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The MOLE Clinic Reviews

4.9 Rating 2,467 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

4.9

Based on 2,467 reviews


Shipping & Delivery
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 30,000 patients annually. Consultant-led, the clinic offers same-day appointments from 6 central London locations including Harley Street. Services start at just £50.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

020 7734 1177

Email:

reception@themoleclinic.co.uk

Location:

9 Argyll Street
London
W1F 7TG

The MOLE Clinic 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We arrived at the clinic but initially thought we were at the wrong building. Our text informed us to go to number 34, in fact the entrance is at number 32. The outside needs painting. The receptionist took our names and told us to wait for our nurse. This was the last contact I had with the reception area. Our nurse Nicole was excellent, attentive, professional and friendly. I had an excellent consultation and hope this praise is passed onto her. She made me feel relaxed and settled my nerves. I returned to the waiting room and waited for a further 45 minutes while my husband had his consultation. Other staff passed me but did not acknowledge me. At one point 4 members of staff were crowded around the receptionist desk with one member of staff chewing gum and loud laughter about their shopping habits. My overall feeling was of unease and if Nicole is not available for further consultations I doubt I'd return. My husband had a different experience to me and while I was with Nicole he was greeted by one member of staff so should I return again I hope their is more consistency and professionalism around the waiting area.”

Posted 1 month ago

“Rapid, kind”

Posted 9 months ago

“Fantastic service once we were there but I had booked appointments for two people and they mucked one up so we have to travel back to London another time. It is had not been for the appointment being mucked up I would have given 5 stars”

Posted 1 year ago

“The appointment for the check was fine and the consultant was lovely. However, the clinic I went to don't offer the treatments and asked me to find a local clinic or go to their London clinic. I wasn't able to get through to the main Mole Clinic on the phone - hanging on for ages. So I emailed them and just couldn't get a straight answer. They firstly told me to ask Cambridge, and when I told them Cambridge had referred me to them, they wrote back telling me the appointments were in London. I wrote back to say I knew they were in London and I needed a quote - but by that time I had found somewhere else to do it. Telephone response is awful!”

Posted 1 year ago

“We are used to receiving a yearly skin check as we originate from Australia. The check is a one stop appointment with issues treated. I was not expecting to have to return for a further appointment with a further fee. 175 pounds for the skin check is therefore to high a price. Just for an inspection and referral to a dermatologist. Please reduce your price to reflect this.”

Posted 1 year ago

“Lovely, expert screening nurses who were kind and efficient so that’s what matters. Messy waiting room. We were told to turn up 15 mins before appointment so arrived at 8 am but no staff arrived till 8.10 so had to hunt around the building for the waiting room etc. May want to consider environment and reception staff so it doesn’t ruin a good service”

Posted 1 year ago

“The check was thorough, but if the idea is to encourage more people to undertake screening then I think that staff should stress the benefits of early detection as well as risks. I was left feeling anxious and alarmed, which I presume is not the idea.”

Posted 1 year ago

“I'm a bit puzzled with my overall experience at The Mole Clinic. I've spent £175 for a full body mole check with a Nurse and a further £60 to have 2 enlarged pictures sent to a Doctor for second opinion. They are allowed to charge the prices they want however in my opinion this is super expensive for the service I got. The Nurse who saw me was a lovely lady and she tried to answer my questions as best as she could. I've received my report and it came back as there was nothing for me to worry about however the wording used is a little bit scary so I might have to go to another clinic to get a 2nd opinion. It's a bit of a shame. It feels like if I went to the NHS to raise this they probably wouldn't care but if I go to a private clinic I'm going to be charged loads for some vague answers.”

Posted 1 year ago

“Very thorough, and good to put your mind at rest, but was slightly let down when the nurse asked if she could take a photo of a potential problem. It was only on saying goodbye that they asked me for £30 for the photo and analysis. I wouldn't have minded if this was made clear upfront, but came as a bit of a surprise.”

Posted 2 years ago

“I was feeling rather nervous. I was told to wait, which I did but only for a few moments. I arrived a few minutes early. The nurse took necessary information quickly. She examined, and photographed the large mole that is growing on my thigh. She said it did not look malignant to her. My relief was palpable. She told me that I would get the report within three days. I left the building 5 minutes after I arrived. I was with the nurse approximately 3. I feel the I could have been given some support about skin care, or some psychoeducation relating to my age, best creams and some strategic planning about how to avoid damage. A wasted opportunity. No toilet paper in the loo.”

Posted 2 years ago

“It’s a good business idea and it is sad that they can do the job any GP in Britain should be able to do. £ 50 for checking one mole and taking photos of it seems a lot for 10 minutes. However it is a service and who can afford it should consider it.n”

Posted 2 years ago

“I found the service to be professional and very helpful. However,they are expensive. I think charging £145 for a full body mole check and then having to pay further fees to get the mole checked again by a dermatologist is too much. (£30 per mole) There should be one fixed price. Also if they find odd looking Moles you can be passed on to their expert mole Doctors but again you have to pay another £145 plus extras to remove the odd moles.(the extra fees can soon pile up unfortunately) However you can just give the report to your Gp and the clinic makes this very clear indeed. I found having the report to give to my Gp made my Gp definitely act quickly,without the report maybe some Gp,s might be reluctant to write a referral.So on balance, I do think their protocol of Nurse inspection first(£145)plus £30 for each “possible”odd mole is wrong. At these prices we should be able to see a dermatologist at the very first consultation.”

Posted 5 years ago

Thank you for reviewing our service and I am pleased you found it ‘professional and very helpful’. I am sorry that you found our service ‘expensive’. Given the importance of early diagnosis of skin cancer, our mission is to provide the highest quality, consultant-led service as quickly as possible. Our service structure and pricing, which is reflective of private sector costs, help ensure we succeed in our mission. Some of our patients do take their MOLE Clinic Screening Reports to their NHS GP hoping for a referral to an NHS Dermatologist and we encourage them to do so if they are unable to see a MOLE Clinic dermatologist. I am glad your NHS GP responded to your needs appropriately, as indeed most do. However, we are aware of a number of our patients who were not referred to a dermatologist by their NHS GP – resulting, in at least one case, in tragic consequences. I hope that we can continue to be of service to you in the future. Iain Mack, Founder & MD, The MOLE Clinic.

Posted 5 years ago

“It provided a measure of reassurance in a fast timescale.”

Posted 6 years ago

“I really liked Sandra. She was friendly and kind. However, I received an email and phone call very quickly after my appt. requesting that I ring to discuss the results. This caused me great concern as I began to assume they must have been suspicious. But it was just to tell me to rebook in a months time. I queried this and they confirmed that my mole wasn't suspicious but it needed to be checked in a month. I would like to have been told of this before my first appt because instead of being £45 for a mole check, it becomes £80. I cam to the mole Clinic because the £45 was an affordable way to check a mole.”

Posted 6 years ago

Thank you for reviewing our service. Most moles we image and diagnose as typical, requiring no further action. However, If we image a mole and diagnose it as mildly atypical and its history is uncertain, we may recommend that the mole is re-imaged in the future to determine whether it is stable or changing. Most moles are subsequently confirmed as stable and an unnecessary removal avoided. However, some are subsequently confirmed as changing and removal can confirm an early, life-threatening melanoma. I hope this helps clarify matters for you. Kind regards, Iain Mack, Founder and MD, The MOLE Clinic.

Posted 6 years ago

“I was pleased to get an appointment the next day as I was concerned about two moles that I have.”

Posted 7 years ago

“My telephone experience (with Tom) was efficient but quite impersonal. He seemed more concerned with taking payment than assisting in the process of confirming private health insurance coverage.”

Posted 7 years ago

“Clean, professional, good reception service, fast”

Posted 7 years ago

“It is a good service but very expensive considering you are examined by a nurse (not a doctor) and for the amount of time you actually spend with the nurse.”

Posted 7 years ago

Thank you for reviewing our service as 'good'. Please rest assured that our nurses have considerably more training, experience and support in skin cancer screening than most GPs and always spend as much time as required with any particular patient. This is reflected in the high quality of our service as well as our prices, which most patients regard as good value for money. Kind regards, Iain Mack, Founder & MD, The MOLE Clinic.

Posted 7 years ago

“I found the actual assessment good and reassuring. The nurse was efficient and checked everything. However, I was a little disappointed that I was not seen until over 30 mins after my allotted appointment time (having already arrived 10 minutes early, as requested), and then my 45 minute assessment ended up being whizzed through in around 20-25 minutes, presumably because things were running behind. Things felt a little rushed after a long wait. The nurse was good and I was able to get everything checked, but I feel that with the costs involved things could have been a little smoother.”

Posted 7 years ago

Thank you for reviewing our service and for the complimentary comments. I am sorry you were kept waiting 30 minutes. Our nurses are normally very prompt but occasionally a patient has exceptional needs resulting in their appointment taking longer than expected. I hope you were not inconvenienced too much and I appreciate your patience on this occasion. Kind regards, Iain Mack, Founder & MD, The MOLE Clinic.

Posted 7 years ago

“Way to expensive- £35 per picture? And scaremongering too, not sure how often the word 'cancer' was used in a normal check-up. Overall grateful that the service exists (where else could I go) but overpriced.”

Posted 8 years ago

Thank you for reviewing our service. Our screening nurses provide our patients with an option of having a 'picture' taken of any mole which is clinically abnormal. An illuminated microscope is used to take the image, which is then diagnosed by a skin specialist as a priority. We charge £35 for that specialist diagnosis, which most patients regard as good value, and I am sorry if you find that charge expensive. As an alternative, we can provide a letter for you to take to your GP for such moles without charge. When screening patients, our nurses also provide education in relation to skin cancer causes and prevention. Again, most of our patients appreciate this provision, and I am sorry if you found our use of the word 'cancer' an issue. Please do not hesitate to contact me if you would like to discuss further and we look forward to seeing you in the future. Kind regards, Iain Mack Founder & MD The MOLE Clinic

Posted 8 years ago

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The MOLE Clinic is rated 4.9 based on 2,467 reviews