The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to place an order, delivered on the day stated and the delivery driver was very helpful and polite”

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Posted 5 years ago

Thank you Eric, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Excellent company to deal with and products. The wood we order arrives just as requested. The wood burns slowly and evenly. What time do you recommend this company, product and delivery.”

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Posted 5 years ago

Thank you Pam, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Excellent service from placing the order right through to delivery. Cannot fault the service.”

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Posted 5 years ago

Thank you Karen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Excellent service and superb DRY wood. I was fed up with buying wood that was meant to be seasoned and turned up damp and poor. These guys deliver what they say consistent dry good wood”

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Posted 5 years ago

Thank you Tim, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“All good as always”

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Posted 5 years ago

Thank you Herman, the positive feedback is very welcome!

Posted 5 years ago

“The pallet of kiln dried logs had been delivered up our drive and placed in the required location in the garage before the driver knocked on the door.. ... excellent service! Also we have used these logs for several years and our chimney sweep tells us we are in his top 2% for the condition of the soot.”

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Posted 5 years ago

Thank you Mark, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Excellent service. Delivery driver extremely helpful and polite. Would definitely recommend to friends and family.”

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Posted 5 years ago

Thank you Carole, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Bought a ton of manure. Very good value, and easily delivered. Very good for my garden and not too smelly.”

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Posted 5 years ago

Thank you Helen, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“The 4 th year now of buying kiln dried logs from these guys. Excellent as was the courier they use as well. Thanks”

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Posted 5 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Fantastic will definitely buy again!”

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Posted 5 years ago

Thank you Simon, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Good delivery well packed nice and dry logs.”

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Posted 5 years ago

Thank you Mike, the positive feedback is very welcome!

Posted 5 years ago

“I asked if the wood could be put under the car port instead of the standard off the kerb approach and The Luxury Wood Company were brilliant and did exactly that. Great quality wood and will definitely use them again. Even the pallet wood will make great kindling. Definitely recommended!”

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Posted 5 years ago

Thank you Jason, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Good service, Great logs nicely packaged to your door.”

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Posted 5 years ago

Thank you Rosemarie, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Excellent service, delivery and quality oak logs.”

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Posted 5 years ago

Thank you Carole, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Great service have used the luxury wood company many times even recommended them to my son.”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Always satisfied ! No problems ordering, delivery exactly when arranged, really nice deliverymen "allways" logs perfect as usual , the only thing maybe for regular customers ! Is to give us a slightly better deal ! Just a thought ! Would be nice .thank you 👍”

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Posted 5 years ago

Thank you Ian, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Concetta Allan Overall Rating This is the second time I have ordered from the company and again the service was excellent. The order arrived on the delivery date and was placed in the garage. Flawless service from start to finish. Keep up the good work, I'll certainly be ordering from you guys again, Thank you.”

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Posted 5 years ago

Thank you Concetta, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Excellent service and a very helpful delivery driver many thanks.”

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Posted 5 years ago

Thank you Stephen, the positive feedback is very welcome!

Posted 5 years ago

“Great service - pallet of oak delivered on time. Burns well and for a long time. Thoroughly recommend.”

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Posted 5 years ago

Thank you Pamela, the positive feedback is very welcome!

Posted 5 years ago

“Good quality wood, well packaged and delivered with care by a good carrier. Watch out for special offers from time to time.”

The Luxury Wood Company 5 star review on 1st October 2019

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Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews