The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,854 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products delivered in 2 days, at reasonableness price. Made me feel happy to do my bit for recycling our planet's resources. Thanks”

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Posted 8 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“The quality of the logs, excellent. I asked for small logs and was pleased that the size was suitable for my small open fire. The delivery company is as their name states, first class. They always bring the pallet up behind my gates, which is extremely helpful to me. Ordering from yourselves, service excellent. I look forward to my next Summer delivery”

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Posted 8 years ago

Thank you Kay, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Excellent timber at a reasonable price plus quick delivery. I purchased a double pallet which had the added bonus of providing lots of kindling. A good result.”

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Posted 8 years ago

Thank you Philip, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“The Oakley sleepers are excellent and just what l wanted, not contaminated by oil or discolored by pressure treated preservatives.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“very happy with the service we recieved arrived on time will use again”

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Posted 8 years ago

Thank you Jacqueline, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Excellent product, timely delivery. All you could ask for.”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“Excellent customer service and prompt delivery of a high quality product”

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Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“As an old customer I keep coming back to you because the logs are always good value and hardly any waste. .”

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Posted 8 years ago

Thank you Jean, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Great fires with lots of heat. Makes our home in Winter so...... cosy & warm. Fast delivery with helpful courteous delivery men.”

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Posted 8 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 8 years ago

“pleased with the price and logs good value”

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Posted 8 years ago

Thank you Kenneth, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Excellent Service”

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Posted 8 years ago

Thank you Gerard, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Another two perfect crates of ash logs. I have a wood fired oven and they work in it a treat and in the winter in one of my three woodturning stoves. I've never looked back since changing to The Luxury Wood Company. Some of your logs burning away in the photo of my wood oven.”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“Efficient dispatch & delivery of nice quality logs. Will buy again.”

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Posted 8 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Very helpfully staf all my questions answered with care and politeness can't thank them enough”

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Posted 8 years ago

Thank you, Maldwyn! We are happy that we could help, feel free to always contact us if you need any assistance! We will be looking forward to hear from you again!

Posted 8 years ago

“Great product; Great service; Delivered as promised.”

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Posted 8 years ago

Thank you Jeremy, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Their wood is brilliant. It is dry, well trimmed and neatly packaged. (I buy the nets of ash). On top of that their delivery system is extremely efficient. No false promises - when they say it will arrive, it does.”

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Posted 8 years ago

Thank you Jonathan, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“On time, good quality, expectations met”

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Posted 8 years ago

Thank you Mark, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Very efficient office staff - who always reply, phone or email, and when asked about delivery, went through to the driver to confirm. Highly recommend, as I have used other, less efficient firms - well, firms that use less efficient courier companies! By far the best and most economical. Will definitely use again. It isn't hard to tell the companies that value their customers, and this is one that does!”

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Posted 8 years ago

Thank you Gillian, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Prompt arrival of good quality, well packed logs. Efficient delivery.”

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Posted 8 years ago

Thank you for the positive feedback, we will make sure your next order with us is also a positive experience!

Posted 8 years ago

“Hello super service, and the best supplier. Wood is well seasoned and dried gives a really good fire, very little ash. Very happy customer”

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Posted 8 years ago

Thank you Patricia, the positive feedback is very welcome!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,854 reviews