Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 11,016 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 11,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 17th August 2026

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many staff try to push the loyalty card onto you”

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Posted 4 years ago

“Restaurant service shocking.Waited 45 minutes for toast and a Bap !!! Tea went cold whilst waiting, not even busy at the time.Not even an apology Great garden Centre but......”

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Posted 5 years ago

Hi Peter, I am sorry to hear your recent visit was not to our normal high standards. If you could give me some more information regarding the date and time you visited I'd like to look into this further to understand what happened on this occasion. You mentioned that the Restaurant was not busy at the time so I'd like to investigate why you had a 45 minute wait. I look forward to hearing from you. Regards, Joe

Posted 5 years ago

“Still not received my order of rose food”

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Posted 5 years ago

Dear Anne, I am sorry to hear you have not received your order from us and have left us a 1-star review. If you have not received your order, please can you contact us directly with your order details for us to look into this further. The courier may sometimes leave the parcel in a safe place. However if the parcel has unfortunately been lost in transit will redispatch your order immediately. We do wish that in future, if you have any issues to please contact us directly to give us chance to rectify the problem before leaving a review as unfortunate events out of our control can sometimes occur. We look forward to hearing from you with your order details for us to look into this further. Kind Regards, Old Railway Line Garden Centre

Posted 5 years ago

“Couldn’t find my car despite me waving and shouting so went back inside, click and collect should be easy, needs improvement all round”

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Posted 5 years ago

“Please don’t send requests for review when you haven’t even got the item in stock let alone the customer being able to collect it!”

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Posted 5 years ago

“I had received my order of 2 items ok and very quick in fact but one of the items was damaged. I had sent an email raising the issue but I have not received a reply as yet, expecting a replacement. Quality control should not have allowed the damaged item to be sent.”

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Posted 5 years ago

“Ordered products online. Then receive a phone call explaining they should never have been placed online. Although I had paid delivery if I now wanted them it would cost me £19.95 to deliver . Very disappointed.”

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Posted 5 years ago

“Broken plant arrived to a friend who had lost her dear mum, and was dreading her birthday! Emailed and told I could have 20% off the broken rosebush or they will replace once she has returned the item to them. So she had to be put out, and has to return the item to them, before they will replace it! Disappointing service, photo sent. Next time I’ll order via a more reputable company. :(”

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Posted 5 years ago

“I ordered some garden pots from Old Railway Line Garden Centre on Amazon, but the garden centre refused to send them unless I paid more. I couldn't believe what I was hearing. They cancelled my order without my permission. They put the pots back on Amazon at £3 more each per pot and told me to buy them again. Disgraceful. I was absolutely horrified. What an awful way to behave. I then found the pots on the garden centre's own website at the lower price and bought them again from their own website at the lower initial price. This time they sent them. What an awful palaver and really disgraceful business practises by Old Railway Line Garden Centre. Truly awful service. They should be ashamed of themselves.”

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Posted 5 years ago

“Product (garden pots at £33.95 each) was lovely but Old Railway Line Garden Centre was awful. Initially bought the pots on Amazon but the garden centre telephoned me and refused to post them unless I paid more! They cancelled the order without my permission. They put them back on Amazon at £3 more per pot. I was absolutely horrified at their behaviour. Appalling. I then bought the same pots on the garden centre's own website (at the lower price that they had initially listed on Amazon - £33.95 each) and that time that did actually send them. What an awful palaver. Disgraceful business practise by Old Railway Line Garden Centre.”

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Posted 5 years ago

“Sorry but I still have not received my order.”

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Posted 5 years ago

“You are joking I hope”

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Posted 5 years ago

“One block broken and one block different size Very poir”

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Posted 5 years ago

“Very happy with quality & service..will purchase again..”

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Posted 5 years ago

“If you don't deliver to Northern Ireland, state it on the web site or don't accept Northern Ireland addresses on your delivery page. Northern Ireland is part of the UK just incase you had forgotten.”

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Posted 5 years ago

“Delivery charge doubled the price!!”

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Posted 5 years ago

“Order cancelled as they wanted to charge me £140 delivery charge !!”

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Posted 5 years ago

“I ordered One hay basket and you sent two and charged me for 3. I returned the second one last week by “signed for” post but have yet to receive a refund for 2 items overcharged.”

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Posted 5 years ago

“Item not in stock despite the web site saying it was.”

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Posted 5 years ago

“All of my plants arrived damaged as they were not packaged securely. I am trying to rescue them.”

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Posted 5 years ago

Old Railway Line Garden Centre is rated 4.8 based on 11,016 reviews