The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and service”

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Posted 6 years ago

Thank you Denise, the positive feedback is very welcome!

Posted 6 years ago

“Your service was excellent (as usual); and because we needed the delivery date to be deferred by a few days, Dayana was especially helpful in making the necessary arrangements. Thank you and Season's Greetings to all! B. Hullah”

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Posted 6 years ago

Thank you Brian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“I'm a repeat customer simply because its the best value and service for heat logs.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Brilliant company , have been using them for a couple of years. Their delivery time was excellent, the driver contacted me before hand and put the pallet in the garage. Also had some extras such as kindling,firefighters and even a gas lighter. Try them you won’t be disappointed. I use their kiln dried wood which burns without too much mess.”

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Posted 6 years ago

Thank you Jeffrey, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Excellent service, quick delivery 👍🏽”

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Posted 6 years ago

Thank you Trevor, the positive feedback is very welcome!

Posted 6 years ago

“Ordered a pallet of kiln dried beech logs on a Monday and delivered the following Monday brilliant service and best logs we have ever had top marks to Luxury Wood Company. One problem However logs are so good we hate burning them also many thanks for the ten free bags of kindling wood 10/10”

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Posted 6 years ago

Thank you Colin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Exactly as ordered, friendly and helpful communications well done thanks, Chris”

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Posted 6 years ago

Thank you Christopher, the positive feedback is very welcome!

Posted 6 years ago

“Very good company - the hardwood briquettes produce so much heat!!”

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Posted 6 years ago

Thank you Philip, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Order place and delivered in good time - call prior to drop off and order left in location requested. Packed in good order and covered to protect from rain, could not have asked for more.”

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Posted 6 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Great quality wood and friendly helpful staff”

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Posted 6 years ago

Thank you Stephen, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good dry wood delivered quickly.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Great logs- tightly packed on the crate and really good delivery with helpful delivery drivers. The delivery company held the logs 3 days in covered storage and delivered on the day I could deal with them. Great experience start to finish. Bought before and would buy again.”

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Posted 6 years ago

Thank you Simon, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Tried birch this time good mixture of different sizes of logs no twigs. Will order again”

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Posted 6 years ago

Thank you Tony, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Great service and best companion set I've bought. Thanks”

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Posted 6 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 6 years ago

“I was recommended to try the heat logs and I am certainly not disappointed! The product is excellent and is very efficient as well as being relatively clean. Also, well wrapped, so no problems about the weather. It is backed up by very helpful service, both phone contact and the actual delivery. Very pleased indeed.”

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Posted 6 years ago

Thank you Nicholas, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Great delivery time”

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Posted 6 years ago

Thank you Hazel, the positive feedback is very welcome!

Posted 6 years ago

“We had been let down by our usual log provider. We found the website easy to use. Great communication from the company. Swift delivery by a very pleasant and extremely helpful young man. The logs are excellent quality and hardly any waste at all. We are very pleased and will be back for more when required. Highly recommended The Luxury Wood Company.”

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Posted 6 years ago

Thank you Pam, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“great wood and excellent delivery guy”

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Posted 6 years ago

Thank you Denise, the positive feedback is very welcome!

Posted 6 years ago

“Good quality product that arrived on time. The delivery driver was very helpful.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Good amount of quality wood for a good price. Arrived on time.”

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Posted 6 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews