The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*The wood is great the service is great and the local delivery company Arron Logistics are great especially as they use a motorised pallet trolley to deliver the logs to the top of my very long and very steep drive”

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Posted 7 years ago

Thank you Geoff, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Delivered on time. Quality product. Reasonable price. Great service, thank you.”

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Posted 7 years ago

Thank you Sharron, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“No problems, quick delivery”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Very good prices & pleased with the quality of the bark. Will buy again.”

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Posted 7 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“I have used Luxury Wood many times. Always as promised and quality as promised.”

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Posted 7 years ago

Thank you Herman, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Delivery quick quality of wood good would recommend”

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Posted 7 years ago

Thank you Derrick, the positive feedback is very welcome!

Posted 7 years ago

“Delivery on day arranged. Driver very helpful. Excellent product and service.”

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Posted 7 years ago

Thank you Ronald, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Two orders for 1M3 play bark, I didn't order enough first time! The bark is excellent quality, reasonably priced and extremely well packaged. Even the independent delivery driver commented on the quality of packaging compared to deliveries he makes from other firms, the bag even has a protective sheet of plastic on top. Staff were exceptionally helpful in getting an additional order out to me very quickly, I have no hesitation recommending The Luxury Wood Company, simply excellent at every level, thank you.”

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Posted 7 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“First class service all round. Rodin”

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Posted 7 years ago

Thank you Robin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Full crate of ash delivered on time for a good price. The volume of logs in the crate equates to 3 bays of a commercially available 4ft high log store so it’s good value too. I see no reason to buy logs from anywhere else. The guys who installed our wood burners also recommended luxury woods.”

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Posted 7 years ago

Thank you Mark, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Logs as described, great quality, delivery information very good, kept me up to date with delivery will definitely use again.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“I ordered a pergola from this company which was made to order, delivered on time and excellently packaged I still haven't erected it but can see the wood is top quality.”

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Posted 7 years ago

Thank you Philip, the positive feedback is very welcome!

Posted 7 years ago

“This is 3rd time I have ordered wood from this company. Delivery is always great as is the quality of the wood”

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Posted 7 years ago

Thank you Sue, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“We have been using Luxury Wood for the past two seasons. The wood is excellent and ready for the fire. Delivery is prompt. I recommend them as you know what you get when you order. Of course the delivery pallet makes excellent kindling!”

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Posted 7 years ago

Thank you Alan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very good”

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Posted 7 years ago

Thank you Alan, the positive feedback is very welcome!

Posted 7 years ago

“Very efficient company, delivered on time and in perfect condition.”

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Posted 7 years ago

Thank you Paul, the positive feedback is very welcome!

Posted 7 years ago

“Awesome bark for the garden”

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Posted 7 years ago

Thank you Simon, the positive feedback is very welcome!

Posted 7 years ago

“Easy ordering. Good price and quality product. Quick delivery and not too costly as some other companies. Would definitely use again.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Thak you, excellent comms,excellent product,excellent service.”

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Posted 7 years ago

Thank you Graham, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Kiln dried logs are excellent quality. Third delivery and same quality. Much better quality than anything available locally. Yes they’re more expensive but well worth the extra cost. Burn cleanly so less soot and tar in stove chimney . I would recommend without hesitation”

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Posted 7 years ago

Thank you Graham, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews