The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 10 Argyll Street, London, City of Westminster
Rating: 4.87

4.9 Rating 2,732 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,732 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 35,000 patients annually. Consultant-led, the clinic offers same-day appointments from 8 locations nationwide including 4 in London. Services start at just £60.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

0800 023 4212

Email:

reception@themoleclinic.co.uk

Location:

10 Argyll Street,
London
City of Westminster
W1F 7TG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the whole experience. The booking process was easy and I was able to secure an appointment within the same week. The practitioner was thorough, put me at ease and explained everything very clearly. My results were back before I had left the clinic. This is such an easy check to have that I would encourage everyone to make the most of this service.”

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Posted 11 years ago

“Easy on-line booking system and email confirmation. My second annual visit and received a timely reminder to book. On arrival Reception friendly and efficient and the whole body check carried out very thoroughly by the nurse. I also used the Telederm process and the results of that and the Clinic's report came through very promptly and well within the anticipated timescale. I have and would recommend the services of The Mole Clinic.”

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Posted 11 years ago

“I have always received great service from the MOLE Clinic, the appointments always run on time and the staff are very friendly. You can discuss any concerns or questions and you are also provided with simple and useful information about what to look out for and how often you should come back for a check up. Very easy to use and a very worthwile service.”

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Posted 11 years ago

“Punctuality was excellent. The investigation was thorough and very sympathetic, explanations comprehensive and comprehensible!”

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Posted 11 years ago

“Extremely professional, efficient and friendly.”

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Posted 11 years ago

“A very simple procedure and fast diagnosis kept concerns to a minimum.”

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Posted 11 years ago

“Excellent, commonsense advice. And a very reassuring approach - as someone with a lot of moles, I am nervous about having them checked - but it definitely makes sense to do this. Would highly recommend.”

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Posted 11 years ago

“I am afraid that whilst Anna was very professional I was not at all impressed with what you actually got for the large sum of money I paid. I was expecting a full body scan where all of my moles were recorded and measured so if I came again you would be able to see if any had grown. I had one that needed further investigation for which I was charged an additional fee for a mole to be photographed on an iphone (!) and which was then stated to have a secondary diagnosis of melanoma. I called my insurers only to be told that Dr Gittins who was the person who did the 'in-depth' inspection of the mole was not a recognised dermatologist and that I needed to go to my GP for a referral. This I did yesterday and the minor surgeries surgeon had a look at it and said it most certainly wasn't suspected melanoma but because that was what your report stated he couldn't remove it if I wanted it to be removed. In essence I feel like I have wasted £170 on a 30 minute consultation which has given me no value whatsoever.”

Helpful Report

Posted 11 years ago

Thank you for reviewing our service. Our MOLECheck service is advertised as a 'top to toe' assessment of all your moles by a screening nurse to identify any suspect for skin cancer - a highly effective initial step for skin cancer detection. Our TELEDerm service uses an iPhone camera and compatible Dermatoscope to capture a high quality image beneath the surface of a suspect lesion - a highly effective second step in skin cancer detection. TELEDerm images are diagnosed by GMC registered GPs, who are also skin and dermoscopy specialists, and their reports are accepted by major insurers as a referral to a dermatologist - your insurer should not therefore have requested an additional referral by your GP. A 'secondary diagnosis' of melanoma means that a lesion is unlikely to be melanoma, but melanoma cannot be ruled out and the lesion should therefore be examined and possibly excised by a dermatologist. Our aim is to meet or exceed our client's expectations, and we achieve this for the vast majority of our clients, so I do hope the above helps clarify matters for you. If you require further clarification, please do not hesitate to contact me. Kind regards, Iain Mack, Founder & MD.

Posted 11 years ago

“I found the Mole Clinic very friendly and informative and efficient, I would recommend everyone to go for regular check ups.”

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Posted 11 years ago

“This is the 2nd time that I have attended the Mole Clinic. They have had a technical update since my last visit and had no details for me. However, I completed the questionnaire which is very easy and the few minor details were asked of me in a professional way. The young lady doing the actual checking is very professional also. The main reason for attending the Mole Clinic is 'Peace of Mind.' Not just from my own personal point of view - I lived in South Africa for 8 years - but also because my female neighbour - who has never stepped outside of the U.K. - has Melanoma and had one mole on her nose removed and a mole on her back removed - the surgeons had to go down about 1 and half inches and she was incapacitated for 3 months - no lifting etc. It is recommended that you have a check each year but even if you check every 2 years - you really should attend to check all of your moles. All my moles and sun spots were O.K. by the way - so something less to worry about. June.x.”

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Posted 11 years ago

“Quick, professional and extremely helpful - answered all questions and even double checked moles when I had doubts.”

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Posted 11 years ago

“When anxious after noticing a mole which seemed to have changed or just appeared the most important thing was to get it seen by experts as soon as possible. This was achieved by hearing about the mole clinic,who then gave me an appointment.I also went on the waiting list for a cancellation,which I got for the following day. My results were incredibly quick . A very worthwhile clinic and a very pleasant office.”

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Posted 11 years ago

“Quick and efficient - my report came through the following day indicating that one of my moles needed further attention. My doctor immediately referred me to a dermatologist for further investigation.”

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Posted 11 years ago

“This is a fabulous service I was concerned about a few moles and mysterious pimples but didn't go to the GP because I was afraid it would just be brushed aside. The mole clinic is convenient (even though I live in Preston) efficient and very thorough. It gave me great peace of mind to know that I had been checked by people with specialist knowledge. Even though all the pimples and moles I was concerned about were fine they did have concerns about a mole which I hadn't even noticed and this has been monitored by a dermatologist and given the all clear. I will return for a yearly check up and have been encouraging all my friends to attend.”

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Posted 11 years ago

“I've had an annual mole check at the Mole Clinic for over five years now and they offer a fantastic service. They are always on time, very friendly, and the full mole check offers real assurance for me as well as valuable advice. I was recently worried about a particular mole and they could give a one-mole check appointment within 24 hrs. Their pricing is good value. I fully recommend them.”

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Posted 11 years ago

“Very Friendly and efficient. Results were back within hours.”

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Posted 11 years ago

“Very professional staff! put my mind at ease and gave lots of advice about what to look out for in terms of suspect moles! Would recommend to anyone worried about skin cancer.”

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Posted 11 years ago

“Great, very friendly and professional service.”

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Posted 11 years ago

“Excellent and clear treatment; the nurse had great expertise and the report was swiftly sent, and well presented.”

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Posted 11 years ago

“Very efficient and helpful service and I was able to make an appointment easily online. Not cheap, but worth it for a thorough consultation. Would recommend.”

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Posted 11 years ago

The MOLE Clinic is rated 4.9 based on 2,732 reviews