The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give 5 stars but for a breakdown in the communication link, which has happened 3 times now. As I live on a road that narrows to a tight width, a smaller truck is always needed. I make this point when ordering. But for whatever reason, it generally goes wrong. On the latest order, the delivery company telephone me to say that they would be delivering that day. I said, "It is coming in a small truck?" "Ho" came the reply. It was scheduled to come in a big truck. This delayed my delivery by a week. So pointless having a space for delivery instructions if they are not going to be followed. Apart from that the service and product are great,”

Helpful Report

Posted 8 years ago

Thank you, Mike. We are sorry we did not get a perfect rating from you this time, but glad you like our company and products. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“excellent service,some of the logs on the small size, but other wise very good. would use again.”

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Posted 8 years ago

Thank you Graham, we are very happy to hear that you love our products and will order them again. Be sure that we will do our best to provide you with outstanding experience again. However we are very sorry we didn't manage to get a perfect rating from you.

Posted 8 years ago

“Excellent wood excellent service”

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Posted 8 years ago

Thank you Huseyin, your positive feedback is very valuable for us.

Posted 8 years ago

“Very happy with product and service. Will buy again”

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Posted 8 years ago

Thank you Caryl, we appreciate the positive comments and look forward to hearing from you soon! But we are sorry we did not get a perfect rating from you this time.

Posted 8 years ago

“Looking for an alternative to coal for a Rayburn,we decided to try the bark briquettes.. really pleased with them,minimum ash, plenty of heat and yes,they stay in overnight!!”

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Posted 8 years ago

Thank you, Mark. We are sorry we did not get a perfect rating from you this time, but glad you liked our product and hope to hear from you soon.

Posted 8 years ago

“the wood was delivered promptly and by a very helpful driver. The wood is very good my only drawback is that their seems to be a rather large amount of 1/4 size logs in this load, I accept that a proportion will be smaller thats the nature of wood, but compared with my last 3 loads, a bit more than usual, thats the reason for only 4 stars.”

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Posted 8 years ago

Thank you, Graham. We are sorry we did not get a perfect rating from you this time, but we are very pleased to have you as our loyal client. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Easy to deal with as a company , but delivery company lets them down only 4*”

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Posted 8 years ago

Thank you, Heather. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Quick delivery and they managed to change it to suit us. We have bought from them for a few years now, this last case of ash was not the best as it had a lot of small logs and off cuts and this was the first time this has happened.”

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Posted 8 years ago

Thank you, Anthony. We are sorry we did not get a perfect rating from you this time, but glad you like our products. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Easy ordering via website; high quality wood.”

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Posted 8 years ago

Thank you Robert, we appreciate the positive comments and look forward to hearing from you soon! But we are very sorry we did not get a perfect rating from you this time.

Posted 8 years ago

“Like the way the wood is all neatly stacked in frame, ready to use. Fast & reliable delivery.”

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Posted 8 years ago

Thank you, Joanna. We are sorry we did not get a perfect rating from you this time, but glad that you like our product.

Posted 8 years ago

“Price and delivery excellent!”

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Posted 8 years ago

Thank you David your positive feedback is very valuable for us.

Posted 8 years ago

“Delivery was as expected in timescale”

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Posted 8 years ago

Thank you John, this positive feedback is very welcome! But we are very sorry that we didn't manage to get a perfect rating from you this time.

Posted 8 years ago

“Prompt service”

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Posted 8 years ago

Thank you, John. We are sorry we did not get a perfect rating from you this time, but glad you liked our services.

Posted 8 years ago

“This is our fourth delivery and the wood is always well packed and burns really well in our woodburner without making the glass excessively dirty. Unfortunately quite a few of the logs are too big and we have to split them before we can use them.”

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Posted 8 years ago

Thank you, John. We are sorry we did not get a perfect rating from you this time, but glad you love our products. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“The service received and delivery were very good. However, the actual wood this time was very odd in shape and size. Some pieces were more like kindling and others much too big for the stove. I shall have to arrange for someone to split about 10 per cent of the delivery. The logs I have used are very good and give lots of heat. Next time I hope the logs will be more evenly sized.”

Helpful Report

Posted 8 years ago

Thank you, Anne. We are sorry we did not get a perfect rating from you this time, but glad you like our products and service. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Delivered the right goods at the right time. Product works OK. Down side is its a bit to expencive.”

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Posted 8 years ago

Thank you, Keith. We are sorry we did not get a perfect rating from you this time, but glad you like our product. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“This pallet was in no way as good Sam quality as times before. A little damper, and generally felt of lower quality. I'm sure it is aberant however and will continue to use them.”

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Posted 8 years ago

Thank you, Andrew. We are sorry we did not get a perfect rating from you this time, but your feedback is very valuable for us. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“I have bought a number of the full crates of logs from Luxury Wood and would say that the quality of the wood is very good. However I bought the oak crate this time and whilst the wood is dry and very well stacked in the crate there does appear to be lots of smaller pieces than I would normally expect - the ash crates are excellent by comparison - this is slightly disappointing as oak is the the most expensive of the wood on offer. Delivery driver, as always, was excellent although why the company sent a truck with a tailgate that wasn't strong enough to unload the whole pallet beats me. We had to unload quite a few logs by hand to ensure the tailgate didn't collapse!!!! :-)) I will purchase from Luxury Wood again but prior to delivery..........”

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Posted 8 years ago

Thank you, Robert. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Delivered a well packed pallet of logs in good time. Although I had bought the full oak log pallet there were clearly a number of other wood types within the pallet. I'll probably not get the oak pallet next time.”

Helpful Report

Posted 8 years ago

Thank you, Zubin. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Ease of ordering. Good delivery. However many of the logs now are quite large compared to how they used to be. Now I have to split some to make them efficient and fit the stove”

Helpful Report

Posted 8 years ago

Thank you Paul, your positive feedback is very valuable for us. We are very happy to hear that you love our products.However we are very sorry that we didn't get the perfect rating from you this time.

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews