The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a 3.6m lean to pergola, and cannot praise the company enough. Communication was excellent, with questions answered rapidly. The product itself is of a very high quality, and extremely easy to construct as long as you follow the comprehensive instructions provided. I would not hesitate to recommend The Luxury Wood Company..”

The Luxury Wood Company 5 star review on 22nd August 2019

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Posted 6 years ago

Thank you Andrew, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Second year I have ordered from here. Received the same friendly service from ordering through to delivery. Quality product, will be returning next year.”

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Posted 6 years ago

Thank you Koray, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Easy to order. Prompt delivery. Consistent, good product”

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Posted 6 years ago

Thank you John, the positive feedback is very welcome!

Posted 6 years ago

“Very efficient and reliable. Good quality products.”

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Posted 6 years ago

Thank you Deborah, the positive feedback is very welcome!

Posted 6 years ago

“Always good quality logs. Burn lovely.”

The Luxury Wood Company 5 star review on 17th August 2019

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Posted 6 years ago

Thank you Nicola, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Although I've not used any of the wood yet, so far it's all been very good. Ordering worked, delivery worked and quality of wood delivered looks excellent! Now restacked the pallet in the garage.”

The Luxury Wood Company 5 star review on 16th August 2019

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Posted 6 years ago

Thank you Andrew, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Knowledgeable customer service. Very helpful delivery driver.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good dry wood and good service on problem delivered when asked to on the day great.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“This is about the 4th batch of wood we’ve purchased from The Luxury Wood Company. We’ve always found it to be great quality and it burns really well. The Company itself have always been extremely helpful and informative in their communication.”

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Posted 6 years ago

Thank you Nicola, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“bark chips excellent. fast delivery. great prices”

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Posted 6 years ago

Thank you Rodger, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good mixture of logs everything went smoothly from ordering to delivery”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Have used Luxury Wood Company for many years, wood is of consistent quality, very clean with many suppliers of wood you find that once you get inside the load it is full of small odd shapes, The Luxury wood pallets are the same quality all the way through. Highly recommended”

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Posted 6 years ago

Thank you David, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Good wood, as described- no rubbish!”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Good size of ash logs. Stack was compact and logs weight and look suggests low moisture content. Delivery and stack made it easy to get into my shed store. Easy to order and pay. Happiness.”

The Luxury Wood Company 5 star review on 12th August 2019

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Compressed sawdust logs are far better, cleaner and generally easier than normal logs. Combined with great service and a helpful and friendly delivery driver (Pallex) would definitely recommend.”

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Posted 6 years ago

Thank you Desmond, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“My 3rd order from the company, the logs are top grade kiln dried oak, they burn hot with minimal ash or tar residue, perfect for a small wood burning stove. The pallet is good value, delivery is swift and I will reorder from them when I next need to top-up my logstore.”

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Posted 6 years ago

Thank you David, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Excellent kiln dried logs of consistent quality over the last few years. Promptly delivered on a pallet that can be rolled into my garage to unload to log store at my convenience.”

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Posted 6 years ago

Thank you Andrew, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“good value prompt helpful delivery will use again”

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Posted 6 years ago

Thank you Roger, the positive feedback is very welcome!

Posted 6 years ago

“We buy the kiln dried Ash logs which burn very well and easy to light the fire with. The delivery was well organised and the driver very helpful in getting the wood to where we needed it. Being retired his help was most appreciated”

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Posted 6 years ago

Thank you Linda, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“2nd time using this company logs lovely and dry and well stacked in the crate There are also some smaller logs which are handy to start the fire- logs burn verywell delivery driver was very helpful and put the crate in to the garage”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews