Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 9,296 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 9,296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 12th September 2025

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I emailed old railway line as my package arrived all beat up and bent which isn't very nice as its a Christmas present I had no reply, I also submitted a Google review with no reply so I'm not sure why I'm being asked for feedback now as it clearly doesn't matter to you”

Helpful Report

Posted 1 year ago

Dear Harrison, I would like to take this opportunity to thank you for your order with us online. We are very sorry to hear that the Lego box has arrived to you in this condition. We always try our best to package items securely to avoid damage in transit and we rarely face any problems like this. Sadly, we have not received any prior communication from yourself regarding this issue. If you would like us to arrange a replacement or refund, please contact us at shoponline@oldrailwayline.co.uk Kind Regards, Old Railway Line Garden Centre

Posted 1 year ago

“Having previously been a regular customer for years myself and my sisters were treated as if we were criminals today as the alarm went off as we exited. We stopped and came back in to be told we couldn't leave and had to empty our bags onto the counter which we did. We walked numerous times back and forth through the alarm not setting it off. So clearly was a false activation of the alarm. Despite this the rude member of staff being reluctant to let us leave and treated us as if we had stolen things even though we had shown her receipts and contents of bags pockets etc this was not good enough and this occured in full view and earshot of other members of public. This whole situation severely distressed my 2 year old niece and embarrassed myself and my two sisters highly. My family and I have been shopping here for years and to be treated in such an unacceptable manner when we have done absolutely nothing wrong is shocking and we won't be back again.”

Helpful Report

Posted 1 year ago

Dear SJ, We are truly sorry to hear about your recent experience at our shop, and we deeply apologise for the inconvenience and embarrassment you and your family went through. This is certainly not the level of service we aim to provide, and we take your feedback seriously. First and foremost, we would like to assure you that our shop's security measures are in place to protect both our customers and our merchandise. However, we understand that the situation could have been handled more delicately. We will investigate this incident further to identify the cause of the alarm activation and to improve our procedures for addressing such situations. It seems that there was a false alarm, and we genuinely regret the distress it caused your family, particularly your 2-year-old niece. Please email me directly (joe@oldrailwayline.co.uk) with the time on your receipt and I will look into this further. We appreciate your loyalty as long-time customers, and we are committed to ensuring that such incidents do not happen in the future. Please accept our sincerest apologies, and if there is anything we can do to make amends for this unfortunate experience, please do not hesitate to reach out to us directly. We hope that you will consider giving us another chance in the future to provide the exceptional shopping experience you deserve. Your satisfaction is our top priority. Thanks, Joe

Posted 1 year ago

“Ordered 2 sets of battery garden lights 1 set did not work emailed company regarding a return for replacement still awaiting a reply this has been over a week now very poor after care service !!!”

Helpful Report

Posted 2 years ago

Dear Stella, We were sorry to hear you had trouble with one of the packs of lights you received from us. We replied to your query the same day you informed us of the issue however did not receive a reply, it is apparent that our email may have gone into your 'spam/junk' file which may have caused the communication breakdown. Following our conversation over the phone, we will dispatch a replacement set of lights to you which we will test prior to dispatch to ensure they work correctly. Again we apologise for any inconvenience caused and if you have any further queries please do not hesitate to get back in contact. Kind regards, Old Railway Line Garden Centre

Posted 2 years ago

“Despite my order been dispatched quickly, I have still not received my order from the delivery company.”

Helpful Report

Posted 2 years ago

Dear Karen, We were sorry to hear that your order has not been delivered yet. We understand how frustrating this situation must be for you. We have contacted the courier and opened up an investigation regarding your order, sadly we did not receive a response. We have therefore dispatched replacements to avoid any further delay in you receiving your order. Again we apologise for the inconvenience caused; however we hope you are happy with the items when they arrive with you shortly. In the future, we kindly request that if you encounter any potential issues with your orders, please inform us directly before leaving a review. This will give us a chance to rectify any problems promptly and ensure a more satisfactory experience for you. Kind regards, Graham Lewis

Posted 2 years ago

“2 weeks after notifying Old Railway of damage to a delivery I have not had any communication on plan to resolution.”

Helpful Report

Posted 2 years ago

Dear Terry, We would like to take this opportunity to thank you for your order. As discussed via email and over the phone, we have passed this onto Bramblecrest as the item is under warranty, and we are waiting for a response to resolve this issue. We will chase this up with them on Monday morning and as soon as we have a response from them, we will let you know immediately. We apologise on behalf of the supplier for this delay and we hope to be in touch soon with a an update. Thanks again for your patience. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

“Missed one plant in the order and then replaced it with the incorrect variety. Vegetable plants very dry when collected and looking a little sad. Quite disappointed and will not re-order again.”

Helpful Report

Posted 2 years ago

“Unfortunately all the plants had died by the time I received them”

Helpful Report

Posted 2 years ago

“As at 17 January I have still not received my order, despite delivery charge of £6.95. Apparently my parcel has been languishing at Evri’s delivery depot since 6 January! Sorry to give you only one star, but I understand Evri has already received about 40,000 complaints!”

Helpful Report

Posted 2 years ago

Dear Janet, I would like to take this opportunity to thank you for your order. I am sorry to hear you have still not received your order yet. As we are now aware of the issue regarding your parcel we can contact the courier and investigate the reason for the delay to hopefully resolve the issue. If there are every any unexpected issues with an order, we would prefer if you could contact us immediately to give us chance to resolve the issue as soon as possible. Please can you contact us directly with more information regarding your order us to assist further. We look forward to hearing from you. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

“Forgot to send it. Rang the centre to ask where it was. Couldn't find info on when it was sent or tracking info. Realised mistake and sent it one week after ringing up.”

Helpful Report

Posted 2 years ago

“Not yet received order placed weeks ago”

Helpful Report

Posted 2 years ago

“After several weeks I still haven't received my item.”

Helpful Report

Posted 2 years ago

“I’m sorry but I am unable to complete this survey as I have still not received my order nor have I heard from Evri regarding its delivery. Regards. Diane Green I have given only one star as it is requirement to send my reply. I hope I will be able to improve this when I receive my order.”

Helpful Report

Posted 2 years ago

“Plants had overgrown their pots all.root bound,dried out and dead. Even though they were in the sale they were not fit to even send out. Shame on your nursery!!!”

Helpful Report

Posted 3 years ago

Dear Angela, I would like to take this opportunity to thank you for your order with us online. We are sorry to hear that the Nemesia 'Myrtille' plants you have purchased on sale are in a worse condition than expected. If you are able to email us images showing the condition of the plants you have received we will be more than happy to look into this situation further. Kind Regards, Graham Lewis

Posted 3 years ago

“ABSOLUTELY HORRENDOUS, I paid over £30 for a David Austin rose it came in record time no doubt they wanted rid before it spread its BLACK SPOT AND CANKER. (I’d never heard of CANKER but my neighbour who devotes his time to roses diagnosed it and said he’s never seen it on a rose but read about it)to all there other ones I emailed them and sent photos 7 times AND NOTHING which isn’t just bad business it’s plain RUDE. STEER WELL CLEAR my rose had black spot when it came out the box. Terrible company clearly scammers who go round taking roses from garden centre buckets that have been put in there because of disease.”

Helpful Report

Posted 3 years ago

Dear Lindsey, We are disappointed to see you have left a 1-star review regarding your purchase. You originally contacted us four days after your order, stating the rose has started wilting. We replied to your email later that day explaining that the dark patches on the leaves often quickly appear as a result of overwatering or a shock move. We then suggested to only water during dry weather and to use a pelleted rose feed instead of a liquid feed. The affected leaves should recover however can be pruned if preferred. We also expressed that if the rose does not recover then please contact us as it is covered under our 5-year hardy guarantee however we did not hear from you until viewing this review. All of our David Austin roses are purchased directly from David Austin and are of the highest quality. We offered the advice we felt would revive the plant after transit and haven’t heard from you since to have the opportunity to help further. We would have offered a replacement rose or refund. On this occasion, we have issued your full refund, which we hope you are happy with. If we can help any further please do not hesitate to get in touch Regards, Graham Lewis

Posted 3 years ago

“looked healthy but when I took out of pot to replant most of it fell away leaving just few roots so NOT I MPRESSED FOR MONEY”

Helpful Report

Posted 3 years ago

Dear Helen, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear that the plant you ordered did not arrive in a healthy condition. We pick check over every item to dispatch carefully to ensure a product is in its best condition and package the goods as safe as possible to avoid any distress or damage in transit. Please can you email us directly with images showing the plant conditions for us to look into this further. Again we apologise for the inconvenience caused but we look forward to hearing from you so we can rectify any issue. Kind Regards, Graham Lewis

Posted 3 years ago

“Totally dissatisfied as no goods received - company informed and have not even acknowledged my communication much less acted upon it but still cashed my payment. Now requested full refund. Will not provide any more business.”

Helpful Report

Posted 3 years ago

Dear Lynn, We are sorry to hear you have left us a 1-star review. As informed you via email on the 29th April, unfortunately, the parcel was damaged at the courier depot and the contents were destroyed. As we did not have any more stock of the items purchased left in stock we had no option but to refund your order in full, the order was refunded that same day. We have checked our inbox and can not see any communication from yourself regarding this issue. Please can you ensure you have sent the emails to our correct email address. If you have any queries regarding the refund please do not hesitate to contact us directly. Kind Regards, Graham Lewis

Posted 3 years ago

“I ordered my item because I thought it was a table not a cover”

Helpful Report

Posted 3 years ago

“I bought two Lavender plants one of which was dead I contacted them and asked fir a replacement and I have not had a reply”

Helpful Report

Posted 3 years ago

“Still not received order”

Helpful Report

Posted 3 years ago

Dear Mrs Hanman, I am sorry to hear you have not received your parcel yet. We can see from the tracking information the parcel was attempted delivery multiple times between the 2nd - 5th of April however no one was available to accept the parcel and no safe place was stated. SMS messages were also sent to your device informing you of delivery time slots. As the parcel has been attempted multiple times, it is currently being held in the Parcel Force depot and a message has been sent to advise the addressee to collect it from the depot. If you require any further assistance please do not hesitate to contact us. Kind Regards, Old Railway Line Garden Centre

Posted 3 years ago

“I ordered two lots of seeds from old railway line over 2 weeks ago and still haven't received them. I phoned to complain and was promised a replacement in the post these still haven't arrived I'm very disappointed.”

Helpful Report

Posted 3 years ago

Dear Gill, I am sorry to hear you have not received your original order or the replacement order sent via royal mail post. It is very rare for the post office to lose two orders, please can you contact us directly to double check your address in case the address details we have are incorrect. Kind Regards, Graham

Posted 3 years ago

Old Railway Line Garden Centre is rated 4.8 based on 9,296 reviews