Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,973 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,973 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 2nd July 2025

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed one plant in the order and then replaced it with the incorrect variety. Vegetable plants very dry when collected and looking a little sad. Quite disappointed and will not re-order again.”

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Posted 2 years ago

“Unfortunately all the plants had died by the time I received them”

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Posted 2 years ago

“As at 17 January I have still not received my order, despite delivery charge of £6.95. Apparently my parcel has been languishing at Evri’s delivery depot since 6 January! Sorry to give you only one star, but I understand Evri has already received about 40,000 complaints!”

Helpful Report

Posted 2 years ago

Dear Janet, I would like to take this opportunity to thank you for your order. I am sorry to hear you have still not received your order yet. As we are now aware of the issue regarding your parcel we can contact the courier and investigate the reason for the delay to hopefully resolve the issue. If there are every any unexpected issues with an order, we would prefer if you could contact us immediately to give us chance to resolve the issue as soon as possible. Please can you contact us directly with more information regarding your order us to assist further. We look forward to hearing from you. Kind Regards, Old Railway Line Garden Centre

Posted 2 years ago

“Forgot to send it. Rang the centre to ask where it was. Couldn't find info on when it was sent or tracking info. Realised mistake and sent it one week after ringing up.”

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Posted 2 years ago

“Not yet received order placed weeks ago”

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Posted 2 years ago

“After several weeks I still haven't received my item.”

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Posted 2 years ago

“I’m sorry but I am unable to complete this survey as I have still not received my order nor have I heard from Evri regarding its delivery. Regards. Diane Green I have given only one star as it is requirement to send my reply. I hope I will be able to improve this when I receive my order.”

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Posted 2 years ago

“Plants had overgrown their pots all.root bound,dried out and dead. Even though they were in the sale they were not fit to even send out. Shame on your nursery!!!”

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Posted 2 years ago

Dear Angela, I would like to take this opportunity to thank you for your order with us online. We are sorry to hear that the Nemesia 'Myrtille' plants you have purchased on sale are in a worse condition than expected. If you are able to email us images showing the condition of the plants you have received we will be more than happy to look into this situation further. Kind Regards, Graham Lewis

Posted 2 years ago

“ABSOLUTELY HORRENDOUS, I paid over £30 for a David Austin rose it came in record time no doubt they wanted rid before it spread its BLACK SPOT AND CANKER. (I’d never heard of CANKER but my neighbour who devotes his time to roses diagnosed it and said he’s never seen it on a rose but read about it)to all there other ones I emailed them and sent photos 7 times AND NOTHING which isn’t just bad business it’s plain RUDE. STEER WELL CLEAR my rose had black spot when it came out the box. Terrible company clearly scammers who go round taking roses from garden centre buckets that have been put in there because of disease.”

Helpful Report

Posted 3 years ago

Dear Lindsey, We are disappointed to see you have left a 1-star review regarding your purchase. You originally contacted us four days after your order, stating the rose has started wilting. We replied to your email later that day explaining that the dark patches on the leaves often quickly appear as a result of overwatering or a shock move. We then suggested to only water during dry weather and to use a pelleted rose feed instead of a liquid feed. The affected leaves should recover however can be pruned if preferred. We also expressed that if the rose does not recover then please contact us as it is covered under our 5-year hardy guarantee however we did not hear from you until viewing this review. All of our David Austin roses are purchased directly from David Austin and are of the highest quality. We offered the advice we felt would revive the plant after transit and haven’t heard from you since to have the opportunity to help further. We would have offered a replacement rose or refund. On this occasion, we have issued your full refund, which we hope you are happy with. If we can help any further please do not hesitate to get in touch Regards, Graham Lewis

Posted 2 years ago

“looked healthy but when I took out of pot to replant most of it fell away leaving just few roots so NOT I MPRESSED FOR MONEY”

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Posted 3 years ago

Dear Helen, I would like to take this opportunity to thank you for your order with us online. I am sorry to hear that the plant you ordered did not arrive in a healthy condition. We pick check over every item to dispatch carefully to ensure a product is in its best condition and package the goods as safe as possible to avoid any distress or damage in transit. Please can you email us directly with images showing the plant conditions for us to look into this further. Again we apologise for the inconvenience caused but we look forward to hearing from you so we can rectify any issue. Kind Regards, Graham Lewis

Posted 3 years ago

“Totally dissatisfied as no goods received - company informed and have not even acknowledged my communication much less acted upon it but still cashed my payment. Now requested full refund. Will not provide any more business.”

