The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is our 2nd year of using this company logs. All kiln dried, perfect for our wood burner. Service is fast, we have taken advantage of a deal, purchased them earlier than normal and saved ourselves some money too. Ideal.”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“As an existing customer. My recent purchase was a pallet of oak logs. Good price, trouble free delivery and they burn great. My four deliveries from Luxury Wood Company have been excellent.”

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Posted 5 years ago

Thank you David, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“As usual excellent oak logs, well packed and covered. Delivery efficient”

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Posted 5 years ago

Thank you Alan, the positive feedback is very welcome!

Posted 5 years ago

“Good wood, delivered on time”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“Ww have used Luxury Wood's kiln dried logs for many seasons now. The quality has always been 5* , packaging in the crates is brilliant and delivery is always prompt. The additional cost of having quality wood, which burns well and produces a higher heat/weight ratio, is easily justified.”

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Posted 5 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“I had two deliveries last week; a pallet of 70 nets of oak and another pallet of ash. The great customer service experienced last year was repeated this year. Helpful office staff, good delivery arrangements, helpful delivery drivers, keen prices and, above all, great logs. Thanks to all the team.”

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Posted 5 years ago

Thank you Richard, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Not used yet but looks usual quality .......has previously been good.”

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Posted 5 years ago

Thank you Robert, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Well packaged and still warm from the kiln, I can’t wait for it to get cold so I can get the fire on!”

The Luxury Wood Company 5 star review on 30th September 2019

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Good service. Well pleased”

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Posted 5 years ago

Thank you Janet, the positive feedback is very welcome!

Posted 5 years ago

“Arrived when agreed, the delivery driver was very helpful. The wood is good quality, as described and plenty of it”

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Posted 5 years ago

Thank you Kieran, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Good value, wood seems good quality I will use them again”

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Posted 5 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 5 years ago

“Very happy with the price and service , the pallet my wood came on was slightly unbalanced but the delivery driver was great and managed to get the logs to my garden gate.”

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Posted 5 years ago

Thank you Wayne, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Once again fantastic service from The Luxury Wood Company and their delivery agents. Delivery was made on a day arranged with the delivery company.”

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Posted 5 years ago

Thank you Dave, the positive feedback is very welcome!

Posted 5 years ago

“Best quality wood at best price - wood is typically 8% moisture. Been using for several years now - customer service is good and delivery company excellent.”

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Posted 5 years ago

Thank you Margaret, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“it's simple.. great burning wood, properly dried, properly wrapped and stacked on the pallet..easy, simple and its works thankyou.”

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Posted 5 years ago

Thank you Scott, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Good price. Delivered on time by the nicest delivery drivers you could wish for. Gentlemen.”

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Posted 5 years ago

Thank you Marilyn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Always use the Luxury Wood Company now. The wood is fantastic quality and packed so well. I’ve been elsewhere before but suffered with poor quality, wet logs and even rotten. None of this with this company. Keep up the good work!”

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Posted 5 years ago

Thank you Dave, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Great service, great wood, not like the matchwood I've had from other suppliers in the past and a very pleasant and competent driver. Can't recommend highly enough.”

Helpful Report

Posted 5 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Very good service delivered right to the door. I will be ordering from them again.”

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Posted 5 years ago

Thank you Richard, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Great dealing with The Luxury Wood company. Look forward to ordering again with you soon! Matthew R Humphrey”

Helpful Report

Posted 5 years ago

Thank you Matthew, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews