I have only been to the clinic once and I had an examination with a nurse who was very good and made me feel at ease. The reception staff on the other hand were very unprofessional. Gossiping in front of clients in a very small office is not very appropriate. During my exam it was suggested that I had a photo sent off for one of my newer moles. I agree to this and paid the fee. This was now nearly a year ago and I have not had any feedback out contact from the clinic, despite sending two emails and calling a couple of times. I actually live outside the uk at the moment and so wanted to check everything out before leaving. I am still unsure if any of my moles are problematic. At first I recommended the service to friends. But after not getting any results and no one answering my emails I have since suggested elsewhere. If anyone had any results for me I'd like to know them. Claire Douglas