Helpful Report

Posted 3 years ago

Dear Lynn, We are sorry to hear you have left us a 1-star review. As informed you via email on the 29th April, unfortunately, the parcel was damaged at the courier depot and the contents were destroyed. As we did not have any more stock of the items purchased left in stock we had no option but to refund your order in full, the order was refunded that same day. We have checked our inbox and can not see any communication from yourself regarding this issue. Please can you ensure you have sent the emails to our correct email address. If you have any queries regarding the refund please do not hesitate to contact us directly. Kind Regards, Graham Lewis

Posted 3 years ago

“I ordered my item because I thought it was a table not a cover”

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Posted 3 years ago

“I bought two Lavender plants one of which was dead I contacted them and asked fir a replacement and I have not had a reply”

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Posted 3 years ago

“Still not received order”

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Posted 3 years ago

Dear Mrs Hanman, I am sorry to hear you have not received your parcel yet. We can see from the tracking information the parcel was attempted delivery multiple times between the 2nd - 5th of April however no one was available to accept the parcel and no safe place was stated. SMS messages were also sent to your device informing you of delivery time slots. As the parcel has been attempted multiple times, it is currently being held in the Parcel Force depot and a message has been sent to advise the addressee to collect it from the depot. If you require any further assistance please do not hesitate to contact us. Kind Regards, Old Railway Line Garden Centre

Posted 3 years ago

“I ordered two lots of seeds from old railway line over 2 weeks ago and still haven't received them. I phoned to complain and was promised a replacement in the post these still haven't arrived I'm very disappointed.”

Helpful Report

Posted 3 years ago

Dear Gill, I am sorry to hear you have not received your original order or the replacement order sent via royal mail post. It is very rare for the post office to lose two orders, please can you contact us directly to double check your address in case the address details we have are incorrect. Kind Regards, Graham

Posted 3 years ago

“Item sent back. Specifications didn’t show sizes. Poor”

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Posted 3 years ago

“Paid for next day delivery . Parcel arrived 5 days later box ripped etc . Didn’t take delivery if the parcel Hermes took it away with him . Not heard anything about a refund yet”

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Posted 3 years ago

Dear Karen, I am sorry to hear your parcel arrived damaged and not on time. We can see from the tracking information the parcel was attempted delivery multiple times however no one was available to accept the parcel and no safe place was stated. As the parcel was refused and returned with the courier we have not been contacted by Hermes or yourself before this review. We will investigate this issue with Hermes to determine the location of the parcel. As soon as we have any information regarding the returned parcel we will contact you immediately. Kind Regards, Old Railway Line Garden Centre

Posted 3 years ago

“I ordered something as an URGENT birthday present for a child. I saw on their website that some items had an incorrect image and price point (there was a picture of a box of lindor chocolates for a pound for example). I ordered the two items I wanted and noted that I had wanted a box of chocolates too but that this and some of their other items were incorrectly labelled and priced. Instead of just sending the items I asked for, they did nothing incase I wanted to change my mind about a big box of chocolates for £1. So I am going to have to go out and buy different gifts tomorrow morning for a birthday that was today. I found 7 things that were incorrectly labelled on their website and I wasn't on that long. Poor customer service and an incorrectly labelled website. Hardly the mark of a quality trader.”

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Posted 3 years ago

“First time ordering waited for a week and a half for delivery and then the item was broken when I opened it so was disappointed.”

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Posted 3 years ago

“Placed an order paid for express delivery, that was over a week ago and still waiting on an update on when the items will arrive, awful service.”

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Posted 3 years ago

Old Railway Line Garden Centre is rated 4.8 based on 8,973 reviews