The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,849 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,849 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“8 bags damaged with contents spilled. Two obviously hit by a fork lift aS damaged on outside of stack contents spilling out of cling film wrapping. Remaining six bags had been packed on stack damaged as bags were damaged on the inner stack, not burst seams but actual tears I estimate about four to five bags in all lost due to the damage. Wood pellets appear to burn well, little dust as stated. Would I buy again, Yes more care needed in handling”

Helpful Report

Posted 3 years ago

“The web site described my order as a full crate but what was delivered was marked as a half crate. The dimensions did not match any of the crate descriptions on the web site. I was told that the half crate description was the nearest that fitted what was delivered. On the basis of the dimensions given on the label and that on the web site, I received a lesser amount. Who knows? The delivery was efficient.”

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Posted 3 years ago

“Usually very good but would have appreciated being told that you have reduced the crate size”

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Posted 3 years ago

“All delivered on time as predicted. Pellets seem to work fine in our pellet boiler. Competitive price too.”

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Posted 3 years ago

“Good delivery and items as described.”

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Posted 3 years ago

“ordered oak sleepers, nothing was cut square and far too much twisting. Would not use again”

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Posted 3 years ago

“Excellent customer service Agree day of delivery when ordering would be very helpful .”

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Posted 3 years ago

“The delivery was swift and convenient and well communicated. The logs are of great quality and extremely well packed. Overall the service and quality are excellent.”

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Posted 3 years ago

“Efficient, helpful and the goods arrived when promised. Pretty good service all round. Will continue to use Luxury Wood.”

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Posted 3 years ago

“Perfect for raised beds in the gardenq”

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Posted 3 years ago

“Been buying from Luxury wood for many years and have found them very good to deal with if there is an issue they sort it. This last delivery of logs is the most balanced delivery so far, few small pieces and the rest medium and large absolutely ideal”

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Posted 3 years ago

“Good heat but burn a bit fast”

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Posted 3 years ago

“good service good price”

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Posted 3 years ago

“Can I just say "Thankyou" for the excellent service provided by yourselves regarding the supply and delivery of my logs. I have used other suppliers in the past and have had some terrible, damaged products, delivery and service. Not so you guys. Very well packaged logs received in perfect condition and delivered by an efficient and courteous courier. (Hall Brothers Pembrokeshire) Very pleased. Thankyou again. Kind Regards Chris Searle”

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Posted 3 years ago

“The firewood was delivered promptly & burns well. Satisfactory purchase .”

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Posted 3 years ago

“Quality of wood great, but every single piece needed to be cut to length to fit the space. For a company that prides themselves on ‘mm precision’ this has not been delivered here unfortunately. Frustrating as the 3metre lengths the company sells is exactly what I needed so no cutting should’ve been required - this has added labour and therefore cost to the job. Quite a few lengths also bowed but appreciate there will always be a couple. Good job we have a saw.”

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Posted 3 years ago

“Poor communication throughout the buying process including up until the delivery date! A great number of the logs are huge!! Too large to handle not to mention too large for our wood burner.”

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Posted 3 years ago

“Excellent product, delivery price high but on balance the total cost for similar product locally was higher. Courier service courteous on time and very helpfull dropping wood as close to our house as was practical.”

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Posted 3 years ago

“Excellent service, delivered on time and good quality materials”

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Posted 3 years ago

“Wood arrived on time in good condition. E mails were answered promptly and received a phone call well in advance of delivery and again on the morning of delivery confirming delivery time. Good service and good price.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,849 reviews