The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered as stated on the day.”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“I have had this product before and although the burning power was good it fell to pieces last year. I hope this new lot will be different, it seems to be of a more acceptable consistency.”

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Posted 8 years ago

Thank you, Frederick. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Good service great value. Delivery a bit of a challenge as the load required to be manhandled from the Lorry and placed a bit of a distance from the storage area. A hoist of some sort would help”

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Posted 8 years ago

Thank you, Archie. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team

Posted 8 years ago

“They took troublke to ensure the order was correctly delivered”

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Posted 9 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Quality wood at competitive price”

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Posted 9 years ago

Thank you, the positive feedback is very welcome!

Posted 9 years ago

“I have no complaints about the wood. However, the time taken to deliver was unacceptable. Communication with the administration dept of the delivery company was poor and they didn't deliver when they said they would. In fact when the delivery came it was marked for a different delivery day. The delivery man, however, was excellent. Suggest you look at your contract with the delivery company. They do let you down!”

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Posted 9 years ago

Thank you, Sharon. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Your crates are usually full to the brim with good dry wood, however, the last two pallet loads had more 'kindling' size wood than normal.”

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Posted 9 years ago

Dear Philip, there will be smaller pieces in every crate but the average width is always 8-15cm. If you feel there is too many small pieces please send some photos in and we will gladly investigate.

Posted 9 years ago

“Excellent service excellent product and excellent delivery person”

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Posted 9 years ago

Thank you Barbara, the positive feedback is very welcome!

Posted 9 years ago

“Responsive and well organized.”

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Posted 9 years ago

Thank you Rod, the positive feedback is very welcome!

Posted 9 years ago

“Good quality oak skirting and helpful staff. The profile sections were very well protected for transit but the rest was wrapped in thin polythene which did not survive the journey in all cases leading to some of the packages open on arrival. Additionally one of the seven packs was lost in transit. However staff were very helpful in dealing with this and a replacement was sent very quickly. I did say to the sales team that I was not impressed by the way the courier company looked after the items.”

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Posted 9 years ago

Thank you, Gordon. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Very pleased with the quality of the heat logs and the time it took for delivery. However I was disappointed by the delivery man unable to do anything other than leave the pallet on pavement when the garage was just 30 foot up a level the concrete drive. As a 70 year old I will have consider going elsewhere in future.”

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Posted 9 years ago

Thank you, Ken. We are sorry we did not get a perfect rating from you this time. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 9 years ago

“I am a repeat customer of the luxury wood company and will probably continue to be so but I have concerns over the quality of wood offered during sale periods. I have bought at full price and been very happy with the quality but my last purchase (plus a previous sale purchase) have been a disappointment. The wood on both occasions is of poor quality, small in size, lightweight and not up to the usual standard. Had I not carried 72 net bags into my basement for storage I would have requested a collection and refund. I can only assume you do a blowout super sale and to maintain margins bundle up all the lowest grade wood you have and send this out? All my other purchases have been excellent but I would not by from you in a sale period again. Had I paid full price I would expect a refund.”

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Posted 9 years ago

Dear Matthew, this surprises us - you should get perfect wood every time. We will write to you today to investigate further.

Posted 9 years ago

“We have purchased wood pellets several times all 65 x 15kg pallets. Your service is very good, the packaging is good and the delivery prompt. Prices are good. The tail lift of one of the vehicles was a bit small and it was difficult for the driver to get the 1 tonne pallets off the tail lift on one occasion. The wood pellets you offer keep changing. Firstly we bought AKZ which you stopped doing, then Granulta which you stopped doing; now we are buying KG. Your web site does not give a lot of information on the different pellets so it is not easy to know how they compare in energy value, dust, ash etc. However, all the pellets so far have been good quality so no complaints about what we have bought.”

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Posted 9 years ago

Thank you, Peter. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Quality of logs and peat look excellent although still to try them out as it is still summer but good time to buy out of season, very good price, customer service excellent too very helpfull chasing up the courier service, took 10 days to be delivered but to be honest I was not in a hurry, delivery lorry was 40ft long and had to dump everything at the bottom of the drive as the driver was not keen to attempt reversing up the drive. It has been done before with larger lorries but I can understand the issues so was kinda expecting it. As it was June, no problem barrowing them into the garage. I will order again but would be great to have there own lorry with a hydaulic crane on the back. The lorry from my local builders merchant has one and has no problem getting up the drive, it can lift of pallets of heavy material in two minutes right where you want them.”

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Posted 9 years ago

Thank you, Brian. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Good service and well priced. The bags are a bit thin and several of them arrive with slight damage and its also too easy for them to get damaged while in storage. Improve the bag quality and it would deserve a 5*.”

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Posted 9 years ago

Thank you, Mike. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Your summer pricing on the 2 cu mtrs pallets of kiln dried ash is very good.”

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Posted 9 years ago

Thank you Brian, the positive feedback is very welcome!

Posted 9 years ago

“fast delivery - but would have been good to know that the delivery guy could only unload onto the road so I could have had burly man on standby.”

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Posted 9 years ago

Thank you, Cathy. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our

Posted 9 years ago

“Good quick delivery, arrived when avised by shipper, unable to comment on quality of wood or burn as we are in the middle of a english summer ..wil know more i a couple of weeks”

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Posted 9 years ago

Thank you, Shaun! We are sorry we did not get a perfect rating from you this time.

Posted 9 years ago

“Whilst I never have any complaints about the quality and quantity of the wood contained in the jumbo crates I order, unfortunately the instructions I give re being called are never adhered to. I ask each time that I am called a half hour before delivery as I am seldom further away than that, it is a roadside delivery and should I not be there it could not be delivered. It is fortunate that the last three times I have been at home. My commenting to the drivers on having that half hour before phone call before delivery are just met with a shrug and 'it's not on our delivery note mate'. So, ten out of ten for the wood, three out of ten for the delivery. Best regards, Tim Read”

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Posted 9 years ago

Thank you, Tim. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“The nets of wood arrived and as usual the logs are super dry and excellent value. The loss of one star is only due to the courier not carrying out the instructions given by ourselves and the luxury wood company. Our expected phone call to arrange delivery never happened and could have caused major inconvenience.”

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Posted 9 years ago

Thank you, Patricia. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews