and had to contact my bank to report a scam. 2 days later seller responded and it then too a further 72 hrs to get a refund.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry that you are unhappy with your purchase. The Rhubarb forcer pot you purchased is £59.99, the delivery charge is £69.99. The delivery charge is high due to the large size and fragility of the item, it is delivered using a kerbside pallet delivery service to ensure it arrives safely. This delivery charge is shown on our website and can be viewed before checkout. I can see you have been refunded for your order, however if you require any further assistance please give us a call on 01497 847 055. Kind regards Luke Hall

Posted 1 year ago

“sorry to leave you one star, poorly packed they came broken, too small and with very small roots, after sowing in a pot on the third day they died.”

Helpful Report

Posted 1 year ago

“Paper flower arrived in a box too small therefore bashed/ damaged turns out it was ex display, offered £5 discount. Had to ring to request full refund and the £6 postage as they agreed it was no good to them either. Very disappointing”

Helpful Report

Posted 1 year ago

“I was so excited to see tgese Santa door Xmas card holders but what a disaster the santas were set at different heights so one Santa lost his head soon after whilst tge other ok also tge cards fell out of many of tge card holders so no way you couid see tgem”

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Posted 1 year ago

“The pots both arrived broken in pieces. I am awaiting a refund.”

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Posted 1 year ago

“The item that was delivered was as ordered. However, whoever packed up this product thought it would be funny to attach a label saying ‘butt massage’ on the outside of the parcel. You can imagine how awkward it would have been to receive this parcel which was delivered to my work place. Won’t be recommending ordering from this company.”

Helpful Report

Posted 1 year ago

“Love the items and have ordered another lot but the delivery is shocking. I had to chase Evri, they keep it in their depot for days before taking it out for delivery”

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Posted 1 year ago

“Sent out rusty Christmas decorations.”

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Posted 1 year ago

“I emailed old railway line as my package arrived all beat up and bent which isn't very nice as its a Christmas present I had no reply, I also submitted a Google review with no reply so I'm not sure why I'm being asked for feedback now as it clearly doesn't matter to you”

Helpful Report

Posted 1 year ago

Dear Harrison, I would like to take this opportunity to thank you for your order with us online. We are very sorry to hear that the Lego box has arrived to you in this condition. We always try our best to package items securely to avoid damage in transit and we rarely face any problems like this. Sadly, we have not received any prior communication from yourself regarding this issue. If you would like us to arrange a replacement or refund, please contact us at shoponline@oldrailwayline.co.uk Kind Regards, Old Railway Line Garden Centre

Posted 1 year ago

“Having previously been a regular customer for years myself and my sisters were treated as if we were criminals today as the alarm went off as we exited. We stopped and came back in to be told we couldn't leave and had to empty our bags onto the counter which we did. We walked numerous times back and forth through the alarm not setting it off. So clearly was a false activation of the alarm. Despite this the rude member of staff being reluctant to let us leave and treated us as if we had stolen things even though we had shown her receipts and contents of bags pockets etc this was not good enough and this occured in full view and earshot of other members of public. This whole situation severely distressed my 2 year old niece and embarrassed myself and my two sisters highly. My family and I have been shopping here for years and to be treated in such an unacceptable manner when we have done absolutely nothing wrong is shocking and we won't be back again.”

Helpful Report

Posted 1 year ago

Dear SJ, We are truly sorry to hear about your recent experience at our shop, and we deeply apologise for the inconvenience and embarrassment you and your family went through. This is certainly not the level of service we aim to provide, and we take your feedback seriously. First and foremost, we would like to assure you that our shop's security measures are in place to protect both our customers and our merchandise. However, we understand that the situation could have been handled more delicately. We will investigate this incident further to identify the cause of the alarm activation and to improve our procedures for addressing such situations. It seems that there was a false alarm, and we genuinely regret the distress it caused your family, particularly your 2-year-old niece. Please email me directly (joe@oldrailwayline.co.uk) with the time on your receipt and I will look into this further. We appreciate your loyalty as long-time customers, and we are committed to ensuring that such incidents do not happen in the future. Please accept our sincerest apologies, and if there is anything we can do to make amends for this unfortunate experience, please do not hesitate to reach out to us directly. We hope that you will consider giving us another chance in the future to provide the exceptional shopping experience you deserve. Your satisfaction is our top priority. Thanks, Joe

Posted 1 year ago

“Ordered 2 sets of battery garden lights 1 set did not work emailed company regarding a return for replacement still awaiting a reply this has been over a week now very poor after care service !!!”

Helpful Report

Posted 1 year ago

Dear Stella, We were sorry to hear you had trouble with one of the packs of lights you received from us. We replied to your query the same day you informed us of the issue however did not receive a reply, it is apparent that our email may have gone into your 'spam/junk' file which may have caused the communication breakdown. Following our conversation over the phone, we will dispatch a replacement set of lights to you which we will test prior to dispatch to ensure they work correctly. Again we apologise for any inconvenience caused and if you have any further queries please do not hesitate to get back in contact. Kind regards, Old Railway Line Garden Centre

Posted 1 year ago

“Despite my order been dispatched quickly, I have still not received my order from the delivery company.”

Helpful Report

Posted 1 year ago

Dear Karen, We were sorry to hear that your order has not been delivered yet. We understand how frustrating this situation must be for you. We have contacted the courier and opened up an investigation regarding your order, sadly we did not receive a response. We have therefore dispatched replacements to avoid any further delay in you receiving your order. Again we apologise for the inconvenience caused; however we hope you are happy with the items when they arrive with you shortly. In the future, we kindly request that if you encounter any potential issues with your orders, please inform us directly before leaving a review. This will give us a chance to rectify any problems promptly and ensure a more satisfactory experience for you. Kind regards, Graham Lewis

Posted 1 year ago

“2 weeks after notifying Old Railway of damage to a delivery I have not had any communication on plan to resolution.”

Helpful Report

Posted 2 years ago

Dear Terry, We would like to take this opportunity to thank you for your order. As discussed via email and over the phone, we have passed this onto Bramblecrest as the item is under warranty, and we are waiting for a response to resolve this issue. We will chase this up with them on Monday morning and as soon as we have a response from them, we will let you know immediately. We apologise on behalf of the supplier for this delay and we hope to be in touch soon with a an update. Thanks again for your patience. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

Old Railway Line Garden Centre is rated 4.8 based on 8,973 reviews