The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called Luxury Wood Company as I needed to ask a question. My query was dealt with in polite and helpful manner. I then placed my order online. The courier who made the delivery was also very helpful and my purchase was completed efficiently and without problems. This is the 2nd purchase I have made with this company and I definitely recommend them. I shall be buying from them again.”

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Posted 6 years ago

Thank you Evelyn, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“You get what it says on the tin. Good quality and well packaged”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“I had a complaint regarding the delivery of my order but this was hastily ameliorated to my satisfaction after contacting the company.”

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Posted 6 years ago

Hello Elizabeth, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“I've been using this company for years now. Delivery is usually quite quick and the wood is always good and burns well. I always get large pallets which are filled to overflowing. Excellent company and definitely recommended.”

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Posted 6 years ago

Thank you Stephen, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Had a small problem which was dealt with quickly and in a very professional manner.”

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Posted 6 years ago

Thank you Brian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“It was simple to order by phone as I had spome queries that couldn't be answered online. The delivery was on time, with a helpful delivery driver. Overall, great service throughout.”

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Posted 6 years ago

Thank you Simon, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“easy ordering quick delivery”

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Posted 6 years ago

Thank you George, the positive feedback is very welcome!

Posted 6 years ago

“As usual great service prompt delivery and great quality”

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Posted 6 years ago

Thank you Gary, the positive feedback is very welcome!

Posted 6 years ago

Thank you Gary, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Prompt delivery. Excellent product. Thank you.”

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Posted 6 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Best ash wood for log burner. Not cheap but seasoned and dry as described and delivered within a couple of days ordering. A company you can trust”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Speedy delivery good customer service great safe packaging”

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Posted 6 years ago

Thank you Martin, the positive feedback is very welcome!

Posted 6 years ago

“Great pallet of wood Great service and prompt delivery of the wood.”

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Posted 6 years ago

Thank you Sara, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good and helpful,, been using this company for 4 years now,,,,no complaints,,,thanks”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Value for money high quality logs delivered promptly”

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Posted 6 years ago

Thank you Tim, the positive feedback is very welcome!

Posted 6 years ago

“Efficient service. Good Logs. have been using for 3 years and no complaints”

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Posted 6 years ago

Thank you Elizabeth, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Good quality wood, at a competitive price delivered promptly, and well packaged.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Every thing promised by this company was fulfilled from the quality of the product,packaging and delivery. Have used another supplier previously and these are better value as well as everything else.”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Quick despatch by Luxury Wood and very quick and efficient delivery by Inter County, a local Pallex company. Driver went out of his way to be helpful. Excellent service.”

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Posted 6 years ago

Thank you Colin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Buying process really simple & Delivery hassle free - Pallett company were very helpful & friendly. Heat logs are fab - long burn with great heat output. Overall very pleased - 👌”

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Posted 6 years ago

Thank you Leo, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very pleas d with the efficiency and.speed with which the logs were dispatched and delivered.”

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Posted 6 years ago

Thank you Gilbert, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews