The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,854 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service this time,haulage company spot on,as was your customer service thank you”

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Posted 8 years ago

Thank you Karen, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“We ordered the 70 nets of Ash kiln dried logs. The delivery was actually too quick for us, we had to delay it by a few days, but the delivery company were fine with that. The logs look to be the same great quality as we have come to expect. Great service, great product. We don't plan to go anywhere else for our logs.”

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Posted 8 years ago

Thank you , your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Quick & Easy”

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Posted 8 years ago

“Excellent, competitively-priced kiln-dried ash logs. I've tried 5 other suppliers over the years, but always come back to Luxury Wood, who never disappoint in terms of quality. I have had problems with delivery from their local supplier in the past (inappropriate vehicles, not being told when they were coming, etc) - but this time I contacted Dayana at the Luxury Wood office and she managed to arrange the first-ever perfect delivery! Now even more reason to stick with them! Christmas bonus for Dayana?”

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Posted 8 years ago

Thank you , your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Excellent service, with a helpful, polite delivery driver”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“I ordered a big load of ash logs in nets - 50 nets! They were delivered quickly and neatly positioned in the road close to my front door so that we could unload them quickly. The logs are excellent - all cut to an equal length and chopped into a good range of sizes and shapes which makes it fairly easy to build an Alpine-style wood pile all along an exterior wall, sheltered from rain. Ash burns slowly and gives out a lot of heat. It's a sweaty job shifting all the nets and building the log pile, but worth it.”

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Posted 8 years ago

Thank you Cary, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Wood pallet recieved on time and intact. All as expected and in good condition. Many thanks. Sam”

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Posted 8 years ago

Thank you Sam, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“We were kept up to date with the delivery time. The wood was delivered within the time slot. The logs were of a very good quality.”

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Posted 8 years ago

Thank you Steve, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Great product and at a good price. I will be using again.”

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Posted 8 years ago

Thank you Daniel, the positive feedback is very welcome!

Posted 8 years ago

“The website is easy to follow and clear, concise instructions to complete an order. Delivery was made well within the period specified. The wood itself appears to be of the high standard specified in the website details.”

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Posted 8 years ago

Thank you Alan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“First time I have used them and I am very happy with the product and service...logs packed tight!”

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Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Delivery was arranged perfectly. The staff were really helpful. The delivery arrived early in the morning so it gave me plenty of time to store it. The price very good value. Today is the 3rd September and we have the wood burner on, the oak logs are fantastic. We will definitely use this company again. Christopher”

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Posted 8 years ago

Thank you Christopher, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Quick delivery, great packaging and product as advertised.”

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Posted 8 years ago

Thank you Ioannis, the positive feedback is very welcome!

Posted 8 years ago

“From the initial phone call to the delivery everyone was very pleasant and helpful. The delivery driver was extremely helpful in squeezing a quart into a pint pot as the expression goes when space is limited. Thank you all very much”

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Posted 8 years ago

Thank you Virginia, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“The delivery came very quickly, did manage to get the crate partly up my gravel driveway which helped me a lot. Thankyou”

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Posted 8 years ago

Thank you Samantha, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Good job as always. Not tried the new wood yet, but reasonably confident it will fire up.”

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Posted 8 years ago

Thank you Daniel, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Quick and efficient service.”

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Posted 8 years ago

Thank you David, the positive feedback is very welcome!

Posted 8 years ago

“Placed an order for a crate of kiln dried ash to take advantage of the early bird offer. After ordering I looked at reviews and was shocked to see the negative reviews with respect to the delivery agents. I needn't have worried though, our driver was very good and we experienced no problems at all, as with all our previous orders.”

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Posted 8 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“The ash wood that I have came in nets which for me is very handy due to the fact that I live on a street with rather steep slop this is our second purchase and from the looks it is up to the quality of the first order, the delivery driver again was the same man and he was extremely helpful using his pallet truck he placed it at the bottom of my drive again which is on a slope I have no problem in recommending this company long may the quality continue”

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Posted 8 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“I am happy with my delivery. A suggestion... how about introducing a loyalty discount for existing customers, so that we don't have to absorb so much of any price increases going forward?”

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Posted 8 years ago

Thank you Ryan, your positive feedback is very valuable for us. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,854 reviews