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Old Railway Line Garden Centre Reviews

4.8 Rating 7,213 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

Company Reviews

Product Reviews

4.8

Based on 7,213 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 8th April 2024

Old Railway Line Garden Centre 5 star review on 18th January 2024

Old Railway Line Garden Centre 5 star review on 2nd January 2024

Old Railway Line Garden Centre 5 star review on 30th December 2023

Genevieve Faulds

Old Railway Line Garden Centre 5 star review on 30th December 2023

Rebecca Reuben-Williams

Old Railway Line Garden Centre 5 star review on 26th December 2023

Old Railway Line Garden Centre 5 star review on 18th December 2023

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive the items I ordered. When I enquired I was told that they had been put on a transport for delivery but had then got lost! When I asked for replacements I was told all but one had sold out. I am still waiting for a refund.”

Posted 4 years ago

“The item I ordered was a lot smaller than it looked on your site, it will not suit the purpose I wanted it for but will not be bothering to send back.”

Posted 4 years ago

“I received my order and there is a problem with the item. I have emailed but no one has got back to me”

Posted 4 years ago

“Still havent recieved my item”

Posted 4 years ago

“Have been waiting for a response!!?????”

Posted 4 years ago

“Wasn't asked if the fuzzy felt was for a girl or boy”

Posted 4 years ago

“I am still waiting for my order to arrive.”

Posted 4 years ago

Dear Tracy, I am sorry to see you have left a 1 star review. Unfortunately your order was delayed due to one of the items being out of stock which we have discussed with you. We have checked the tracking information for your parcel which states it is with your local courier and out for delivery today. We hope you are happy with your order when it arrives and if you have any further queries regarding your order please do not hesitate to contact us. Kind Regards, Graham Lewis

Posted 4 years ago

“We booked afternoon tea weeks ago. We arrived to no table reserved, we had to sort tables ourselves, moving them from an over a very full cafe. As our reservation had been missed we then waited a long time for our tea. Everyone seemed crammed in with customers having to move from their chairs to let others by. The poor waiter was excellent but obviously flustered. So very disappointing as I love the garden centre and visit frequently, but this has left me feeling I won't be wanting to return anytime soon.”

Posted 4 years ago

Good Afternoon, I'd like to take this opportunity to thank you for your feedback. We are very sorry to hear that your visit to our Railway Restaurant was not at the normal high-standards we expect. We have spoken to the kitchen and front of staff gain a further understanding of what occurred that day. The restaurant staff had reserved a table for you however unfortunately other customers ignored the reserved sign and proceeded to sit on that table. Again we apologise for the experience you received. We always strive to offer the best customer service and experience possible to ensure all customers leave happy after an enjoyable visit. We hope to see you again soon. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Graham Lewis

Posted 4 years ago

“One of the things I ordered was broken. I emailed and attached photos, nobody contacted me to apologize or replace. Won't purchase from them again. Very disappointed.”

Posted 4 years ago

Dear Paula, We are sorry to see that you have provided us with a 1 star review regarding your purchase. We also apologise for a some of the shortbread's you ordered arriving damaged. We replied to you on Thursday 21st November acknowledging and offering a solution regarding the damaged order however we did not receive a response from this matter. If you have not located the reply please check the 'junk' folder in you emails encase the email has been automatically sent there. If you would like this issue rectified please reply to the email that was sent on Thursday 21st November. Regards, Graham Lewis

Posted 4 years ago

“Product arrived damaged. Continually chasing to get this sorted but still heard nothing.”

Posted 4 years ago

Dear Mark, Many thanks for taking the time to review us. We are very sorry to see that you have left us a 1 star review. We apologise for two pieces of the BBQ shelter arriving damaged. We had organised the damaged pieces to be replaced with new sections and have continuously chased our supplier to investigate the exact date of the replacements, which also kept you informed of. However as requested we have organised the shelter to collected from you and will refund your order in full on receipt. We are sorry that you were unable to wait an additional week for the replacement parts to arrive. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Graham Lewis

Posted 4 years ago

“Unfortunately the chair I ordered and paid for was not actually in stock. Therefore, with a website not updated stock availability is poor.”

Posted 4 years ago

“Pounced on by black Labrador in car park so not good. Myself and my daughter were unloading our dogs from the car when this loose dog pounced on my daughters Jack Russell and jumped up at my daughter. It would not leave us alone and when I asked a member of staff in the car park who’s dog it was and explained how it was jumping on our dog he said it belonged to a member of staff and to take it up with him, then walked off! We grabbed it when it ran behind a car reversing then it ran off. It may well be harmless but we don’t wish to have it jumping all over us when we are getting out of the car. Needless to say we had a drink and decided to leave the store without looking around.”

Posted 4 years ago

“I ordered an ornament from you and it came smashed which I fully understand isn’t your fault and most likely happened in transit. I called the second it was delivered and reported that it was broken. I spoke to someone on the phone who told me to take photos and email them over which I did immediately. It’s been almost a week and nothing back. It cost me £52 so am waiting for either a refund or a replacement to be sent. It’s for a birthday present so would like to know asap.”

Posted 4 years ago

Dear Emma, Many thanks for taking the time to review us. We are sorry for the condition the lamb ornament arrived with you. As discussed with you yesterday, we replied to your email immediately asking whether you would prefer a replacement or a refund. As we did not receive a response, we automatically dispatched a replacement to you which should hopefully arrive with you today. Again we apologise for the inconvenience caused however we are pleased to have rectified this issue with you. We hope you are happy with the replacement when it arrives and if we can be of any further assistance please do not hesitate to get back in touch. Regards, Graham Lewis

Posted 4 years ago

“Good high quality gift in presentation box for a diamond Aniversary. Delivery right on time. Thank you”

Posted 4 years ago

“glad I was asked for a review as my partner advised not to complain speak with our feet-we will just never visit again. I have been a regular visitor. BUT Fri 28Th June 4 people inc I child came in to eat about 12.30 v busy. we ordered-I bake potato with curry of day- I noticed she crossed it off the board following my order when it came v tiny bakepotato with this bit of sauce & I small piece of chicken looked pathetic- (we just looked at each other) which my partner said sauce did not taste like chicken tikka. My grandson had sausage & mash- the sausages were white in colour with all the skin hanging off in places which looked quite frankly disgusting so I tried to remove the skin for him but he left most of it which did not surprise me. my daughter ordered the bake potatoe with just salad this came with no butter. On reflection I wish I had taken the 2 meals back and ask the staff would they want to eat it- but it was so busy. My conclusion is you have expanded the car park- lovely BUT not expanded the kitchen. our experience was awefull- so disappointing- I brought my daughter & grandson along as it was one of our favourite places to dine.- Judith Morgan-I do have a loyalty card.-look me up!!!”

Posted 4 years ago

Dear Judith, I'd like to take this opportunity to thank you for your constructive feedback. We are very sorry to hear that your visit to our Railway Restaurant was not at the normal high-standards we expect. We have spoken to the kitchen and front of staff gain a further understanding of what occurred that day. We have set processes to ensure that all food is prepared and served at the highest standard so are very disappointed to hear of your comments. Please in future let us know of any issues when you are here so we can rectify them straight away. We always strive to offer the best customer service and experience possible to ensure all customers leave happy after an enjoyable visit. We hope to see you again soon. If I can be of any further assistance in the meantime please do not hesitate to get in touch. Regards, Joe Aldworth

Posted 4 years ago

“Goods arrived damaged and awaiting response after phone call email with photos”

Posted 4 years ago

“Plants were great as usual. But it would be helpful if you could arrange to have VAT amounts displayed on your till slips so we don't have to hassle staff at check-out. In the restaurant, your staff do NOT know how to make smoothies! Half the mix was solid ice cubes, not even crushed ice. £3 for frozen water? No thanks. In any event, smoothies are normally made with a yoghurt base...not ice. What you are trying to make--unsuccessfully--is frappés. Very disappointing.”

Posted 4 years ago

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Old Railway Line Garden Centre is rated 4.8 based on 7,213 reviews