The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 10 Argyll Street, London, City of Westminster
Rating: 4.87

4.9 Rating 2,747 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,747 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 35,000 patients annually. Consultant-led, the clinic offers same-day appointments from 8 locations nationwide including 4 in London. Services start at just £60.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

0800 023 4212

Email:

reception@themoleclinic.co.uk

Location:

10 Argyll Street,
London
City of Westminster
W1F 7TG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff at the Mole Clinic in Oxford Circus are absolutely fantastic. Extremely professional and friendly. It was because of a visit to the Mole Clinic that I had two irregular moles removed that came back as possibly dangerous. I now go back annually for a check and experience the same service each time.”

Helpful Report

Posted 11 years ago

“I am always pleased with the service I get”

Helpful Report

Posted 11 years ago

“I am always pleased with the service”

Helpful Report

Posted 11 years ago

“A very thorough and professional service. I would highly recommend The Mole Clinic.”

Helpful Report

Posted 11 years ago

“Although the nurses are very good, the administrative staff are generally rude and unhelpful. The overall price is quite high for the service being provided as the treatment rooms are starting to look a bit shabby and tired. This could be an excellent service if more attention is paid to detail. Maybe one of the managers should arrive as a client and go through the process?”

Helpful Report

Posted 11 years ago

“I have only been to the clinic once and I had an examination with a nurse who was very good and made me feel at ease. The reception staff on the other hand were very unprofessional. Gossiping in front of clients in a very small office is not very appropriate. During my exam it was suggested that I had a photo sent off for one of my newer moles. I agree to this and paid the fee. This was now nearly a year ago and I have not had any feedback out contact from the clinic, despite sending two emails and calling a couple of times. I actually live outside the uk at the moment and so wanted to check everything out before leaving. I am still unsure if any of my moles are problematic. At first I recommended the service to friends. But after not getting any results and no one answering my emails I have since suggested elsewhere. If anyone had any results for me I'd like to know them. Claire Douglas”

Helpful Report

Posted 11 years ago

Thank you for your review and for complimenting our screening nurse. I apologise that our reception staff could be overheard and have taken steps to ensure this does not happen again. I can confirm that your report was emailed to you the day after your consultation and apologise that you did not receive it or a replacement. A replacement has now been issued and we will contact you separately to ensure you receive it. Thank you again for your feedback. Kind regards Iain Mack, Founder & Managing Director

Posted 11 years ago

“I have now been twice to the Mole Clinic and will continue to go annually.”

Helpful Report

Posted 11 years ago

The MOLE Clinic is rated 4.9 based on 2,747 reviews