Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 9,298 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 9,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 12th September 2025

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item sent back. Specifications didn’t show sizes. Poor”

Helpful Report

Posted 3 years ago

“Paid for next day delivery . Parcel arrived 5 days later box ripped etc . Didn’t take delivery if the parcel Hermes took it away with him . Not heard anything about a refund yet”

Helpful Report

Posted 3 years ago

Dear Karen, I am sorry to hear your parcel arrived damaged and not on time. We can see from the tracking information the parcel was attempted delivery multiple times however no one was available to accept the parcel and no safe place was stated. As the parcel was refused and returned with the courier we have not been contacted by Hermes or yourself before this review. We will investigate this issue with Hermes to determine the location of the parcel. As soon as we have any information regarding the returned parcel we will contact you immediately. Kind Regards, Old Railway Line Garden Centre

Posted 3 years ago

“I ordered something as an URGENT birthday present for a child. I saw on their website that some items had an incorrect image and price point (there was a picture of a box of lindor chocolates for a pound for example). I ordered the two items I wanted and noted that I had wanted a box of chocolates too but that this and some of their other items were incorrectly labelled and priced. Instead of just sending the items I asked for, they did nothing incase I wanted to change my mind about a big box of chocolates for £1. So I am going to have to go out and buy different gifts tomorrow morning for a birthday that was today. I found 7 things that were incorrectly labelled on their website and I wasn't on that long. Poor customer service and an incorrectly labelled website. Hardly the mark of a quality trader.”

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Posted 3 years ago

“First time ordering waited for a week and a half for delivery and then the item was broken when I opened it so was disappointed.”

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Posted 3 years ago

“Placed an order paid for express delivery, that was over a week ago and still waiting on an update on when the items will arrive, awful service.”

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Posted 3 years ago

“I'm afraid I'm disappointed, I have not received my items as yet and wondering if they have got lost. I will be asking for a refund if I don't receive them any time soon.”

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Posted 3 years ago

“One of the plants I received has turned up and is practically dead.”

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Posted 3 years ago

“Received order from you but I had cancelled it”

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Posted 3 years ago

“I have not received my parcel and it was ordered on the 12th November . It said 3-5 days for delivery.”

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Posted 3 years ago

Dear Ms Corbett, I am sorry to hear you have not received your order from us and have left us a 1-star review. Looking at the tracking information for your order it appears to have been lost in transit by the couriers. We have therefore re-dispatch your order immediately and expect your order to be delivered early next week. We do wish that in future, if you have any issues to please contact us directly to give us chance to rectify the problem before leaving a review as unfortunate events out of our control can sometimes occur. If you have any further queries regarding your order please contact us privately for assistance. Kind Regards, Graham Lewis

Posted 3 years ago

“I have still not received it yet after 10 days this after paying £6.95 delivery. Have already complained.”

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Posted 3 years ago

“Too many staff try to push the loyalty card onto you”

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Posted 3 years ago

“Restaurant service shocking.Waited 45 minutes for toast and a Bap !!! Tea went cold whilst waiting, not even busy at the time.Not even an apology Great garden Centre but......”

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Posted 4 years ago

Hi Peter, I am sorry to hear your recent visit was not to our normal high standards. If you could give me some more information regarding the date and time you visited I'd like to look into this further to understand what happened on this occasion. You mentioned that the Restaurant was not busy at the time so I'd like to investigate why you had a 45 minute wait. I look forward to hearing from you. Regards, Joe

Posted 4 years ago

“Still not received my order of rose food”

Helpful Report

Posted 4 years ago

Dear Anne, I am sorry to hear you have not received your order from us and have left us a 1-star review. If you have not received your order, please can you contact us directly with your order details for us to look into this further. The courier may sometimes leave the parcel in a safe place. However if the parcel has unfortunately been lost in transit will redispatch your order immediately. We do wish that in future, if you have any issues to please contact us directly to give us chance to rectify the problem before leaving a review as unfortunate events out of our control can sometimes occur. We look forward to hearing from you with your order details for us to look into this further. Kind Regards, Old Railway Line Garden Centre

Posted 4 years ago

“Couldn’t find my car despite me waving and shouting so went back inside, click and collect should be easy, needs improvement all round”

Helpful Report

Posted 4 years ago

“Please don’t send requests for review when you haven’t even got the item in stock let alone the customer being able to collect it!”

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Posted 4 years ago

“I had received my order of 2 items ok and very quick in fact but one of the items was damaged. I had sent an email raising the issue but I have not received a reply as yet, expecting a replacement. Quality control should not have allowed the damaged item to be sent.”

Helpful Report

Posted 4 years ago

“Ordered products online. Then receive a phone call explaining they should never have been placed online. Although I had paid delivery if I now wanted them it would cost me £19.95 to deliver . Very disappointed.”

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Posted 4 years ago

“Broken plant arrived to a friend who had lost her dear mum, and was dreading her birthday! Emailed and told I could have 20% off the broken rosebush or they will replace once she has returned the item to them. So she had to be put out, and has to return the item to them, before they will replace it! Disappointing service, photo sent. Next time I’ll order via a more reputable company. :(”

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Posted 4 years ago

“I ordered some garden pots from Old Railway Line Garden Centre on Amazon, but the garden centre refused to send them unless I paid more. I couldn't believe what I was hearing. They cancelled my order without my permission. They put the pots back on Amazon at £3 more each per pot and told me to buy them again. Disgraceful. I was absolutely horrified. What an awful way to behave. I then found the pots on the garden centre's own website at the lower price and bought them again from their own website at the lower initial price. This time they sent them. What an awful palaver and really disgraceful business practises by Old Railway Line Garden Centre. Truly awful service. They should be ashamed of themselves.”

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Posted 4 years ago

“Product (garden pots at £33.95 each) was lovely but Old Railway Line Garden Centre was awful. Initially bought the pots on Amazon but the garden centre telephoned me and refused to post them unless I paid more! They cancelled the order without my permission. They put them back on Amazon at £3 more per pot. I was absolutely horrified at their behaviour. Appalling. I then bought the same pots on the garden centre's own website (at the lower price that they had initially listed on Amazon - £33.95 each) and that time that did actually send them. What an awful palaver. Disgraceful business practise by Old Railway Line Garden Centre.”

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Posted 4 years ago

Old Railway Line Garden Centre is rated 4.8 based on 9,298 reviews