The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,854 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time and the right day very good company to deal with”

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Posted 8 years ago

Thank you Maldwyn, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Very pleased with the wood delivered. Just a little disappointed that I didn't get any freebies this time????”

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Posted 8 years ago

Thank you Linda, the positive feedback is very welcome! I assume that you have placed your previous order during one of our freebie sales, makes sure to check with our team when placing a future order for freebies offers avilable.

Posted 8 years ago

“High quality kiln dried logs at a sensible price. Some people might think it's an expensive way to buy logs, but burning efficiency is much higher and consistent. Brilliant as always.”

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Posted 8 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Very good customer care excellent service.”

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Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that our customer service is on an excellent level.

Posted 8 years ago

“Making the order for the type of log I required was simple as the staff were very helpful. The delivery date was on time and the driver very helpful in placing the logs exactly where I wanted them. thank you for your efficient service.”

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Posted 8 years ago

Thank you Frederick, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Order expedited quickly and efficiently. Have used Luxury Wood before and had no problems. Wood (Ash) was an excellent burn, but have not started using of this months delivery. Office staff are very helpful if one needs to speak with them. They kept me notified of delivery times and date. Delivery driver equally efficient, helpful and pleasant. I will use Luxury Wood again and also recommend them.”

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Posted 8 years ago

Thank you Dianne, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“I have been a customer for many years and have always found your Kiln Dried Logs very good. Not only do they burn for longer at a higher heat, but also do not leave residue in the chimney. The delivery service is also excellent.”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“Very efficient company and all logs are perfect size and delivered exactly as expected within timescales. Highly recommend.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“The product delivered was as described on the web site, it was delivered within 4 days and guide time was given for delivery. Well done”

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Posted 8 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Great service , will use again next year . Thanks”

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Posted 8 years ago

Thank you Mark, the positive feedback is very welcome!

Posted 8 years ago

“Excellent product and the delivery man was exceptionally helpful :)”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“very good service and communication,the wood arrived on time without any problems very pleased”

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Posted 8 years ago

Thank you Michael, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Good quality wood as before excellant delivery service. there's not a lot to say when you've found a high quality dependable supplier other than buying bulk suits me and I'll be back for more this time next year.”

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Posted 8 years ago

Thank you Graham, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Promt delivery, all the wood was very dry & cut into uniform sizes”

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Posted 8 years ago

Thank you John, the positive feedback is very welcome!

Posted 8 years ago

“The order is dealt with efficiently. The crate of super quality kiln dried timber arrives on the appointed day. The packaging is unbelievable - PACKED NEATLY INTO A STURDY CRATE AND WRAPPED FOR PROTECTION WITH CLING FILM AND POLYTHENE. I used all of the materials from dismantling the crate and made a picket fence for my garden.”

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Posted 8 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“The customer service was very good and also the product came with all the relevant parts and was very easy to put together. looks brilliant and takes a lot of wood.”

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Posted 8 years ago

Thank you Michael, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“The logs arrived as scheduled although I have not used any yet the ash appears to be first class and dry plenty of them for a decent price I will certainly revue later once winter kicks in although from what I can see the quality looks excellent”

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Posted 8 years ago

Thank you Brian, the positive feedback is very welcome!

Posted 8 years ago

“This product is great value for money and really throws out the heat, and Eco-friendly too. My issue with delivery was responded to quickly and helpfully; I will definitely be buying from this company again.”

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Posted 8 years ago

“Great quality logs with expert delivery Aaron Logistics move the log pallet from roadside to the top of my very steep and long drive using a motorised pallet trolley so as good as your logs are I wouldn't take delivery without them.”

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Posted 8 years ago

Thank you Geoff, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our delivery service is on an excellent level.

Posted 8 years ago

“I have bought kiln dried logs for the second year running from luxury wood the quality and value for ready to use logs is excellent.”

The Luxury Wood Company 5 star review on 19th August 2017

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Posted 8 years ago

Thank you Leonard, the positive feedback is very welcome!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,854 reviews