The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value for money burns well”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“First class service. Superb quality product delivered professionally. Best around by a distance! Well done all involved”

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Posted 5 years ago

Thank you Stuart, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Product is great. Well packed. Good value in my opinion. Would get 5 stars except for the delivery. Local firm did not have good equipment which made physical into our garden/drive problematic.”

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Posted 5 years ago

Thank you Michael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“The team at the luxury wood company strive to exceed customer expectations and as far as I am concerned they succeed! We are located in one of the country’s furthest outposts with delivery to our shippers not always being the easiest of tasks but we are yet to be let down. When there is a problem it is resolved as a matter of urgency. Thank you to all the team. Jon May”

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Posted 5 years ago

Thank you John, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Great products, best prices any where, excellent delivery service. Five star”

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Posted 5 years ago

Thank you John, the positive feedback is very welcome!

Posted 5 years ago

“Totally happy with everything I will be back.”

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Posted 5 years ago

Thank you Claire, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Painless ordering; first class logistics op.”

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Posted 5 years ago

Thank you Francis, the positive feedback is very welcome!

Posted 5 years ago

“Excellent service as always! Highly recommend!”

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Posted 5 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Can’t fault them.”

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Posted 5 years ago

Thank you Richard, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Good stuff for wood burning stoves”

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Posted 5 years ago

Thank you Douglas, the positive feedback is very welcome!

Posted 5 years ago

“Excellent. Very helpful delivery man. I am extremely pleased with my wood.”

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Posted 5 years ago

Thank you Anne, the positive feedback is very welcome!

Posted 5 years ago

“We've shopped a few times with the Luxury Wood Company over the years and always had a good experience. This time we could even request a specific delivery date - very convenient. We tend to go for the nets as they are easily moved and at app. 9 kg not too heavy to carry. The wood is of good quality, of differing sizes (useful) and burns well, being kiln-dried. We even made it a wedding present for a couple who had a wood burner :).”

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Posted 5 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Excellent service via the telephone with good advice. Product arrived on time and seems most satisfactory.”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Very Good product, good size logs very competitive price”

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Posted 5 years ago

Thank you Barry, the positive feedback is very welcome!

Posted 5 years ago

“Good quality, very good price and prompt and efficient delivery.”

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Posted 5 years ago

Thank you Leonard, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Customer service on the phone was really helpful as I had a special request. The wood was delivered when promised, well wrapped and the driver took it to where I asked, the pallet fitted just through a gate which meant I had no carrying to do. Perfect. Checked the wood for moisture and the readings were all less than 10%.”

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Posted 5 years ago

Thank you Ian, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Excellent product, delivered as requested”

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Posted 5 years ago

Thank you Mike, the positive feedback is very welcome!

Posted 5 years ago

“As always quality products,great value and service!”

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Posted 5 years ago

Thank you Barrie, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“I have purchased from The Luxury Wood Company many times. The pallets arrive well wrapped and protected from rain etc. The shrink wrapping is a work of art so the pellets are supported all round. I have had the odd bag damaged but that is a courier problem not LWC. I have tried other suppliers as a trial for alternative supplies when they have been a tad cheaper but always end up coming back.”

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Posted 5 years ago

Thank you Lawrence, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Good quality same length fire wood with quick safe delivery to the door by the helpful delivery driver. All in all very pleased.”

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Posted 5 years ago

Thank you Len, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews