The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,854 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lovely dry wood /quick delivery/well sized/great price/i am a regular customer”

Helpful Report

Posted 7 years ago

Thank you Kevin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Great value, very pleased with cobbles great shades, prompt delivery”

Helpful Report

Posted 7 years ago

Thank you Andrew, the positive feedback is very welcome!

Posted 7 years ago

“Friendly,very helpful good service logs good value thanks to dayana and team”

Helpful Report

Posted 7 years ago

We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Large crate of wood was exactly as described and delivered on time. Thank you!”

Helpful Report

Posted 7 years ago

Thank you Kathleen, your positive feedback is very valuable for us.

Posted 7 years ago

“Good product for a good price. Delivered on time. Easy to assemble. Looks good in my back yard.”

Helpful Report

Posted 7 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“As per previous years, my order came very quickly and the wood was of a high standard. The pieces are all uniform in size which makes stacking them much easier (and they look good too!) I order the ash as it seems to burn very well and long. Have recommended to my neighbour who has also placed an order. Will be back for more next year.”

Helpful Report

Posted 7 years ago

We are very happy to hear that you love our products.

Posted 7 years ago

“The team are very efficient, especially Dayana a very polite and helpful lady, helped us put together a pallet within our budget, just received our third winter order of wood and heat logs, burns a treat plenty of heat 🔥 Just what we want on a cold night, with the dog stretched out in pole position. The delivery driver, same guy for three years very good 😊 put our pallet down the sloping drive way and into the garage ready to be off loaded by us, what can I say top man. I would definitely recommend this wood company five stars.”

Helpful Report

Posted 7 years ago

Thank you Dawn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“I ordered a full crate of ash logs and they were delivered quickly and the delivery firm were very helpful”

Helpful Report

Posted 7 years ago

We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Excellent website, very good customer service and great wood.”

Helpful Report

Posted 7 years ago

Thank you Steve, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Consistent with product quality, delivery and service in general.”

Helpful Report

Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very helpful answering enquiries. Good quality product. Good delivery service.”

Helpful Report

Posted 7 years ago

Thank you Anthony, your positive feedback is very valuable for us.

Posted 7 years ago

“As always very happy with the wood quality. Burns well and gives out a lot of heat. Delivery was good as well with the driver bringing the pallet onto the drive.”

Helpful Report

Posted 7 years ago

We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Excellent service. Good value for money.”

Helpful Report

Posted 7 years ago

Thank you Joan, your positive feedback is very valuable for us.

Posted 7 years ago

“Delivery made on time with a phone call to let us know when it would be arriving. Wayne the delivery driver was brilliant in getting the delivery to exactly where we wanted it.”

Helpful Report

Posted 7 years ago

Thank you Mike, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Perfect delivery. Great communication from the driver. 1st time we've used you and very happy with the logs and service”

Helpful Report

Posted 7 years ago

We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Good service, as ever!”

Helpful Report

Posted 7 years ago

Thank you Lloyd, the positive feedback is very welcome!

Posted 7 years ago

“As before very efficient ,helpful,delivered when told & good ! Dry !! Logs crated up very well ,thank you”

Helpful Report

Posted 7 years ago

Thank you Ian, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Very good. All went smoothly”

Helpful Report

Posted 7 years ago

Thank you Tony, the positive feedback is very welcome!

Posted 7 years ago

“Excellent seasoned ash. Arrived in a large Crete (That now has been made into a wood store) Very polite and helpful man arranged the delivery date with me and the driver also called in advance. Price was also the best I could find. I'll be using them again for sure.”

Helpful Report

Posted 7 years ago

Thank you Brian, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Simple order, fast delivery, exactly as described - what's not to like ? :)”

Helpful Report

Posted 7 years ago

Thank you Edward, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,854 reviews