The Luxury Wood Company Reviews

4.5 Rating 4,854 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is excellent quality delivered very promptly”

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Posted 7 years ago

Thank you Stephen, the positive feedback is very welcome!

Posted 7 years ago

“Great product no need to build a log store already on palet put straight in dry store just unwrap and use brilliant!! I will Be using again.”

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Posted 7 years ago

Thank you Allan, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“"\"Excellent products plus excellent service. Our order was delivered absolutely bang on the time of day it was promised.\""”

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Posted 7 years ago

Thank you James, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Fantastic service, the driver reversed right into our garage to put the wood where we wanted. Great product. Clean wood, smells lovely and burns really well”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Excellent quality wood at a great price.”

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Posted 7 years ago

Thank you Dawn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Easy to order very pleasant lady on the phone Delivery man really helpful Logs as good as ever”

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Posted 7 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Quick efficient delivery - well stacked and dried useful pallet.”

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Posted 7 years ago

Thank you Michael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Both the delivery and the quality of the logs, being in a crate covered with a plastic sheet the logs burned well when used.”

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Posted 7 years ago

Thank you Adrian, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“A speedy response to my order. The logs are of a good quality and the company that delivered them should be pleased with their driver - a really helpful, pleasant gentleman. The price paid was well worth it!”

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Posted 7 years ago

Thank you Gerwyn, the positive feedback is very welcome!

Posted 7 years ago

“Excellent wood - ideal size & burns very well; delivery was very good & to exactly where I wanted it.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Delivery arrived on time, driver very helpful, quality of the wood is excellent.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Good delivery time, well packed! Waiting for winter to try it!”

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Posted 7 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“I have just taken delivery of the combo half crate Peat and half crate wood. I have an annual delivery 4 times now. I have had both Peat and hardwood logs before, but went for the combo this year as a top up. As always the quality us absolutely top notch and would not hesitate to recommend both the products and the company. What made the experience more enjoyable this year was the fact I had to ask a few questions instead of just ordering. My queries were answered by Dayana, who, not only handled the order personally from start to finish, but did so very professionally and with great humour. She is an absolute credit to an excellent company. Thank you, I shall be back next year”

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Posted 7 years ago

Thank you Davey, , your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Best delivery experience yet this time and the wood as always is fantastic quality.”

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Posted 7 years ago

Thank you , and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“xxxxxxxxxxxxxxxxxxxxxxxxxx”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Excellent kiln dried logs with good value for money”

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Posted 7 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Very good product. We were contacted and asked where we wanted the pallet put when they arrived. Thank you.”

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Posted 7 years ago

Thank you Bryan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Excellent service, quick delivery, your briquettes made of bark are amazing, they kept our wood burner warm for over 12 hours !!!!”

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Posted 7 years ago

Thank you Margaret, the positive feedback is very welcome!

Posted 7 years ago

“Order was delivered promptly, on the day that it was supposed to arrive. Customer services were helpful with my question regarding delivery. The driver was extremely helpful in taking the pallet in to the garage. Will definitely be ordering again from the Luxury Wood Company.”

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Posted 7 years ago

Thank you , your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“A very efficient service and a generous supply of well-dried wood.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,854 reviews