The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and excellent service Conwy”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Great products”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Order arrived on. Time pity I was the last drop off”

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Posted 6 years ago

Thank you Maldwyn, the positive feedback is very welcome!

Posted 6 years ago

“Ordering on line is easy. The delivery company gives a date that they kept ,the driver was polite & helpful& most importantly the crate is packed very fully & the wood burns beautifully. If the delivery firm could give a morning or afternoon delivery time rather than the whole day it would be perfect”

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Posted 6 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Good quality logs, well packed and good quantity in the paĺlet. Very helpful delivery company held the logs for two days until the weather improved.”

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Posted 6 years ago

Thank you Jane, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good service ,”

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Posted 6 years ago

Thank you Larry, the positive feedback is very welcome!

Posted 6 years ago

“the kiln dried logs are very good and delivery was prompt”

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Posted 6 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 6 years ago

“I've ordered crates of Logs from Luxury Wood twice, both times I've been impressed by the delivery times, and quality of wood. I imagine I'll be ordering my logs from them every winter.”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Thank you for your service and an extra thanks to the most recent delivery man who was most helpful in difficult conditions. Michael”

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Posted 6 years ago

Thank you Michael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“The ordering process was easy from start to finish. The delivery was as requested and was given a phone call just prior to delivery. Would definitely recommend and use again.”

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Posted 6 years ago

Thank you Frank, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“convenient, quick and keeps us warm for the Winter!”

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Posted 6 years ago

Thank you Paul, the positive feedback is very welcome!

Posted 6 years ago

“Excellent quality. Ordered a full pallet of kiln dried ash. First time I have bought this. Previously half and half pallets. The wood is great and very little moisture content. Delivery was also simple with carrier able to manoeuvre pallet into my garage. Would recommend to anyone.”

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Posted 6 years ago

Thank you Guy, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Excellent - quick delivery and great quality”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Excellent service and value”

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Posted 6 years ago

Thank you Robin, the positive feedback is very welcome!

Posted 6 years ago

“Great service and good quality product”

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Posted 6 years ago

Thank you Emma, the positive feedback is very welcome!

Posted 6 years ago

“Logs were well packaged and free gift included. Delivery was made as arranged following call from haulage firm several days earlier. Haulage firm used were very good and much better than others who have delivered similar items.”

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Posted 6 years ago

Thank you Debby, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Great job as always. Nothing better that a real fire @ Christmas. Thanks again Nick”

The Luxury Wood Company 5 star review on 17th December 2018

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Posted 6 years ago

Thank you Nicholas, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“We have had the hardwood logs twice from the Luxury wood company and on both occasions have been delighted with their products and their care and respect to their customer.”

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Posted 6 years ago

Thank you Olwyn, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Delivered on day agreed. Well packed in crate that can be used for kindling. Logs packed tightly so whoever did it is very good at jigsaw puzzles. No gaps! Helpful delivery driver.”

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Posted 6 years ago

Thank you Barry, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Excellent service, from the initial order, to the company calling to keep us informed of the progress of the order, to the courier delivering the wood. The driver went one step further by helping to rearrange the storage space in the garage. Additionally my chimney sweep tested the moisture of the wood ( part of his service) & remarked that it was showing 9% moisture, the best he had measured all day. So well done everyone, I'll be ordering from you again.”

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Posted 6 years ago

Thank you Concetta, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews